Vaping.com Omdömen 

This is the worst service I’ve ever received from an on-line vape company. My order went in Dec. 7th and of course they charged my credit card but after 12 days (it says 2-5 days delivery) I contacted them and several times since and all I get is their computer generated reply. I finally told them to credit my account so will see if that happens- I wouldn’t recommend them at all and if my reimbursement doesn’t come through I will also be contacting the BBB- Stay Away!!

Got a device and juice from vaping.com, the website is bad in functionality but service is even worst. Shipping takes forever even though they charge equivalent to priority. Second, if you need to get in contact with them, forget about it, it takes forever. Is like dealing with a company out of the 90’s AOL modem internet era (awful). When I finally got my order, the device was defective (it leaked, and burned my skin and lips) plus the juice was low-quality. I contacted them in order to get an exchange to discover that their “costumer service” is a joke. Good luck getting other then a generic email in response and when you do, they will tell you someone will follow up (“they will run an investigation on the issue” give me a break). Long story short, this company is a scam and they don’t stand behind their products. They don’t have a costumer support team, they don’t disclose who they are, where they are, their return policy is nowhere to be found, their business practices are third rate at best. I consider my experience with vaping.com bad and a waste of money, but I can warn other people out there from engaging in business with them.
I have reported them to the BBB and hope this can help consumers out there not to fall for this kind of business with poor business practices and even worst costumer service and products.

More than 2 weeks and the order still did not come. No proper customer support to answer inquiries.

Update- It took time, but eventually they responded and when the product couldn’t be delivered on time, they refunded and emailed me back. Wasn’t what I wanted to happen but at least it ended okay. Will try to order again but will do it at least one month till I need the products!

Taylor and everyone else involved was extremely helpful and made efforts to follow up throughout the process. Thank you!

They do not deserve any stars complete scam ordered on the third wasn't shipped til after the 9th I asked for tracking or info that made sense cus the trackin I got showed it was in my city on the 9 of Dec, when I contacted them Sam replied it was on its way completely ignored my questions and concerns I had to message again and again when I asked for my money back I was told to wait til Tuesday Dec 20th so I did even stated if it wasn't here by Tuesday to refund me Tuesday came nothing else except they changed they Trackin Info and claimed out for delivery at 130pm I sent messages because no one ever showed or contacted me, I was told they make several attempts and they were havin issues gettin an adult or to me, I have cameras I work on the property I live on, there is no gate, always someone at the desk and I was home all day. I checked cameras and no one showed up to deliver I tried to message them again askin for proof they sent it by giving me the carriers info but they have now stopped replying even when I messaged yesterday demanding my money back I 2 emails one sayin b right with u the next sayin was their response helpful but never got a response! Complete scam and bs. I want my money back and to b sure no one else falls victim to this bs.

I truly cannot thank Taylor enough, for the continued help that I’d been given with one of my orders.
She was extremely helpful and the “most” friendliest rep, I’ve ever had to work with.
It was as if I was emailing with a family member (the good ones 😆)

Update December 19: they still didn’t send me my order. Also they didn’t refund my money.

20 days pass since I order.

I didn’t not receive me order. The tracking number shows it delivered, but I did not receive anything yet. I did not receive a call, and I did not sign for it. I ordered it since December 1st.

My order number is V2101717940

Othman Alsolami

Excellent customer service, great prices, fastest shipping, quality products, highly recommend them. Has products that are hard to find.

Order placed on Oct 19th and it is Dec 6th and still have not received it. Customer service email responses have been extremely slow. They said the package was delivered and provided a photo of a signature that was not mine. Tried to file a credit dispute and told the bank I had received the product. Worst customer service I have ever experienced, stay away from ordering from them.

