Victim Support Omdömen 

not worth one star i had call from someone, they didnt give name, pushed to have appointment. i had to cancel, then each time try to contact told load of lies. this morning the person couldnt spell my name, which is obviously in their system, or is it ?
they along with the police have made me feel I am the villain not the victim. why are people donating monies to them and us paying council tax to pay for the police ?? neither worth anything.

I revived a call on the 16/12/2023 at 14:54 pm a woman was on the other end of the phone I didn’t get a name. Her tone was condescending throughout she was shocked to learn that I didn’t have insurance and thought knowing I was robbed was a good time to remind me “ you need to have insurance “ it was after this I hung up the phone. The call lasted all of 2 minutes and was made to feel like it was all my fault

I cannot recall a single positive experience with Victim Support.

In one face-to-face meeting (pre-COVID), the Victim Support worker addressed me by the wrong name (the name of a relative who helped a child molester evade justice).

Thereafter, every Victim Support worker has called me from an unknown number at random times. If I don't answer the call, they sometimes leave a voicemail but always close my case.

I don't manage unexpected calls well because of my autism, something which I'm getting tired of disclosing to different organisations and individuals all the time.

In today's call, the caller refused to identify which organisation they were calling from until I confirmed who I was. After that, the caller recounted the details of the police incident I reported, but there were many errors in these details, which caused me to feel more stressed and upset.

As I told the caller, engaging with Victim Support tends to make me feel worse than if I had not.

Disgusting disrespectful, they tell lies and refuse to answer questions or help, and refuse to engage. When you try to raise a complaint they actually threaten you. Any attempt to speak to anyone senior is shut down and ranks closed. They offer no support to victims and just cause further mental and physical distress and illness.

I was referred to this USELESS organisation by another USELESS organisation called Action Fraud. A follow up appointment was scheduled after the initial appointment. The victim support staff did not bother to contact me on the day of the appointment. Very disgraceful service. A complete waste of funds.

Absolutely disgrace full basically being told they can't help me no longer their hands are tied, when my house has been broken into by the neighbour bruising all my arm whilst pregnant and having 2 other children called my disabled son a foreeyed c**t, set fire to the main door and banging on my windows threatening me and the children early hours in the morning they are just as bad as the police an email to housing twice and a letter but their hands are now tied and nothing can be done what support is that

Amazing communication, quick turnaround time for a response, they come across as a caring organisation and were able to work with my specific communication preference. Really good to know there are kind caring and friendly people who are supportive in peoples times of needs. Only feedback I can give is to make their website slightly less content filled and give more space for navigation. Thanks for your support.

Just a signposting organisation not really fit for purpose but taking taxpayer's money yet again. Just fob you off. Won't bother

Omg a total disgrace and you would be deadbefore they help they do not reply or respond bo matter how many times u contact they should be inveztigated ashamed and embarresed

Thus service needs closing, have learning diculities? They will talk down and make u feel stuiped. If your a guy they see u as someone who dont need support even told me has a lady to calll in 5 min and bye.

They Pretend that they are on your side in everything but, the reality is completely different .
I was supposed to have been compensated for Criminal Injuries caused by a pack of SCUM BAGS living nearby but, the Compensation is just a FANTASY !!!!
I honestly don't TRUST this organisation and seems that something very DODGY is going on .

The most USELESS NON-SUPPORT right after the IGNORANCE OF THE POLICE!

Who has ANY OUTCOME from a simple human voicemail replacement??? That’s all they are!! And when confronted with this fact, they hang up on the victim to simply confirm how worthless you are made and that no one gives a thing!!

Thanks for assisting all the abusers with your bystanders and enabler attitude!!!

Disgusting, useless, stay away!!!!!!!!

I used the victim support Live Chat service to discuss a racist hate crime that happened to me on Friday 09/09/2022 in Bow, East London and which I reported to the Metropolitan Police.

Victim Support listened and provided a sympathetic ear. This is better than nothing and I did feel better afterwards, but I was disappointed by the very limited scope of the service. The only thing they can really provide is emotional support. They cannot discuss the specifics of your case or the workings of the legal system. In fact, I was concerned that my Live Chat support person did not seem to know what I meant by “private prosecution”.

I would not use them again as I feel that they mainly exist to move victims’ attitude and understanding of the crime they have experienced to a position of accepting the outcome of any police response. This is not necessarily intentional, but arises from the limited scope of the service. It would be better to provide a true victim support service in terms of advising on how to navigate the police investigation process and court system.

