Nicht mal ein Stern verdient! Bekam zwei mal die selbe Bestellung obwohl nur einmal bestellt! Und soll beide bezahlen, materiel abolutr Müll!!!! auf meine unzähligen Mails wird nicht reagiert zwecks... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
VORSICHT! Nichts bestellen! Meine Bestellung ging 2x raus, habe aber nur eine Bestellbestätigung bekommen. Verkäufer reagiert auf keinerlei Kontaktversuche. Ich vermute hier eine gezielte Betru... Se mer
Ohne Begründung kann man seine Bestellung nicht zurück schicken. Leggings fallen viel zu klein aus und sind sowas von durchsichtig. Einfach nur Geld Verschwendung. Bin enttäuscht und werde niemals w... Se mer
Shipping is just a joke, seen adverts on snapchat so you presume they're reputable, been 4 week now and still nothing, why would anyone bother when they have to wait this long? Youre just never going... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We started VikiBody out of fascination with strong women. They are changing the world by following their hearts and living their ambitions. We understand how major life events force us to be strong and motivate us to never give up. We created VikiBody in the hope to inspire you towards an active and confident lifestyle. Every piece in our collection is a tribute to the inherent strength of every woman. If you are the strongest version of yourself in every facet of your life, you will look as beautiful as you feel.
Kontaktuppgifter
ALBUQUERQUE New Mexico, USA
- +1 (505) 336-0865
- support@vikibody.com
- vikibody.com
Do not buy from them.the sizes too big…
Do not buy from them.the sizes too big ,I ordered size small (I am size small in England)I emailed for refund and return lable or for exchange they say that they can not do none of this because of Covid they can not accept refund or exchange because I did try them on.ao now I need to throw them in the rubbish been! Horrible!
3 juni 2021
Omdöme utan inbjudan
Svar från VikiBody
Our most sincere apologies for letting you down with our product, and for the frustration you've been experiencing. While we are unable to accept returns, we are still able to process exchange but for this case, you may need to pay 50% (+ shipping costs) of the price for each article that is re-ordered for the wrong size. If you don't mind, could you please send us a message on Facebook or Instagram with your name and order ID. If possible, please let us know too what size do you usually get and how much is the difference in sizing of the product from your expectation. Thank you.
Poor Legging, Good Customer Service
I ordered x4 pairs from here and did receive them promptly. However, the quality of the leggings were poor and thin, not to mention mine arrived with holes within the stitching and crotch area. They are small made as well, so if you so purchase from here i recommend a size or two up. I would have given 1 star alone for the leggings but the Customer Service I received was excellent - I was issued a refund and The Advisor was very apologetic. This happened within less than 24 hours so it was also fairly speedy. (Thank you Henri!)
3 juni 2021
Omdöme utan inbjudan
This company are a scam
This company are a scam. I emailed on the same day I received the items to request a return label for two items and that I wanted a refund.I had not even tried them on. I did not order the wrong size, I simply don't think the material looks good enough quality nor the style seems like what I saw on the website. I am being told I am not eligible for a return/refund and being directed to read a returns policy which does not offer any proper explanation or why they wont allow me to return for refund. The exchange continues but I will be reporting to trading standards if I am not provided with a refund. AVOID THIS COMPANY AT ALL COSTS.
3 juni 2021
Omdöme utan inbjudan
Svar från VikiBody
Thanks for reaching out about your order with us. We’re sorry to hear that you’re disappointed with the quality of our product and would like to offer some assistance.
I understand that you wanted a refund, and it will allow us to resolve any problems if you can elaborate on what seems to be disappointing about the product or how different it was from the images on our website.
For example, there may be a slight difference of -/+ 2 cm in the sizes of the products and slight variations in the colors of fabrics, prints, or texture of the image you see on your monitor and the actual product. This is due to the nature of differences in display outputs due to lighting, digital photography, color settings, and the capabilities of computer monitors.
If you think that there is something more serious issue, please let us know and we are more than willing to hear you out. In the meantime, while we are unable to provide you a refund, I can give you a non-expiry store credit that you can use to purchase another product that may be more satisfying for you. If this won't work, I will have to set up a meeting with our customer success department once you provided us your elaboration so that they can also investigate it and so that you can get the most out of your product.