Placed an order on Nov 4th 2022 for a total of $80.93 for two pens, two bottles of juice, and extra elements. Order marked as “shipped” on the 8th with an expected delivery date of the 14th of November. It is now Dec 5th and the tracking has never updated past “shipped”. I have tried multiple times to email support, finally asking for a refund and the best I have gotten was a very generic copy/paste or automated response “asking for patience while we contact out shipping department” regardless of the contents of the email. All responses have been identical.

At this point, I am having to move forward with filling a charge back through my bank just to get my money back.

This has been the single worst shopping/customer service experience I have ever had to go through. As others have mentioned, they rarely actually get back to you, there is no physical phone number to contact anyone with, no online chat option, and don’t get me started on the questionable shipping service they use as well.

Edit: I was contacted after this was posted and a refund has been quickly processed for the full amount for my order.

The site is easy to navigate. They have a large selection of any thing you could need for your vaping experience. Checkout was easy and delivery quick.

i found this website and instantly bought 50 bucks worth of supply totally forgetting that i could've gotten severely scammed i wait 2 of the 2-5 business days it takes for it to arrive then i got concerned and i emailed the support team who 30 min later emailed me back and assured me that my package would come and i kid u not the next day i got my package def using website again i'm totally stoked!

SCAM--DO NOT USE THIS COMPANY. No Invoice sent as promised but they charged my card. No contact info on their web site. I had to google to get their info...no contact from them at all, until about an hour after I filed a dispute with my CC company. Despite their claim, no product was shipped and no delivery attempt was made--my security cameras proved it. Funny how their email suddenly came through like that. SCAM COMPANY DO NOT USE Edit: Apparently they don't even bother to read these reviews... the email works fine...especially after a disputed charge. Ironic, eh?

Last year I placed an order for 20 bottles of e salt liquid. After months of delays and e-mails they still never sent it. I recently accidentally ordered again from this site 15 bottles. It’s been weeks and nothing. Total scam, do not use this site! I’ll happily provide screen shots of the e-mails and bogus tracking numbers from this site. Just ask. Jphs2000@aol.

I placed my order on October 19th. I did email them asking for an update when I could expect delivery. They did email back saying that it might take up to 15 business days for the order to arrive. That 15 day was November 9th. Nothing!! I have emailed them at least 4 times asking about my order. No further response. So basically they stole over $100!!!

November 21, 2022 - I was finally told, as you can see below, they were refunding my money. Last Monday, the 14th, they finally responded to my emails and said it could take 3 to 5 business days for the funds to be returned. Well... 5 business day later and still they have not refunded $103.69!!

Horrible customer service!
I ordered a vape pod kit and an extra box of pods. What I received was the box of extra pods and another box of pods to a different kit, not the actual vape kit I ordered.
Reached out to the company and sent pictures of my original order and their item list received wich did not match. After multiple back and forth emails to them they agree to refund me the order amount. I replied that the refund would be acceptable or just ship me the vape kit I ordered and paid for. 2 weeks later I get a refund of 9 dollars, not the 50 I spent. Multiple emails to the company since then and no reply. This company is a joke and customer service is worthless.
I'll be disputing the charges with my banking company at this point.
Waste of time on something that could have been resolved with little effort from them.

Excellent — very responsive and endearingly effective.

Updated review —
I received great customer service in follow up on the issues outlined below. Their team discovered a technical issue that was preventing their emails from reaching me. Once they discovered it, their response was terrific. I’ve changed my rating from one star to five and started ordering from them again. Great job customer service team!

Horrible customer service! They sent two shipments of the wrong product and I’ve been waiting over two weeks for a resolution. I’ve been charged for product I cannot use. All I get from customer service is an acknowledgment that they are looking into it. I’ve sent pictures of the incorrect product, contacted multiple people and I can’t get anyone to fix the problem. At this point all I can do is contest the charges on my credit card and hope for the best.

I placed order on a Saturday and received it the following Friday. I will be using this company again!!!
Thanks

I ordered on a Wednesday and promptly received my order the following Monday. Fast and reliable service.