Vhi Healthcare Omdömen 

I spent 2 nights in Portlaoise hospital , on leaving A&E for a ward I wa asked to sign a form to say I had private insurance, I was in pain had no glasses so scribbled a signature, the ward was horrendous noise all night , I had 6 broken ribs and a broken colar bone and basically left to fend for myself. I discharged myself after 2 nights. Now vhi paid 1600 euro for those 2 nights without asking me if I got good treatment. I asked vhi about the treatment and why they paid for very poor conditions. They didn't want to know. This is why vhi prices are going up they are paying out to Hse with no checkups. Its disgraceful how they squander our money

Ferry cancelled took out multi trip insurance you would think by its name I was covered for addition hotel stay. But no nothing covered absolutely pointless you would think this was the point of getting the cover .

I am surprised with bad reviews so for the treatment I received, I owe them the good one.
Always pleasant customer service, quick appointments with their GP. Once I ended up in Bon Secours, had surgery, VHI covered everything other than excess obviously.
I do recommend them wholeheartedly as having insurance with them saved my life.

Awful service. We upgraded our VHI policy. I got a increase in salary. Then 2 months later our son had sore throat issues and we brought him to doctor, he said it could be toncilitis. So you need to see a specialist. 7 months later we get to see a specialist and he says yes, they are enlarged. So he says he can operate in 7 months because he's actually away on holiday for the next 6 months.
So he gets back, surgery goes well he sends the form in and VHI say we are not paying and won't give us any reason. So we eventually find out the surgeon has put down the wrong date for the initial doc visit.
So he sends the form in again, now they don't believe the surgeon and want further info. Our sons medical history, to see if he ever had a sore throat before we upgraded our plan. He's 6, so yes it's possible but he wasn't diagnosed until about 2 months after we upgraded. VHI are dirt. Won't use them ever again.

This lady Susan, a call operator, was very rude to my wife several times so I took over the VHI duties and then rude to me as well. They are NOT easy to deal with.

If I can I would leave -1 star.
VHI Travel Insurance is operated by Collinson Group. Avoid this company at all cost.My claim was for a 'Missed Departure'.
My Ryanair flight was delayed for nearly 12 hours.The departure was delayed, then the flight was diverted to another country for a crew reason.Finally arrived at midnight but missed the departure of my connecting flight, departing same day afternoon.
According to VHI Travel/ Collinson Group,they cover delay for more than 10 hours,diverted flight,missed departure,crew shortage.All that happen to my trip. VHI/Collinson Group refused to cover any of the above and denied any of the official insurance letters and confirmation of travel letters from Ryanair and flight data provided.They keep asking me for additional documentation from Ryanair that virtually and phisically can not be obtained even that all necessary info is already provided and is obvious.And this just to refuse any payment.My question is: What is the purpose of the insurance then? What is the purpose of insurance companies like VHI Travel/Collinson Group?
Shop elsewhere.There are better companies.

Every time I have visited the VHI clinic in Swords I have come home happy with the service. Since it’s a walk-in service I don’t expect to see a doctor straight away. Our longest wait has been an hour. The doctors and nurses have been very courteous and attentive. I’m very happy! Thank you.

The 500 Day-to-Day policy doesn't pay you for your Day to Day medical expenses such as Consultant visits, MRI, CT scans. In June and July I paid out €1,180 for 3 GP visits, 2 visits to a Consultant a MRI and a CT scan. I got back €140.

The lady in VHI tells me it pays for your admittance to hospital as in-patient for an operation (i.e the exact thing which is not a Day to Day medical expense).

Don't go near vhi swiftcare. They missed a tibial fracture in my leg, let me leave with a soft bandage when I should have had a cast or brace...then they missed a broken bone in my sons ankle!

Do not waste your money on VHI multi-trip travel insurance policy. Had a covid test couldn't travel and I had it validated by a doctor and had the claim rejected.

Very bad service. Long waiting times. The customer service is not helpful at all. When you call, they ask you to email; when you email, they won't respond; when you use the chat, they ask you to call.