Kindly send us a message on Facebook or Instagram so we can further discuss this. Thank you.
Only half of order arrived and extreme difficulty contacting Vicky body
Extremely frustrated, only 4 out of the 7 articles were shipped to me. Also they promised a secret giveaway of extra articles for my order of which none were shipped to me.
They post a phone number but it’s phoney and of no use. There contact support is unreliable and did not try to resolve my issue. Also one of the four articles that was shipped to me had the wrong size tag on it.
Price point was nice but from my experience I felt it was too good to be true.
2 juni 2021
Omdöme utan inbjudan
Svar från VikiBody
Hi Dustin, We apologize for the inconvenience our product has caused and I understand your frustration. For some customers, a lack of phone support is a deal breaker, and that’s completely understandable, but it’s currently not available. After thorough investigation, the initial order that was delivered to you by Canada Post is supposedly the one that you ordered that should have 7 items and the other order that seems to be unfortunately lost by the carrier is the surprise package. I know it’s stressful when you’ve got work to do and you’re stuck like this but please kindly send us a message on Facebook or Instagram so we can further discuss this.
Great service very helpful good quality…
Great service very helpful good quality leggings ordered more
2 juni 2021
Omdöme utan inbjudan
Awful customer service
Awful customer service.
Ordered 2 leggings and requested a refund the day they arrived due to quality being poor.
Leggings are still in packaging and being refused a refund for no apparent reason?
1 juni 2021
Omdöme utan inbjudan
Svar från VikiBody
We’re sorry to hear that you’re disappointed with the quality of our product and we would like to have a better understanding of your concern. Kindly send us a message with your name, order ID, and shipping address and if you don't mind, please elaborate or let us know what were your expectations that weren't met. Thank you, Emily! Stay safe!
Just avoid
Just avoid. In the space of a week, in a series of emails, I went from being told that it was absolutely no problem to replace these and it would be free of charge, to they could replace but I would have to pay 50% plus shipping, to they can't do it all. If their size guide was accurate then I wouldn't even have had to reach out because the size I ordered should have been perfect but possibly a bit long. No explanation given when I questioned why their response kept changing, just a different name at the end of the next email. Do yourself a favour and go anywhere else, there's enough companies doing these kind of leggings now.
1 juni 2021
Omdöme utan inbjudan
Svar från VikiBody
Hello Clare,
Thank you for bringing this to our attention. We apologize for the inconvenience our product has caused and would like to make it up to you.
I want to help you and have a better understanding of the issue and we can definitely get that done faster on messenger, and I will also need your help. Please provide your name, order ID and shipping address along with your message, which will help me track down what's happening and figure out the best way forward.
Disgraceful company
Disgraceful company, bought 3 pairs of leggings that were rubbish material. Tried on one pair and the other two were not out of the 'bag' they came in. Asked to return those two pairs and was told I cant get a refund because of covid as they want to avoid contamination..... how can every other company except returns? Absolute joke. So annoyed. Clearly money isnt a issue with them, but its alot to some people.
1 juni 2021
Omdöme utan inbjudan
Svar från VikiBody
We appreciate your effort in writing this honest review, Sinead. We are working hard to improve our product and customer service, and your feedback is essential to that process.
We’re sorry to hear that you’re disappointed with the quality of our product and would like to offer some assistance to resolve your concerns and earn your continued trust.
I understand that you wanted to return the items and it's understandable. We've also established our Return Policy to provide fair support to our valued customers however, as you were previously advised, we are currently unable to accept returns but it doesn't mean that we just don't want to return your money or we just don't care about your hard-earned money, in fact, one of our main goals is to do our best to offer you most affordable leggings and even provide discounts from time to time while making sure that we are providing you good quality products.
Our products go through several quality control checks before they are delivered to customers, we make sure that they will come to your doorstep in perfect condition and that we packed the correct order you placed. However, this one may have regrettably slipped past those checks and failed to live up to our standards.
To better understand what seems to be the issue with the product or its quality, we would like to ask you to send us a message on Facebook or Instagram so that we can appropriately address your concerns, we'd be grateful if you can provide us with additional details regarding your experience by providing your name, order ID and shipping address along with your message. If applicable, please attach a photo of the products you received too.
