VinylBox Omdömen 

756
TrustScore 2.5 av 5

2,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I had an issue with a subscription box three months ago. I have emailed several times and you get no response from them. But they will continue to send chaser emails when you block the payments to the... Se mer

Betygsatt 5 av 5 stjärnor

If you want to get into vinyl collecting or are just looking to increase your collection this is the subscription service for you. Themed collections of vinyls, limited releases and special editions,... Se mer

Betygsatt 4 av 5 stjärnor

Good Quality records every month, I have now started listening to artists I wouldn’t have found without the subscription. Sometime the odd corner of a record sleeve will be damaged, this is probably b... Se mer

Betygsatt 1 av 5 stjärnor

This company has become a scam after the old version went to administration. They got bought out by a US records company. Changing the T&Cs to their favor, no customer can ever get refunded due to... Se mer

Företagsinformation

  1. Skivbutik

Skrivet av företaget

Discover amazing vinyl, with us. Let us help you discover and rediscover incredible albums on vinyl with VinylBox


Kontaktuppgifter

2,7

Dålig

TrustScore 2.5 av 5

756 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,7

Alla omdömen

(756)

4 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

VinylBox!

Brilliant service for any vinyl collectors. Very wide range of genres that suit everyone's taste. It's also a great way to save money on vinyls, have a chance at getting coloured/Limited edition. A really good service!

23 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

It's great to receive a vinyl box

It's great to receive a vinyl box, in the post to see what they put in a box this week where you can choose a genre. It's always a surprise to see what's turned up. It's a good way to listen to new artists and not just to save the same old sounds. Recommend it to anyone

23 augusti 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Problems sorted by support team

Make sure it find the selection email.. mine went to spam, otherwise you get sent albums you may not want.

Vinyl box gave me a returns option and quickly refunded me..

22 augusti 2023
Omdöme utan inbjudan
Logotyp för VinylBox

Svar från VinylBox

Hi Carl,

Thanks for getting in touch, I have just taken a look at your case.

After writing public abuse to us on facebook on June 23rd

For clarity, we sent you four emails earlier this month asking you to choose your albums on Aug 3rd, 4th, 5th and 6th. There were no email deliverability issues and I can see you have engaged with our emails both before and after that date.

We do say that if you don't make a choice we will send you one of the default boxes for the month. All albums we hand pick are always 4-5* rated across multiple review sites based on a review aggregator we have created. Typically less than 1% of customers do not make a choice, given the amount of reminders they sent.

You then sent us an aggressive email on Friday asking for a refund, which was responded to on Monday (our customer service team do not work over the weekend). We sent instructions on how to send us the item back, however, you did not respond to the email and instead decided to take to a review site.

If you would like to organise a refund, please do reply to our email from Monday 21st and we can sort everything out.

Thanks,

Oli

Betygsatt 2 av 5 stjärnor

Worst customer service I've ever had

Worst customer service I've ever had, I paid for 3 months subscription in March and I've only received two issues, after several emails I've had no reply to date.

25 mars 2023
Omdöme utan inbjudan
Logotyp för VinylBox

Svar från VinylBox

Hi Nuno, I have messaged you today as we have been going back and I can see you have been going back and forth over email with our customer service team.

Looking forward to getting to the bottom of this and solving your issue.

Thanks,

Oli

Betygsatt 1 av 5 stjärnor

Awful customer service, terrible selection of music, poor organisation and overpriced

I signed up for a 3 month deal which included a booster box. I received my first box which was ok but not really a great selection but included some music that I wouldn't normally listen to. However I did not receive the booster box, so after several emails, poor responses and me having to pay an additional £15 I received a 'booster box' which was terrible, two albums that no-one would ever want to listen to. So I contacted customer services again and after repeated contact and terrible responses I received an email from 'Oli' the owner and he arrange to send me a special selection with my next box. Well, if that is their idea of 'special' I would hate to see average!
I didn't receive my final box and 2 weeks after it was due I contacted them only to receive yet another rubbish response stating they had sold out of the choice I had made and I would have to pick again. There was nothing else I was interested in so I requested a refund which after another weeks wait was authorised however it was short by £5 but I was so fed up with dealing with this apathetic, self serving company I just cancelled my subscription and I will be going to local independent vinyl shops from now on and purchasing albums that I actually want and will never waste my money or time with this appalling company again.
If you like terrible customer service and middle of the road poor quality music then by all means give them a try but please, please, please take my advice and avoid them and save you money and buy good quality and invest your money in local independent businesses.

14 augusti 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor availability and over priced

My partner bought me a gift card, at least 80% of all albums are sold out. Very difficult to redeem voucher as the website keeps trying to steer you towards a subscription. Albums are overpriced and readily available elsewhere.