40 minutes holding on the phone. eventually answered by an hilariously clicheed 'emotional support' person. they'd smothered their voice in cotton wool....it sounded completely disingenuous. when i explained my situation using analogies to elucidate, i was criticised for using analogies. that's when i realised i was wasting my time.

Make a report, missed their call, called back and told that I didn't make a report and were rude and insulting. What an utter disgrace.

It's been said by those giving 1 star!
They talk the talk but don't walk the walk! I'm surprised to find so many people in desperate need and not getting the support Victims Support say they will give and people deserve! I'm still waiting for the Victims Support to ring, as they said they would! I hope I've not already written a review, my head is in turmoil - what to do! I contacted them on 9th December, I've had 2 calls since then, still got no where! We'll call you back!

Absolutely awful. I've been waiting for over a year for victim support and have heard nothing. I pulled my finger out this week to get in touch. Tried and was given excuses, gatekeeped, blamed and then ultimately told that they don't care.

I'm still living next door to my abuser and nothing has changed. I haven't received any help.

Be aware, they don't care.

Saying they will ring me back and no reply so I texted the number and they just read my message to ask with they can ring me bloody useless

Only 1 word - useless!

Dreadful . Referred by police to be contacted which took two weeks. Then told about all the services that may be able to help me -citizens advice-i.o.p.c. - police professional standards which is ironic ,I thought the clue was in the name. Victim support!? I need/requested help from them but they appeared like a referral service . Talked in vague evasive broad terms of "policy" and "help" and "assessment" and "support" but then asked me what support do you want?! Perhaps first they could explain what they can offer !? Apparently Emotional support but , not from trained councillors or therapist just laypeople. "laypeople" i had to explain what that meant, to them, which did not fill me with confidence . So no real support to be had at all. This "victim support is nothing more than a "there there, it will all be ok" lending ear with an inbuilt patronising direction to other overly busy authorities that cannot help in under 6 months. Suffering close proximity threats and violence ? Its a referral to police and "its a housing matter, perhaps the council can help"?!. Assaulted and beaten to a pulp and you cannot connect with the o.i.c to update or offer further evidence its a case of "sorry there's nothing we can do to get the police to correspond with you". I am a vulnerable adult (disabled) afraid for my safety after the latest beating from those arrested who live in close proximity. "Perhaps social services can help"?! WOW ,!!! if I could get help (which i already tried to) why would I be ringing you??!!! "I'm sorry there's NOTHING WE CAN REALLY DO". That is a direct quote and NOT something you would expect to hear from A VICTIM SUPPORT service . Look people, forget this waste of space , use your common sense to deal with your issues and do not bother with this template rehearsed, practiced, monotone, monologues, these politically correct, virtue signalling wannabes have to offer. They are useless -an exercise in futility and frustrating catch phrases, We want to help means we may want to but we cannot. We will assess the situation is a way of saying honestly we will take some notes and use "assess" as a word to instil confidence , -it doesn't . We will structure a suitable course of action , More verbal clap trap that means ,when we finally convinced you we are trying , we will then tell you we have exhausted all our authority (which is nil) and send you somewhere else that cannot help. This "VICTIM SUPPORT" is what should plainly be called a useless crock of sh** -or their polished politicians description of a "platform that achieves as much as it started with". Another way of saying it does nothing and nobody any good. A charitable organisation to puff the egos of the failures that call themselves trained operatives by colluding in the delusion they are helpers to the masses . Please !! stop with the puritan righteous sanctimonious drivel you call assistance to those in need and call it what everyone thinks it- A DISASTEROUS attempt at helping . So speak the revues for themselves.

Lastly VICTIM SUPPORT spare me the rehearsed and practiced and patronising response . Save yourself the embarrassment of your ability to spin an answer and to contrive a defence with a twist that weakly supports your failures .Keep your petulant answers and refrain from the effort it will take to conjure up a text book answer a politician would be proud of, which uses nothing more than a slant or a take on the facts that would have you believing it is your saving grace . It will not .Nothing you can say however planned and patronising it would be, will take away from the fact that victim support is a WASTE OF TIME. So again I repeat ssshhh, stop, and don't embarrass yourselves any further . I will however assume in your narcissistic arrogance you will respond but I can assure you it will achieve nothing but enforce the humour I found in your failings from start to finish on every level.