Vehicle-Spares.com Omdömen 

165
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Unfortanately i dont like leaving bad reviews but my experience here wasnt good. Initially great response to my queries and ordered a taillight which wasnt cheap but i thought would be better quality.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

First item delivered was damaged and a replacement was sent immediately with no quibble. It was a very easy process to place order, I was reassured it was correct for my car and all contact had immedi... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

This was the 3rd light I was looking at to see if it would fit my car, I contacted them via WhatsApp and they were very helpful in making sure it was the right fit before purchasing, as the previous 2... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I messaged late last night needing a bumper for a job the next day,I had a message back that night,I was able to pick bumper up next day to get the job done.No messing,brilliant customer service and w... Se mer

Företaget har svarat

Företagsinformation

  1. Leverantör av bilreservdelar

Skrivet av företaget

Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

165 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(165)

36 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Sent faulty part and then stopped responding to emails

My part turned up and it was incomplete (vehicle-spares.com confirmed this via WhatsApp when I sent a picture). I then had to chase twice for the return to be authorised, I was then told to cover the cost of sending the part back myself (they should have covered this under distance selling rules as it was faulty). Royal Mail confirmed my return had been delivered, but I received no refund. After waiting almost 2 weeks, chasing twice and getting radio silence, I had to contact my credit card company to get them issue a refund instead.

In the end I contacted this company no less than 5 times about my faulty part, and ultimately I had to rely on American Express to resolve it for me. Really poor service, and I am out of pocket as a result. Avoid.

14 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I didn’t expect anything special when…

I didn’t expect anything special when ordering my bumper, but I was really impressed with the service. The ordering process was seamless, and I loved that my order was checked against my car registration as it gave me peace of mind that I was getting the right part.

Customer service was outstanding. I sent a WhatsApp message in the evening for a tracking update and got an immediate reply. Later, when I called for more delivery info, an employee went to find out more details and called me back within 10 minutes which I really appreciated.

Overall, a great experience - I’d definitely order from them again.

7 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

The speedy delivery the excellent condition the product was in great condition .They also helped me when I was indecisive with the product and the fitmet

19 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Customer Service 10/10

Honestly the best online customer service I have experienced. I’m not a fan of ordering products online especially vehicle parts but vehicle spares made it a really comfortable experience thanks again.

4 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scams

Invoice VS31569

My colleague ordered a rear bumper for her car Vauxhall Corsa, she place the order on the 27th January 2025, and she still haven't received the bumper, she try phoning with no success, no one answers the phone, the one time she managed to speak to someone, they told her, that she had ordered the wrong bumper. The thing is this bumper was the right one after having it checked our by a car dealer.
They have taken payment for the bumper but still no bumper. I wrote them a letter giving them a deadline, in which to deliver the bumper or refund the money. The deadline is today and still no reply or correspondence. It is clear that this so call company is a scam. They have taken advantage of a female and stole her money, we have the invoice of proof of payment, and we shall also inform the bank of this scam. We are going to inform Trading standards and take it from there. Scams.

27 januari 2025
Omdöme utan inbjudan
Logotyp för Vehicle-Spares.com

Svar från Vehicle-Spares.com

Hello,

I would like to bring to your attention that the information you have stated is not entirely correct. When the order was placed, the customer kindly included their vehicle registration number. When this happens we go over and above to check the fitment of the part is correct to the vehicle. Unfortunately this part was incorrect for the vehicle after checking directly with Vauxhall. We made multiple attempts to contact the customer by phone and email and were unable to reach. We always leave an order open up to 30 days in the hope that the customer will then get in touch with us.

The order was then scheduled for refund and was refunded 2 days before your review.

So just to be clear, we have not stolen anyones money, we are not scammers, we are just thorough when it comes to ensuring our customers receive the right parts.

Vehicle-Spares.com Team

Betygsatt 5 av 5 stjärnor

Prompt and efficient service

Prompt and efficient service. Wish all companies were like you.

4 februari 2025
Logotyp för Vehicle-Spares.com

Svar från Vehicle-Spares.com

Thank you for your review Graham! Great to hear we ticked all the boxes. All the best!

Vehicle-Spares.com Team

Betygsatt 5 av 5 stjärnor

Quick delivery

Easy to order and kept up-to-date with quick delivery. Will order again from you, very happy with the service.

27 januari 2025
Logotyp för Vehicle-Spares.com

Svar från Vehicle-Spares.com

Thanks Andrew! We look forward to doing business with you again soon.

Vehicle-Spares.com Team

Betygsatt 5 av 5 stjärnor

I ordered my part online and it was…

I ordered my part online and it was ready same day. I picked it up an hour or so later. Quick and prompt service, I definitely recommend Vehicle-Spares

29 januari 2025
Logotyp för Vehicle-Spares.com

Svar från Vehicle-Spares.com

Hey Johnny! Thanks for the review. Glad we could help you out quickly.

Vehicle-Spares.com Team

Betygsatt 5 av 5 stjärnor

Good service

They responded quickly, gave good advice, the part arrived promptly and was the correct fit for my car at a reasonable price - recommended

27 januari 2025
Betygsatt 1 av 5 stjärnor

Bonnet turned up bent

Bonnet turned up bent, courier left out side my property against the wall no signatures as no one was there as had to take my wife to hospital, they offered an insulting £60 refund, but admitted they could tell the damage had been done by courier, now won't resolve or respond, never use them

15 januari 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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