VGP Video Games Plus Omdömen 

I ordered the latest Atelier Ryza trilogy and part 2 got a misprint spine. They told me nothing is damaged and there is no discount. Their only option is to send it in and back on my own costs. I already paid 55 Euro for the game, thank you VGP for your understanding.

They said I didnt state "mint condition" in the order comment section.

Ok, I had another order? Nothing can go wrong, right? I asked them to combine orders, but that doesnt work, so they had to cancel 1 game and add it to my other order. I paid a second time for the same game and asked for a refund.
They told me that I only could get a store credit,because I canceled the game. After a lot of Emails and stress, they understood that I paid money for store credit and I still bought the game. Now I can get my money back, but wait, they want to deduct 5% processing fees. Never heard about that in 20 years getting paypal refunds.

Since yesterday I cant log into my VGP account. So I contacted the customer service. They told me that I dont have an account with them. I seriously dont know what is happening here anymore.

No apologies so far, no consumer based business. I did spend a lot of money and I only got problems. I am unhappy and disappointed. Sorry for the language, English is not my main language.

Great contact, affordable prices and free international shipping with tracking for orders over 80 CAD.

I purchased Wife's Quest limited edition with Capcom Fighting Evolution and I can say it's a safe place to buy new games.

I've bought from them for the first time on October 10 and it arrived today. I was looking for the Limited Run Alien Isolation CE, but I couldn't find it anywhere (and I didn't want to give money to scalpers) till I found out about this website, so I gave it a try and I have to say that the experience was actually good and I didn't have any issue during the shipping or anything else.
My game arrived here in Europe in perfect condition and I think I will buy more in the future!

Have been buying from them for some time. Great service. Got a defective game cartridge once, and was able to contact their customer service and get it replaced very easily. Highly recommended.

Ordered from France. Got my game in 10 days. Just perfect.

Customer support answered my mail under 24 hours.

Great experience ordering online, well packaged too! They ship to both the United States and Canada. If you’re after rare reprints of games VGP has them all! 5/5 experience.

I would give six stars I have never had anything but praise for this company, fast shipping in a box reprints and great sales

AVOID AT ALL COSTS!!!!
This business is a scam. They only sent half of my order and customer services wouldn't respond to my queries. Then when I had no option but to dispute the transaction via my credit card company, they disabled my account and again wouldn't respond about refunding my 2 other orders, all together they withheld over AUD $1000 and I am still battling them via my credit card company.

Customer support has been useless. Basic purchase experience is fine.

There are better gaming sites to order from. May game came damaged and customer service was horrible.

I've only made one order with Video Games Plus so far but the experience was great. Ordering was quick, tracking was easy and the package arrived considerably quicker than their estimate. I was happy with the entire process and would not hesitate to to order from VGP again.

Parcel send to incorrect address - never receive it nor any information given from Seller. Customer Support is a joke!!! Games buying on December, send late January, never receive package. I lost over 3 months.... Really wondering that VGP is still on the market because they should be already shut down!!
Did not recommend buying anything from VGP!!!!

Don’t buy here, these people are very scammy. First of all, notice that their official policy is “no refunds”. You may be confused because their website shows a refund and return policy, but whether you’re cancelling the order they never ship, or returning 1 minute later in identical condition, they only give store credit. Which presumably you could use for another order they will not ship.

After arguing with customer support, and threatening to contact my credit card company instead, they offered a refund minus 5% for their “fees” (reputable companies don’t charge until they ship, thus avoiding this type of thing), and just to be done with this I agreed. Instead they refunded only 66% of the original cost (far cry from 95%), with no further responses from them on the matter, so I have to go deal with my credit card company anyway.

Basically if you want no product, no money and a bunch of hassle, give them a try.

They waited until just after midnight to send email that they are cancelling all pre-orders for a game special edition. Now we cannot order it anywhere. Absolutely disgraceful!!!! They claim they received the product damaged and just cancelled our order. Why wouldn't the manufacturer just resend damaged products? I think it sounds like a scam, maybe they are trying to sell for a higher price now that you cannot re-order from anywhere?

One of the worst customer service experience I've ever had. Ordered from them on November 3rd 2023, no email for confirming the order was shipped so I send an email on November 8th. Get a reply and then, no update until November 12th.
Send them what was asked and then no reply. Have to send another email to ask for an update, no answer. Have to re-send another email for an update. Answer: the accounting department decided to cancel the order even after doing everything they asked for... Yes, there was an issue with my order but this was something easy to confirm and should've been done in an hour maximum.... took 2 weeks to answer me they cancel the order.

Wasted 2 weeks for no reason and have to ASK THEM for update every time since they never reply back if you don't harass them with emails, yes, you need to harass them because they will never send you an email. If I didn't ask, they would've never tell me and still charge the order.

DO. NOT. BUY. THERE.

P.S. I have all the conversation and proof to back this review.

Customer service is the worst that I know.They Bearly answer to emails and give useless answers.
Don't buy from them if you don't want to lose your money.

I was told there was no MOQ on their inventory. I had been making purchases from them for 8 months and when I needed them the most suddenly there was an MOQ. There was no announcement on a new minimum MOQ in their official emails to date.

Shipping was fast out here to AZ and well packed game factory sealed! Will be returning to again. Thanks!

Don’t buy there.
They ship damaged items with smashed boxes, loose discs inside, ripped tears on cellophane.
When you contact them they say they don’t refund or change item because of their policy

You are warned

Dont buy here. The worst customer service i have ever seen