I like getting the facts. I don’t care for none factual information and it surprises me when the health agent gives incorrect information. But I do understand that it is still in the beta phase. I do... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been on the Viome program for about six months. Just had my yearly physical exam and all of my lab results are awesome. It's some feat at 73 years old. I attribute these great results to Viome... Se mer
Företaget har svarat
The worst all around, stick to everlywell. Customer support = terrible Conflicting information and false reports via AI. No clear levels of what is right or wrong based in n a study or accept... Se mer
Företaget har svarat
I would like a detailed explanation of the test results. Not a 6th grade, dumbed down explanation. I do understand why it is put into layman’s terms however a detailed description should also be pro... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Bring your body and your gut microbiome back into balance. Viome analyzes your biology to deliver health insights, personalized food recommendations, and precision supplements, formulated just for you. Join over 300,000 people taking control of their health with Viome.
Viome
Skrivet av företaget
- Health insights, personalized food recommendations, and precision supplements, formulated just for you.
- Viome’s singular mission is to “make illness optional.” Viome has built an AI-driven platform that analyzes the interaction between food, our microbiome, and our human cells in order to develop precision nutrition to prevent and reverse chronic diseases.
Kontaktuppgifter
10800 NE 8th St, 98004, Bellevue, USA
- (855) 958-4663
- viome.com
3,5
Medel
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly person to talk to.
24 juni 2026
Svar från Viome
We're happy to hear that, Oman. We appreciate your kind words and positive feedback.
I work and travel very often international…
I work and travel very often international and this company is without doubt a world class organization, taking care of their customers in a highly effective manner and delivering outstanding unique and very advanced products. All this assisted and supported by highly knowledgeable individuals, working and creating products and services, at the forefront of science and technology.
24 juni 2026
Svar från Viome
We are absolutely thrilled and deeply honored by your incredibly kind words, Federico, especially coming from someone who works and travels extensively across the globe! Knowing that you view us as a world-class organization that delivers outstanding, advanced products at the forefront of science and technology is the ultimate motivation for our dedicated team. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Professional, friendly, efficient!
The representative handled several support items for me - ordering new tests and ordering PDF files of past tests. She handled all with professionalism, friendliness, and efficiency. My experience was stellae.
22 juni 2026
Svar från Viome
We are incredibly joyful about your stellar experience and love knowing our representative handled all your requests with outstanding professionalism, friendliness, and efficiency, Donna! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Quick fast and easy
22 juni 2026
Svar från Viome
We are so excited that your experience was quick, fast, and easy, Vickie! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Easily explained.
22 juni 2026
Svar från Viome
We are absolutely thrilled that you found everything so easily explained, Suzanne! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Svar från Viome
We're glad you found it easy to navigate, Rhonda. Thank you for your positive feedback.
Hidden undisclosed fees.
Tha latest update.... I received a msg in which it seems they have agreed to eliminate the auto renewal feature retroactively. They still have the money as well as my answers to the questionaire. I hve not received any ifurther information form them, no results of the questionaire, no reports or ehatever the followon should have been. So far it appears I've paid for something I havent received... If, somehow I'm mistaken, Ill be happy to update further..
2 juni 2026
Svar från Viome
We understand your frustration regarding subscription commitments, Norman, but we want to clarify that there are no undisclosed or hidden fees associated with your purchase, as all product details, including pricing and recurring features, are clearly outlined on the product page before an order can be placed. We hear your concerns regarding your cancellation request, and our team will be reaching out to you directly to assist you with your account and clarify your status. You can also contact us at any time by phone at 1-855-958-4663 or by email at support@viome.com so we can address your concerns and help resolve this matter for you.
I tried this product and was pleased…
I tried this product and was pleased with the test results. Before receiving my first batch of supplements I found a previously unknown lesser subscription, for the monthly gut supplement but without pre-paying for a second gut test after 12 months ($59 vs. $99). I switched to it because I actually wanted to retest sooner, and was willing to pay à la carte for it. Do you think they would refund my $40?….not a chance. Did they offer to leave on my account for future use?…..nope! I then told them I had bought a second $99 test for my wife under another email account, that I would not be using based on the way they treated me. So I asked for an RMA. They told me too much time had passed and I was out of luck. Fast forward to today, they charged me $79 cancellation fee for my wife’s test (that they failed to cancel), and won’t refund that either. Then had the nerve to tell me her test was still good and could still be used (even though they wouldn’t take it back). Aside from the test I did use and got results for, I’m out $218 because of their shady business practices. Shameful
In response to merchant’s comments: Their comments are laughable. There are no less than a dozen back and forth emails where I’ve pled my cases to them and got their flat out refusal to remedy. When I cancelled my active subscription, I told them I would not be activating the second test I bought for my wife (and asked to return it). But they claim this did not also cancel the subscription for test #2 which was never even opened, and certainly never registered for a second subscription. While these two test kits were purchased under two different emails, both used my same name and credit card, so there should be no confusion my cancel request applied to both. Now that I’ve tried to dispute the CC charge, they’ve been notified and reached out on their own to tell me there is nothing they can do further since I initiated a charge back….after they told me three times to pound sand and weren’t willing to do anything further anyway. The gaul of this company is unfathomable. I’m also sure they will find a way to dispute my dispute, and keep the money they stole from me a third time. The funny thing is….all they had to do was refund the $40 from the beginning, when I downgraded my subscription, and I’d likely still be subscribed with my wife added as well (happily paying them $198/mo). But they chose to steal that money as well, so there is clearly no end to their thievery. If they want to do the right thing, rather than comment further, they can allow kit return and refund my the three charges if 40+99+79, for which I received no value, and I will come back here to sing their praises. Anything else is nonsense.