1 augusti 2023
Omdöme utan inbjudan
Logotyp för VinylBox

Svar från VinylBox

Hi Brendan, apologies that you have had difficultly using your subscription gift card.

We are currently restocking our store after huge demand for its re-launch last week, which is why you can see several items out of stock.

On price, all our stock is brand new. We do match (and are often cheaper than) HMV, Rough Trade and Amazon. Often the options that come up on other sites are second hand or unofficial releases.

Members also receive 10% off store purchases, which means that prices are even more competitive on top of the price matching we do.

Betygsatt 1 av 5 stjärnor

Poor service and bizarre selection in box

I've received my first box and the mix of different music types is ridiculous and seems unrelated to the styles I picked on the website. I've received 2 indie albums as expected then one of Frank Sinatra and a Neil Diamond Double album! I've paid for 3 months upfront but I expect I'll be cancelling after that. Also I've had problems logging into their website and neither emails, password reset requests or the contact form produce any response other than an automated reply. So far I cannot recommend this service on a value for money or convenience basis. It seems as if I'll end up with a completely eclectic mix of whatever they seem to have lying around at the time. I would not call this a "curated" selection. I'm hoping they may see this and get in touch as contacting them directly seems pointless since they don't respond.

14 augusti 2023
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

the whole experience very frustrating

I’m finding the whole experience very frustrating. I’m trying to have a dialogue with someone there but replies take three to five days, the website is infuriatingly and surprisingly hard to navigate.
The records aren’t bad although a lot are ones you can find on sale for around 15£ each anyway. But it’s the customer service that has so far been lacking. Have tried contacting them on insta too, no reply.

11 augusti 2023
Omdöme utan inbjudan
Logotyp för VinylBox

Svar från VinylBox

Hi Ben,

I've just sent you an email so we can get to the bottom of your issue and make it up to you.

Thanks,

Oli

Betygsatt 1 av 5 stjärnor

Would be better off buying elsewhere...

Sadly I don't recommend this company at all. I decided to try the monthly subscription to try it out rather than fork out for the annual sum (relieved I did that now). Ordered on the 27th of July and only just received today the 10th of August. Maybe doesn't seem long to some but given they talk about a 3-5 day delivery period I thought this was exceptionally poor. Had been chasing them continually via social media, their own website and emails (half of the email addresses given just bounce back just FYI) to no avail... Eventually they did respond, but it was vague at best talking about delays to their vinyl record order... And then another delay and email about delayed packaging.
Finally - they give you an option to "veto" an album if you don't want it or if you have it already... When my box arrived today it had the one album I specifically vetoed. Just really disappointed. Would be aswell just buying elsewhere online myself.

10 augusti 2023
Omdöme utan inbjudan
Logotyp för VinylBox

Svar från VinylBox

Hi Rachael,

I've just looked into your order and contacted you directly by email to remedy everything.

Apologies for the issues you have experienced, it is certainly not the norm and I'll make sure that it is more than made up to you.

Thanks,

Oli

Betygsatt 1 av 5 stjärnor

A calamity of errors and failures

Albums sold as in stock though rarely in stock and require to wait. Many over priced also.

Subscription - incorrect box sent out. This was the second box so doesn't bode well going forward.

Customer service - hit and miss. Slow at best.

23 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality customer service

I was a bit skeptical at first but i have the 3 month 3 vinyl box a try

I had a few issues starting up, parcel damaged by post (vinylbox replaced)
I was falsely charged for my last month (again, vinylbox refunded)
I didn't get my last box (vinylbox sent out again)

You might see I've had some issues there, but every time I went back to vinylbox about them, they solved them. A good business should be judged on it's customer service when it gets it a little wrong.

19 juli 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Website isn’t the easiest to use

Website isn’t the easiest to use! I found it confusing when you have a gift card. I had a 3 month subscription, got my first box fine, struggled ordering the 2nd one and now I’ve had money taken from my account. Not enjoyed the experience at all. I’ve emailed to cancel everything. I can’t remove my card details from the website so have deleted them from shopify. Hopefully I won’t get charged again. See if I get a reply to my email.

6 juli 2023
Omdöme utan inbjudan
Logotyp för VinylBox

Svar från VinylBox

Hi Zoe, really sorry to hear you have been having issues, please can you email us at hello@vinylbox.co and we can resolve asap, many thanks VB x

Betygsatt 5 av 5 stjärnor

The best way to expand your collection

If you want to get into vinyl collecting or are just looking to increase your collection this is the subscription service for you. Themed collections of vinyls, limited releases and special editions, for better value than your high street shops like HMV. It's even super simple to skip paying each month if none of their options catch your eye.

6 juli 2023
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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