I ordered this in June, it is now Sept 28th. There is no contact information, the web address is invalid. the customer service one as well. Do Not Order from this company.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Horrible Customer Service. I ordered my product on June 16 and it’s July 6th and I cannot get any notification that the product has been processed or shipped. Credit card charge upon order. Their cust... Se mer
I use the Veil Sunset foundation and usually purchase from an online store in the UK (I live in Australia). I absolutely love this foundation. Unfortunately it was unavailable from my usual store, so... Se mer
Placed an order weeks ago. I have ordered once before and received my order but this time there had been no notice that anything had been shipped, I’ve contacted customer service twice and had no resp... Se mer
Företagsinformation
Skrivet av företaget
If you’re looking for makeup to mask your face, we suggest you move right along. Here at Veil, we’re on a mission to get you loving your skin again, and that starts with our range of weightless, breathable complexion products. We’re not in the business of hiding your natural glow—we’d rather our products do the work to enhance it instead. At Veil, we’re obsessed with the no-makeup makeup look and know our line of vegan, cruelty-free, featherweight products will help you get there with minimal effort.
Kontaktuppgifter
2,0
Dålig
48 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 5 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Product came very quickly
Product came very quickly. Customer service exceptional. Product very silky and design of palettes very attractive. Like the versatility of colors for lips/cheeks. And I love that their products are vegan, cruelty free!
27 januari 2024
Omdöme utan inbjudan
Love Concealer
I love the concealer. It does a great job of helping with my dark circles. It's always in my bag. It arrives every other month with my subscription. It's a bit pricey but well worth it.
27 december 2023
Omdöme utan inbjudan
5 stars without a doubt!
Veil Cosmetics has truly exceeded my expectations, earning every bit of its 5-star rating. From the weightless yet flawless coverage of their foundations to the beautifully pigmented lip and cheek products, each item reflects the brand's commitment to excellence. The attention to detail in formulation and presentation is evident, and the result is a radiant and natural finish that lasts all day. The ordering process was very simple and the dispatch and shipping were incredibly prompt. I highly recommend them to anyone looking for high quality products with fast and secure delivery.
22 januari 2024
Omdöme utan inbjudan
I recently purchased Veil cosmetics and…
I recently purchased Veil cosmetics and it arrived well packaged and within a week. Would recommend and I’ll be purchasing again!
15 januari 2024
Omdöme utan inbjudan
Terrible service
Terrible service. Nobody you can speak to. They don’t reply to emails and the customer service number goes straight to voice mail. They respond to the message left on the voicemail by email but will not respond to a direct email. Ordered and days later never received an email with the tracking info. No reply to my messages initially. Then when I left a voice mail saying if I didn’t hear back by Monday I’d dispute the charge with my CC - they sent an email saying they had refunded my money. So basically they can’t be bothered to address the problem or speak to you in person. Never received the product obviously and will never order from them again
6 april 2023
Omdöme utan inbjudan
Terrible customer service. Poor product.
Terrible customer service on trying to return a product. Product itself is very drying and cakey. Not a natural look at all. Would not recommend company or product.
15 september 2022
Omdöme utan inbjudan
Fraud Company?
Fraud Company??
As another danish customer, who has given a bad trust pilot rating - I will do the same.
I live in DK - and have not received my package. I got an email saying that the package had been delivered somewhere in USA...
I have written to Veil Cosmetic twice, on different email adresses, but get no answer/bounce back - saying that email do not exist. I have written on their Facebook messenger and got an (auto)response: sorry for the delay - and that they will forward my complaint to customer service.
At this point I am very sceptical and I have claimed my money back now!
Waste of time. Do not buy here.
3 juni 2021
Omdöme utan inbjudan
Never received my product and no message from the company
I have purchased a foundation due to really nice reviews. I guess it is a nice product, but I have just never received it, nor have I received any replies to my questions from the company in regards to when I will receive my order.
Due to the tracking no. the package is still in transit after more than 2 months.
It is okay to have issues with custom, but if this is the case, then I would rather have the company saying that they can’t sell to these specific countries – in this case Denmark.
Now I just want to get my money back – but what is the chance of that, when the company simply don’t reply to my emails?
I would really not recommend buying from them.
8 mars 2021
Omdöme utan inbjudan
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