We are truly sorry for the inconvenience and hope to offer you better products and services in the future. Thank you and stay safe!
Awful
If there was a 0 star option that would be what this company deserves. I ordered a pair of leggings at the start of March 2021 it is now June 2021 and I have reached out to this company many times so I now have asked for a refund however I apparently aren’t eligible for a refund . Absolutely disgusting. Do not recommend at all . Huge scam
1 juni 2021
Omdöme utan inbjudan
Svar från VikiBody
Thank you for bringing this to our attention, Paris. I totally understand how frustrating it is to be waiting or never receive your order. As we have been made aware of these rare situations may occur, we established our Return Policy to provide fair support to our valued customers. Occasionally, there may be delays for you to receive your order due to particular reasons such as the courier lost your package while in transit, or it may have been stolen, or have been returned to sender due to an incorrect address or incomplete address or no one was available to receive your order after few attempts but rest assured that when you ordered, the shipping process started on that same day automatically. However, while your order is In Transit, just like you, we are also just depending on the courier's update. I personally do wish there is a way for us to get it to you sooner (when will those Star Trek transports be invented!). Please know that we truly wanted to attend to all your concerns and put away all your worries. I'm sorry I couldn’t be of more help here but if you can send us a direct message on Facebook or Instagram we can discuss this further. Please don't forget to provide your name and order ID so I can track down what's happening and provide you the best possible resolution.
https://uk.vikibody.com/pages/return-policy
If i could put no stars i would
If i could put no stars i would. They will not refund me for three leggings i have not even tried on. Poor service avoid. will have to take this further. Shamefull and the leggings look really bad quality. They will catch on anything and be ruined. I shouldnt think they would wash well either !
1 juni 2021
Omdöme utan inbjudan
Svar från VikiBody
We appreciate your effort in writing this honest review, Alana. It will allow us to resolve any problems that occur and help us to improve our services. We take customer satisfaction seriously and are glad to hear from you.
First, I personally would like to apologize for the frustration you've been experiencing recently.
In fact, we're proud that you've bought one of our products, and we'd like the opportunity to resolve your concerns and earn your continued trust.
To help us further assist you, we would have to ask you to send us a message on Facebook or Instagram so that we can appropriately address your concerns, we'd be grateful if you can provide us with additional details regarding your experience by providing your name, order ID and shipping address along with your message.
We are truly sorry for the inconvenience and hope to offer you better products and services in the future.
Don’t buy the leggings you will not get a refund if you do not like them
This company is one of the worst I have experienced. I have continuously asked for refunds and they are refusing. I have the leggings and have explained several times that I did not like them. After endless back and forth emails they still have not refunded me. I have now resorted to reporting them to the Trading Standings for further investigation
27 maj 2021
Omdöme utan inbjudan
Svar från VikiBody
Hi Ceean,
I understand that you are requesting a refund and I’m sorry to hear you’re not happy with our product. We do provide refunds, provided that a qualifying reason is involved. (please see our terms and conditions here: https://uk.vikibody.com/pages/return-policy), and in case we are unable to offer a refund, we alternatively offer replacement of our other product, a smaller/larger size, or a credit.
As we arrange that, though, I would love to understand your situation better and see if there’s any other way we can help.
Could you give me a little more detail about what you are expecting to be exact?
If you have a few moments to elaborate on that, kindly send us a message on Facebook or Instagram and we would gladly give you our best resolution on this matter.
Disappointed.
I have bought two pairs from here and am so disappointed. I wore the first pair only once and they have the biggest rip in the middle of the legs despite being right size..I've tried emailing them directly and asking for refund but they're just saying they'll send a replacement. I do not want a replacement of something which is such poor quality. I just wanted to get them refunded, to wear them once and have them rip is highly disappointing.
26 maj 2021
Omdöme utan inbjudan
Svar från VikiBody
Hello Ashleigh! I hope you are keeping well. Please accept our most sincere apologies for letting you down with our product. Our products go through several quality control checks before they are delivered to customers, we make sure that they will come to your doorstep in perfect condition with guaranteed good quality and that we packed the correct order you placed. However, this one may have regrettably slipped past those checks and failed to live up to our standards. We can definitely move forward with your request, kindly send us an email or DM us on Facebook or Instagram with your name and order ID. We would greatly appreciate it if you could attach a photo of the damaged product for documentation purposes. Thank you in advance for your understanding and cooperation. Stay safe.
