Veteranstitch Omdömen 86

TrustScore 3 av 5

3,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I just received my embroidered Chief Enlisted Aircrew Veteran Hat. I am so pleased with the hat. Thank you for your hard work in creating my new hat. Kudos to you all. Thanks, Rob Cardin

Betygsatt 5 av 5 stjärnor

Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but... Se mer

Betygsatt 2 av 5 stjärnor

I ordered and received the hat, however, it took quite a long time to get here and instead of saying NAVY, it was emblazoned with ARMY. I have sent a couple of e-mails in hopes of getting it replaced... Se mer

Betygsatt 1 av 5 stjärnor

Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the... Se mer

Företaget har svarat

Företagsinformation

  1. Hattbutik

Skrivet av företaget

VeteranStitch is a veteran-owned company that sells embroidered hats with uniquely designed insignias honoring our military heroes. We're committed to providing high-quality products and excellent customer service, and we hope to bring pride and recognition into the lives of all who shop with us. Our mission is to make it easy for veterans to showcase their service through beautiful and inspiring designs. We want to help people embrace and celebrate their military journey, and we believe that our products can play a big role in accomplishing that goal. Thank you for considering us!


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

86 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 45 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Hat order

There were some hiccups along the way with my order but overall very satisfied with the end results. Love the hat! I have to say Veteran Stitch has a very helpful and professional team. Thank you Veteran Stitch!

25 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

Appreciate your patience, David — and we’re thrilled you love the final hat. Thanks for trusting us with your order!

Betygsatt 1 av 5 stjärnor

Never received my order or refund

Never received my order or refund. Company is a ghost business for Chinese based operation.

25 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

I’m really sorry to hear about your experience. Just to clarify, we’re not a ghost company and none of our products are made in China — all of our embroidery is done in Vietnam, then shipped through our Dallas, TX hub into USPS.

It sounds like your order ran into a shipping issue, and I want to get this fixed for you. Could you please contact us directly at support@veteranstitch.com
with your order number? I’ll personally review it and make sure you either receive your order or a proper resolution.

Thank you for bringing this to our attention.

Betygsatt 4 av 5 stjärnor

Hat design

The design of the hat is what caught my attetion. Well madel

18 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

Thank you, David — glad the design caught your eye! We’ll keep working to make sure every detail matches expectations even better.

Betygsatt 5 av 5 stjärnor

I saw the ad on YouTube and to be…

I saw the ad on YouTube and to be honest I never order anything from there. So I took a chance clicked on the ad and it took me to the verterán stitch site. Ordering was very easy. I added what I wanted and made the purchase. But what impressed me is that I saw an error on my order. I sent an email and they responded immediately to make sure my order was correct. I was very happy with my purchase. The stitching is excellent. I will be looking at other items for further purchase.

12 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

We appreciate your kind words, Jorge. Thank you for noticing our quick response on your order — we’ll be here for your next one anytime!

Betygsatt 1 av 5 stjärnor

An absolute scam do not buy

An absolute scam do not buy, followed their directions they put patches on not embroidered into the hat! Hat was shipped in a paper mailer crushed when it got here. I repeat this is a scam! Veterans beware. They told me they would redo the hat, never heard from him again

1 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

We’re sorry to hear about your experience, but we are not a scam — all our products are made to order and we always stand by them. If your hat arrived crushed or not as expected, please reach out again at support@veteranstitch.com
with your order number. We’ll make sure it’s fixed.

Betygsatt 1 av 5 stjärnor

Bad quality of stitches

Bad quality of stitches, the hat itself is low quality and I received an additional hat that was not mine but belongs to another veteran. I wrote an email to return it and I never received any response from the company. No phone number to contact and the email for support doesn't have to many options. I do not recommend purchasing any items from this company.

7 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

We’re very sorry to hear about your experience. Receiving the wrong item and not getting a reply is not acceptable, and we want to make this right. We respond to all support emails, but it’s possible your message didn’t reach us.

Please contact us again at support@veteranstitch.com
with your order number, and we’ll fix both the quality issue and the extra hat you received. We stand by our products and want to resolve this properly.

Betygsatt 1 av 5 stjärnor

Poor quality …

Received my caps today and I am disappointed with the quality of the stitches. My retired cap have senior chief anchors and not master chief. My veteran cap have the wrong color anchors and they don't look like anchors. Very poor quality products.

20 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

We’re very sorry to hear this. The wrong insignia and stitch quality are not acceptable, and this isn’t the standard we aim to deliver. If you can please contact us at support@veteranstitch.com
with your order number, we’ll arrange a proper remake with the correct anchors and improved stitching.

We stand by our work and want to make sure you receive caps you can wear with pride.

Betygsatt 5 av 5 stjärnor

The hat is great

The hat is great, looks really good and on time.....

20 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

Thanks, Terry! Great to know your hat looks good and arrived on time.

Betygsatt 1 av 5 stjärnor

Garbage company

Garbage company, with garbage products do not loose you money to them

16 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

We’re sorry you feel this way. We’re not a scam — every cap is custom-made and we always stand by our products. If there’s an issue with your order, please reach out to support@veteranstitch.com
with your details so we can fix it for you.

