Vegastars Omdömen 336

Had a few wins when i first started using now today activated a bonus and put my money in got no bonus plus wanted me to depsot more money for the bonus i allready should have got customer service was no help anyways just wanna let ppl know

To the VIP Management Team,
I am following up on my previous concerns regarding the $18,000 AUD I have deposited over the last three weeks with zero fair return. As a VIP customer, I find the lack of transparency regarding my account's RTP and the disparity between my results and those of lower-tier players unacceptable.
If this matter is not resolved with a fair audit and significant compensation for my loyalty and losses, I am prepared to take this to the relevant government authorities in both of our jurisdictions:
In Australia (My Jurisdiction): I will lodge a formal report with the Australian Communications and Media Authority (ACMA) via their Interactive Gambling Complaint Form regarding your provision of prohibited services to Australian residents. I will also contact the Australian Competition and Consumer Commission (ACCC) to report what I believe to be fraudulent and misleading business practices.
In Your Jurisdiction: I will escalate this complaint directly to your licensing body, the Tobique Gaming Commission, to request a full investigation into your license compliance and the fairness of your software audits.
ACMA
ACMA
+2
I would prefer to resolve this directly with you as a valued VIP client. However, I am fully prepared to pursue these external channels to protect my interests and ensure consumer fairness.
I expect a response within 24 hours regarding the steps you will take to rectify this.
Regards,

is disheartening to see players on much lower betting tiers ($8 bets) achieving "Mega Wins" while my significant investment yields zero results. This discrepancy makes me feel as though my account is being unfairly throttled or that the RTP (Return to Player) is not being applied correctly to my VIP status.
As a result of this experience, I am requesting the following:
A Full Audit & Betting History: A detailed report of my RTP across all games played in the last 21 days.
VIP Compensation: Given my loyalty and the $18k loss without a meaningful win, I am requesting a substantial cashback or "Goodwill" credit to my account that reflects my VIP standing.
Account Review: A confirmation from your technical team that there are no restrictions or "win-caps" currently affecting my account.
I value transparency and fairness, and right now, I feel I am receiving neither. I look forward to your prompt response regarding how you intend to rectify this situation and restore my trust in your platform

This is Verry unhelpful how disrespectful I feel right now from ur team I'm a paying customer
You have my email cell number

Absolutely do not use this site. Complete scammers. You will be robbed if you win. You won’t receive the funds

the overall vibe is calm and user-friendly..it doesn’t pressure you to keep playing, which i really appreciate :))

Dont bother with this site Its easier just grabbing a lighter and burning your money infront of you because thats all your gonna do

Everything is just easy when asking for any sort of help they sort you out quick.

I had Kevin reply too my message an he’s amazing!

I reached out to support when my deposit was pending, and Carla handled my concern very well. She reassured me and made sure everything was sorted out. My funds arrived shortly after. Excellent service!

Not feeling hopeful about this site anymore.

I originally joined after being invited by a content creator who’s a friend of mine, but I chose not to use their referral code and instead signed up just for fun. I’ve made multiple deposits, completed verification quickly, and successfully withdrew two smaller amounts — one for $2,000 (processed in under an hour) and another for $800 (took about 24 hours).

However, I’m now waiting on a third withdrawal of $3,000, and things have suddenly changed. My account has apparently been flagged under different due diligence categories (SDD, CDD, EDD), though they won’t disclose what triggered this.

Since then, I’ve been asked to:

Re-submit proof of address (which was initially approved twice, then later declined without explanation)

Provide proof of payment after the fact

The timing of these issues feels very suspicious, especially considering my earlier withdrawals went through without problems. It seems like everything was fine until I requested a larger payout.

Customer support has been extremely disappointing — live chat is unhelpful, and email responses are slow and vague. Overall, this experience has seriously damaged my trust in the platform. Right now, it feels like they’re making it unnecessarily difficult to process legitimate withdrawals.

Very frustrating experience and happy to share this large and wide as I play multiple reputable trustworthy sites that dont ask for verification 3x in 1 week. Vegastars is questionable, Lacks professionalism and zero support.

Good, but after seeing my total wagered 🧐hahaha

Win to loss ratio is untrue for most games. Chances of winning features are very slim even with extra chance. 3 free spins in over thousands of dollars I had accumulated.
Withdrawal process was a nightmare. The bigger the amount you withdraw, the longer and more complicated the process is.
Verification process was even worse.
Not sure how to feel about this site given I have played at a tonne of other sites.

Recommend playing at rollxo.com

Extremely poor for verification. They keep rejecting my true and correct documents.
Still not verified after months. Responses are generic.

I have been wait 72 hours 3 days I have sent all my documents and attachments to process my withdrawals they won’t answer my live chat I have sent everything they ask for and they keep declining it and not pay my winnings I will not give up and I will keep going till I get my money they paid my first withdrawal then if you win the second time they make hundreds of excuses not to pay you pay up to your customers

Got fully verified got a withdrawal of 1.5k no problem two days later i have to verify again after i want to withdrawal 3.3k did a different withdrawal of $400 and got paid that but not the 3.3k cause the $400 was under the threshold or some lie there delay tactics are horrible DONT RECOMMEND IF YOU WIN BIG just canceled the withdrawal and wasted it after seeing reviews i wont be back

Scam, tried charging my account 400 and isn’t letting me cancel cad, customer services isn’t getting back to me

I love the whole app designed really well, the bonuses aren’t impossible to get and the staff even when you are not a vip player and amazing , great service great game I appreciate all of you at Vegastars

Gabe

An explanation that suited my silly brain
Always helpful and friendly

Experience was great with a special to my VIP manager, Chloe, her dedication and commitment to providing unwavering support with everything ranging from verification to quick withdrawal escalation.

I had Caleb help me and ensure me there will no issues with my verification, not just him but have had nothing but great service and awesome gifts given I have had multiple online casinos and I am solely with Vegas stars just cause you guys are frickin awesome!!