Please refer to our Return Policy here: https://uk.vikibody.com/pages/return-policy
Not what I expected...
I was truly disappointed by these leggings. The size was not true to size. I wrote them asking for a return slip to send them back and get a refund. They have been giving me the run arounds. The quality was not what I expected.
26 maj 2021
Omdöme utan inbjudan
Svar från VikiBody
We’re really sorry that our product didn’t live up to your expectations, Mayda. We understand how disappointing it can be but as we have suggested in our size guide, we do recommend going one size up if you're confused about the sizes. The leggings are equipped with a compression feature which you would notice even before you wear it that it seems to be smaller than your expected size but due to its stretchy quality, given that you ordered the correct size, it should fit. I want to help you get the most possible resolution you need, and we can definitely get that done faster via email or you can send us a message on Facebook or Instagram. Please don't forget to provide your information such as your name and Order ID or email address, which will help me track down your order and figure out the best way forward and advise you about your return request. Thank you.
Please refer to our Return Policy here: https://uk.vikibody.com/pages/return-policy
Would definitely recommend! LOVE
Great size, love these leggings! Would definitely recommend. Customer service is great, they were very quick to get back to me with any queries that I had.
24 maj 2021
Omdöme utan inbjudan
Definitely worth ordering!
After reading quite a few negative reviews I was a little worried about my order! The truth is, I didn't need to be. Delivery took just under 2 weeks, the leggings are just as described and so comfortable & stretchy and they look awesome. I will definitely be ordering again, especially for how cheap they are! Don't be put off by a few bad reviews! 5*
21 maj 2021
Omdöme utan inbjudan
Not great I ordered four pairs
Not great I ordered four pairs. Every one of them were different sizes and lengths. The material is cheap and thin.
21 maj 2021
Omdöme utan inbjudan
Svar från VikiBody
Hello Amie, thank you for bringing this to our attention. Our products go through several quality control checks before they are delivered to customers, we make sure that they will come to your doorstep in perfect condition and that we packed the correct order you placed. However, on rare occasions, few products may slip past those checks and fail to live up to our standards. There are small chances that the same product may have a +/- 0.5 centimeters difference from the others and I must admit, that is not an excuse as this has always been an issue with items of clothing but rest assured that we strive to do our best and your feedback really means to us because this will help us to find the faults and we promise to do better. We’re sorry to hear that you’re disappointed with the quality of our product and would like to ask you for an opportunity to make things right. May we ask you to please send us a message on our Social Media accounts or email us with your name and order ID so we can discuss this further. Thank you.
0 star!!
Unfortunately couldn't give less than 1 star!
They took ages to arrive. At first I loved them, thought they were fantastic but then the seams came apart on 1 pair. I thought maybe it was a one off and these things happen, so I wore the other pair I bought. They fir perfectly so it wasn't me forcing them on etc but after 1 wear for a few hours the material had small holes in and the stitching had come apart. I have tried to get a refund but had no response. I had to chase multiple times, I eventually received replacement legging but straight out the packet and the first pair are damaged. Didnt even try them on and there is a hole in them! Also the sizing difference between the two pairs i bought originally and the ones I have received as replacement are shocking. Both supposedly a large but completely different.
I have yet again tried to contact them multiple times but again been ignored. Do not waste your money, shocking products and even worse customer service.
20 maj 2021
Omdöme utan inbjudan
Great customer experience
Purchased a pair that came torn and they were great about sending me a new pair very quickly. Happy with my new pair. Very comfortable.
20 maj 2021
Omdöme utan inbjudan
leggings
am so so sorry about the last review on checking it was my mistake and it has been sorted once again am sorry
14 maj 2021
Omdöme utan inbjudan
Brilliant communication and service
Fab service via email communication. I got small which didn't quite fit but as they was the small size they kindly changed for an alternative pair in small. Rare for a company to go out of their way and communicate so well. I'll be back to buy more!!
13 maj 2021
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.