Betygsatt 4 av 5 stjärnor

The hat is great

The hat is great. The problem is they made it an officers hat by adding the scrambled eggs on the brim. I was enlisted.

15 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

Sorry about the mix-up on the scrambled eggs, Raymond. Thanks for still appreciating the hat overall — we’ll double-check those details better going forward.

Betygsatt 1 av 5 stjärnor

Received the wrong color hat

Received the wrong color hat. I was in the Navy and was sent a red hat which everyone knows is a Marine color. Also, in the ad it shows receiving the hat in a box. Mine came in a plastic sack stuffed in my mail box. It was quite wrinkled.

11 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

We’re sorry about your experience. The wrong color should not have happened, and we’ll be glad to correct it. Please email us at support@veteranstitch.com
with your order number so we can send you the correct Navy hat.

As for packaging — we normally use protective mailers to keep shipping costs reasonable, but your hat should not have arrived wrinkled. We’ll make sure it’s fixed.

Betygsatt 5 av 5 stjärnor

I received my new cover (hat) a few…

I received my new cover (hat) a few days ago and I am very happy with it! It is well made and fits very well! I was born a Marine on February 29, 1969 at MCRD San Diego! I will wear this cover proudly everyday!

5 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

Thank you, Robert! Your Marine pride inspires us. We’re honored to know you’ll be wearing your cover proudly every day.

Betygsatt 1 av 5 stjärnor

Wrong color hat, VERY POOR customer Service

Wrong color hat was recieved. Vinci in Customer Service refuses to admit they made a mistake and just fix the problem. Countless emails going back and forth. I looked into the company, not sure the Veteran Owner Danny is a real guy. They do not publish their company structure anywhere and have multiple hat companies from the same address in Wyoming. Take your business elswhere!

30 juli 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

We’re sorry to hear about your experience. We never refuse to fix mistakes — every order issue is reviewed and corrected, whether it’s a wrong color or a stitching error. If your hat came in the wrong color, please contact us again at support@veteranstitch.com
with your order number so we can get the correct one to you.

For clarity: VeteranStitch is based in Wyoming with fulfillment through Dallas, TX. All embroidery is done in Vietnam, not China, and every cap is made to order.

We stand by our work and always aim to make things right for our customers.

Betygsatt 4 av 5 stjärnor

keeping me informed .

keeping me informed all along the way.
Knowing when it should arrive.
Looks great

11 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

Thanks, William — glad we kept you informed and that the hat looks great!

Betygsatt 4 av 5 stjärnor

FirstTimer

I went back and checked my order, and I am almost sure that I had ordered the hat in Navy Blue, and I was sent a RED one. Also, the order follow-up texts, emails, etc were appreciated but a bit over the top. Also, I got the message about the hat being on its way after I received the hat. Not a big deal, I will keep and wear the RED hat proudly, but check your records and see what you have!

7 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

Thank you, Kenneth. We’ll review our records to make sure color selections are clearer going forward. Appreciate your understanding and feedback!

Betygsatt 5 av 5 stjärnor

Veteran Hat

Ordered a hat for my son who served in the Navy. He loved it. He said it was the best Veteran hat he ever saw.

1 augusti 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

That’s wonderful to hear, Donna! We’re honored your son loved the hat — please thank him for his service from all of us.

Betygsatt 5 av 5 stjärnor

Worn With Pride!

Good looking hat. A bit pricey for a retiree especially for an item made overseas. No issues with fit or quality as mentioned in some reviews. I would’ve preferred “Retired” rather than “Veteran” but I do get a lot of “thank you for your service” comments when wearing it. Fits me well, no issues with comfort. Maybe consider a “summer” version because it gets hot due to the heavy material.

5 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Helps me show my love for our country

I figured it would take a few days for my custom hat to be made which it did. I really appreciated all the e-mail updates on where my hat was in the process. I wasn't left out of the time line. And my hat arrived 2 weeks early! I didn't expect my hat until early August, but it came in the mail 7/15/25.

26 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

USMC 250th Anniversary Hat Discomfort

I ordered and received a USMC 250th anniversary hat with my name and rank embroidered on the side. I like the embroidery; the price was fine; and the delivery time was fine also; but the comfort is poor. There is not enough cushion in the front rim of the hat to compare to the front vertical seam and the embroidered logo on the inside. The logo and seam press against my forehead and cause discomfort. I have to use tissues for additional padding. I won't be buying another.

16 juli 2025
Omdöme utan inbjudan
Logotyp för Veteranstitch

Svar från Veteranstitch

Thank you for sharing your honest feedback. We’re glad you liked the embroidery, price, and delivery, but we’re very sorry the comfort didn’t meet your expectations. Your point about the padding and seam pressure is valuable — we’ll pass this along to our production team to see how we can improve the inner structure for future caps.

We appreciate you giving us a try and hope we can serve you better next time.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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