I was part of a group scheme from my employer. After I resigned from the company, I thought the policy would be cancelled automatically, but they charged me 139 euros. I tried calling, emailing, and using the chat service, spending hours with no response.

Many options are not available on the website/app. I've used Laya before; they are more straightforward and have no hidden charges. I wouldn't recommend anyone using Vhi. The claims process for Vhi is cumbersome and has long waiting periods.

The best customer service I've ever seen in Ireland, they are so so nice, helpful, never had an issue with them, I don't know if I was just lucky to come across those nice agents but every time I called I was shocked as to how polite and kind they were.. spoke to Orla in reviews today and she was brilliant..
the app is also great and easy to use, can't fault them

I submitted a claim for a medical expense via the app for quite a significant amount, never received the money and the app didn't tell me the status of my claim. I rang up only to be told that I would have needed to submit a claim form via post together with some receipts. Never did the app make me aware of it, nor did I receive a phone call or email to inform me of this. They were just trying to get out of paying me, I'd say. The customer service was ok, but the general approach to claiming expenses is so bad and the app is simply useless!
I had been with Laya before and had a much, much better experience! Would NOT recommend!

We've had 3 visits in one week, told to come back 3 days later for review and each time you wait, and wait and wait!!!!
Wait for all patients 2-4 hours, for maybe a 5 minute conultation with doctor.
10 hours spent waiting over 3 visits this week with my child

I decided to make use of VHI’s counselling service and I booked a call with a counsellor. First off the sound quality of the phone line was bad, secondly I could hear lots of people speaking in the background - it was like a call centre (and it’s based in the UK, I was expecting an Irish based service). I told the individual that I wasn’t comfortable talking to them because of this. I was offered another session with someone who “works from home” so it will be quiet. But when I got off the call I realised that I wasn’t offered the individual’s name or qualifications. I literally could have been taking to anyone. Not a pleasant experience.

Very poor experience trying to discuss a declined Day to Day claim this morning. Staff member A______ so uncooperative. Claim declined due to insufficient information which had already been supplied and it took them two weeks to process the claim. Made an official complaint, but my previous experience is that they don't follow their own complaints procedure, so not expecting a reply.

Not a good experience at the VHI 360 clinic in Carrickmines. At each stage of interaction with the employees I found them to be lacking empathy and insincere, especially the doctor who wouldn’t even give me a chance to talk and was arrogant. He had me in and out of the consultation room in about 3 minutes. All and all a depressing experience

Not a good experience at the Swords Swift Clinic. Spoke to nurse by phone and he told me to go to the Swift Clinic in Swords, did not tell me that they have a wait time from between 3 and 5 hours today. Attended the clinic and found that out. The lady at the reception told me I could pay €75 to see a nurse and then I could go home and come back and see the doctor as I was sick. Paid the money only for the nurse to tell me that I still had to wait and that she could give me an ECG and paracetamol . No idea why an ECG. So I looked for my money back and advised that someone would call me back regarding a refund. I wasn't expecting a call back and it never came. So this morning I wasted around 2 hours time between travelling and waiting and seeing a nurse for absolutely nothing except the cost of €75. There is nothing Swift about it. I actually think I've been less time in Beaumont A&E than 5 hours. I also put a review on 2 star review Google and got a pathetic standard reply back, they obviously did not read my review., so I will now update to a one star like this one. I would avoid VHI and just go with Laya. They had a wait time of 1 - 1.15 hours this morning and are honest about it. Also a far cheaper provider. Only reason I'm with VHI is that it's a company policy

A complete waste of time and money.
Never again.
I came out as wise as I was when I went in with no diagnosis and referred to my GP for bloods because they don’t do bloods there.
Far as I can see it’s a way to shake down the VHI members for money.
Don’t waste your time and money.
As regards time they should delete the word Swift from the title because it’s any but swift.
A 3 hour wait and €75 for no diagnosis .
What I got was a handshake and an apology that they couldn’t do more for me…

You pay 1200 euro a year but get very little in return. Very few clinics and option they are associated with or where you are covered are in the Midwest region. Currently looking at having to travel 2 hours to get a ct scan with one of there listed clinics despite CTS being available locally in Limerick.