UPDATE: Viome finally came to the table and made good on refunding these charges. As I still think they offer a good product, I hope they are able to get their transparency and customer experience houses in order.
19 juni 2026
Omdöme utan inbjudan
Svar från Viome
We completely understand your frustration, Steve, regarding the billing discrepancies you experienced when switching plans and the subsequent cancellation fees charged to your wife's account. It is incredibly stressful to feel that your concerns were ignored and that you are left out of pocket due to these strict account restrictions. We want to investigate the details of both accounts to see how we can help review these charges and find a better path forward. Please reach out to us by phone at 1-855-958-4663 or by email at support@viome.com, so our team can look into this matter for you directly.
Excellent product!
Straight forward instruction & such a great product to figure out what foods are best for your gut microbiome.
5 november 2025
Svar från Viome
We are absolutely thrilled that you are loving our product and found the instructions so straightforward, Joseph! It is wonderful to know that we are helping you figure out the best foods for your unique gut microbiome as you take charge of your health. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
There was a large amount of information…
There was a large amount of information on the site. Including reviews or opinions from doctors
18 juni 2026
Svar från Viome
We are absolutely thrilled that you enjoyed exploring the extensive wealth of information available on our site, Eileen, including the valuable perspectives and reviews from medical professionals! Empowering you with deep insights for your health journey is exactly what we strive for. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Very informative website and easy to…
Very informative website and easy to place an order.
18 juni 2026
Svar från Viome
We are absolutely thrilled that you found our website so informative and that placing your order was a breeze, Robin! We are so excited to welcome you to the Viome family and support you every step of the way on your health journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals
I have heard on Sean hannity about how…
I have heard on Sean hannity about how it has done Linda great good. The test results for me will be so fascinating.Custom tailored to my body. I am excited.
18 juni 2026
Svar från Viome
We are so glad to hear you're excited about your tailored results, Judi! We hope they bring you great benefits.
Paid for express shipping, Still waiting.
Paid for express shipping and have yet to receive test.
15 juni 2026
Svar från Viome
Hi James!
Thank you for bringing this to our attention. We're sorry to hear that you haven't received your test kit yet, especially after selecting express shipping.
We understand how frustrating that can be, and we'd love the opportunity to better understand what happened with your order and see how we can help.
We've sent you an email so we can gather a few more details and assist you further. We look forward to connecting with you and getting this resolved as quickly as possible.
Svar från Viome
We are absolutely thrilled that you had such a seamless experience ordering with us and that your options were completely clear, Amy! Keeping you a happy customer is what we strive for every day, and we are so excited to have you on this health journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Biome is a poor communicator with poor customer service.
Biome is a poor communicator. I paid for but never got my order. Only after I posted a negative review on this site did they respond that one of my samples could not be analyzed. They promptly sent a new sample kit which I promptly returned. Still nothing. My app says it is still being analyzed (for weeks?) The“customer service “ button just throws you into a frustrating loop that keeps asking you to sign in. It feels like they have grossly over promised, and in my case definitely have under delivered. Especially in the communication department.
16 juni 2026
Omdöme utan inbjudan
Svar från Viome
Thank you for sharing your experience. We're sorry to hear about the frustration this process has caused.
We do send email notifications whenever a sample is unable to be processed, including information about the issue and the next steps for recollection. That said, we understand how disappointing it can be when expectations aren't met, especially when you're waiting for results.
Regarding the status of your replacement sample, we'd be happy to take a closer look. A member of our team will be reaching out within the next 24 hours to review your account and provide an update.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Svar från Viome
We are absolutely thrilled that you found exactly what you wanted and had such a professional experience with us, Deborah! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I was not happy with Viome
I was not happy with Viome. Simply did not feel any better after the first round. Then they made me pay for a box of product that I never used. When I called them to cancel, they refused. Later I found out a diagnosis but I'm sitting here with a useless box of supplements, money wasted unfortunately.
28 juli 2025
Svar från Viome
We understand your frustration regarding the unwanted product and your experience with our services, Mark, but please be assured that based on your reference number, your subscription has been officially canceled since last year. We want to ensure you have complete peace of mind regarding your account status, so if you have any lingering questions or need further confirmation, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
PRETTY STRAIGHT FORWARD.
15 juni 2026
Svar från Viome
We are so excited that you found the entire process to be pretty straightforward, Dell! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
HSA use
HSA use
It was great to be able to utilize my HSA to purchase this test. I believe being proactive vs. reactive when it comes to your health.
15 juni 2026
Svar från Viome
We are absolutely thrilled that you were able to utilize your HSA to purchase your test, Martha, and we completely agree that being proactive rather than reactive is the absolute best way to approach your health! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.