Violeva Omdömen 

Bought 2 watches from this company in good faith. 1 hasn't worked at all. The sensor at the rear isn't working hence the Bluetooth isn't connecting. Despite many emails with a lady named Mary there isn't a resolution forthcoming. I have written to them via their website & via the email link that was used. Don't get me wrong, 1 of the watches is working perfectly & I have no issue with this. The lack of communication & resolution from this company is an insult to people who spend their money with them in good faith. At this time I wouldn't recommend buying anything from them because if you have an issue.... Tough luck. Bad customer service. Bad communication. Quick to take your money .. Lesson learnt here. Never again.

Avoid Avoid Avoid

Watch battery started to fail until it stopped working.

Been emailing months. Same generated response. Be patient.

I just love that I can have a new watch face anytime I want to match outfits and moods. Battery life is great compared to other far more expensive watches. Health info seems very accurate when compared with other proven devices.

Over the past 4 months and 65 emails, the company refuses to provide return protocol for a watch that has many connection issues. Their return policy clearly states return for refund for any reason within a certain period of time. I adhered to this policy and they refused to allow the return.
They sent me a replacement watch 3 months ago (which i did not request and did not want). This watch also had connection issues. I continue to send emails requesting return protocol without receiving any response. I would avoid purchasing from this company.

I love my Violeta watch, very elegant and versatile. Great choice! I recommend.

The watch is too big. I have emailed the customer service three times asking to return this watch and reorder the mini version. I cannot get a response from them.

My husband ordered me one and it is lost in the mail system. Violeva chose a scrappy shipping company and won't help. Instead they are washing their hands saying its the shipping company's fault...but you chose to use this shipping company. At least send me a watch using a different shipping company, i would even pay for the shipping cost. Just make it right!

I ordered a Computerised Watch ? on the 3rd August 2026 and to date The 19th September were I am still waiting , The Tracking never moves position , I am so Disappointed I now believe I have been SCAMED by this Company VIOLEVA . COM : I am Approaching my Bank for refund as no Goods Arrived and Monies have Been Shared ? : The RESPONCE of VIOLEVA.COM on the 14th September was as follows - ( We sincerely apologise for the significant and completely understand your frustration after waiting since August for your watch . We`re very sorry that your tracking has not shown meaningful progress . We will escalate your case and refund request to the appropriate team for urgent review. We apologise again for the inconvenience and disappointment this experience has caused . and we appreciate your patience while we work to resolve this . Best regards VIOLEVA Customer Support ) : Poor responses :

This is quite honestly the worst company I have ever had to deal with. My watch died the day after I wore it. I have been asking the company for weeks on end to sort this out for me and all that happens is that I am constantly fobbed off! I spent £89 on a watch I cannot wear and one that they will not refund me or replace it! I am fed up with asking them week after week! Please do not buy this watch from this terrible company!

Dreadful ..you cant swim with it ..even though the advertisments say you can ..customer services refuse to refund
The strap keeps coming undone

This is a stunning watch but had various issues since I got it.
Start was the sleep app thanks to chat gpt figured that out had to wear opposite wrist and turn off battery saving on my phone and restart both watch and phone before bed.
First of all company replied saying looking into replacement.
4 months later steps not working or go to just work for the first 10 mins of the day.
Ive tried many many times to contact the company and just ignored.
Even though says under warrenty its not the case.
Very upsetting as such a lovely watch and had many compliments.

Do not buy avoid, avoid, avoid!!
Watch would not charge or turn on after 3 months customer service horrendous claim to have guarantee but no chance of getting anywhere with these absolute scammers!!

I bought my watch in Jauuary 2026 and it stopped charging in May. I contacted them and sent a video as requested. They said it had a fault and would look into it. They will not reply to any of my emails now. Stay away from this company, they are not to be trusted.

So far so good. Only thing is there is no gps on the watch so you've to bring your phone to get accurate distance. Otherwise I love it. Very light weight and pretty

Love my new watch and will be buying another at a later date, love the look of it & the fact that it’s easy to use

I purchased the Arista Mini which arrived 3 days ago. The manual is printed in such small print that I cannot read it (and it becomes fuzzy if I try to magnify it). I have worked out how it works and that seems pretty good. However the battery last less than 24 hours not 7 days as stated. I have tried to contact Customer Services but have received no reply as yet. With such short battery life the watch is not fit for purpose. I also cannot find any way of leaving a review on their site although they seemingly have many 5 star reviews…

Empty package delivered. Asked for refund and still waiting.
Customer service is a joke. DO NOT BUY FROM THIS COMPANY

I initially liked this smartwatch because of its slim design and good battery life. However, exactly one year later, it has become completely useless. The battery now barely holds a charge for a single day.For a watch that is supposed to track daily activity and sleep, having to charge it every few hours defeats the entire purpose. It is incredibly frustrating that the hardware degrades so quickly right after the one-year mark. I expected much better durability and cannot recommend this product.

Watch would not collaborate with my phone. Requested a return address immediately from Violeva
Advised me that I could not return the watch despite their vety own website stating i had 14 days and no reason had to be provided all withing the timescale
Also after researching the same model I found one for £40 exact same watch. Just a con! Customer services Totally ignored me to the point I have had to involve my bank to get a refund.
I would strongly advise anyone. Do not order from Violeva!!!

I placed an order for a watch and upon realizing the tracking number wasn’t working, I emailed customer service. All they told me was that they’d work on it and let me know. 6 weeks later and I can’t get an answer back from them. I’ve requested a refund with no response. Do not use the company!