Placed an order on 26/03/2026, still not received on 07/04/2026 ! I’ve emailed twice and as yet zero response Poor show! Edit Took two weeks to get a generic email confirming refund but no d... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been using Vapekit for a few years and their efficiency has always been excellent. I recently encountered a problem with their ordering system not working ( due to a website changeover ) and I... Se mer
Have been using this company for years & they were really kind recently in replacing a product so I wanted to shout from the rooftops in praising them & giving them justice for the service they provid... Se mer
Excellent range of products at good prices. Delivery is always prompt. After dozens of orders over the past couple of years, I had one small issue recently where they accidentally sent out a wrong ite... Se mer
Företagsinformation
Skrivet av företaget
***************************************************************************** PLEASE NOTE, WE ARE NOT VAPEKITUK.CO.UK ***************************************************************************** They are a totally different company, nothing whatsoever to do with us. Please check your confirmation email to see who you purchased from. If you purchased from them please Google 'trustpilot vapekituk'. They have a separate Trustpilot page where you can leave a review. Please, please, please don't leave a review here as we have to waste hours trying to get them removed and it is exhausting dealing with Trustpilot's automated copy-paste responses. Thank you :-)
Kontaktuppgifter
Unit 103, 92 Oldfields Road, SM1 2NU, Sutton, Storbritannien
- 0203 870 4346
- support@vapekit.co.uk
- vapekit.co.uk
4,5
Utmärkt
119 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Been buying from these guys for years
Been buying from these guys for years, never ever had a problem with any of my orders. Always delivered on time (depending on what postage you pay). Amazing company
19 april 2026
Omdöme utan inbjudan
Order not received
Placed an order on 26/03/2026, still not received on 07/04/2026 ! I’ve emailed twice and as yet zero response
Poor show!
Edit
Took two weeks to get a generic email confirming refund but no direct communication to the emails I sent or to apologise for the inconvenience. I still have to wait potentially a further 10 days to be refunded into my bank
26 mars 2026
Omdöme utan inbjudan
Svar från Vapekit
Hi S
Thanks for taking the time to leave a review and I'm very sorry for the problems you've experienced with this order. I’m also sorry you’ve not had responses to your recent emails.
We’ve recently completed the migration of our website to a new e-commerce platform and this has caused issues with our stock management, and has also resulted in some incoming messages being incorrectly marked as spam, hence we didn’t see them.
In this case, the stock levels of this product were wrong so we couldn’t send your order the day you placed it. Normally, if this happens, we would send the order the next day when our new stock comes in and upgrade the shipping. Unfortunately the manufacturer has been out of stock of this flavour ever since.
We should have kept you updated about this but unfortunately we've been struggling to keep up.
So, we have already refunded your order in full, and the amount should be back in your account within the next 2 days.
By way of apology, when the product does come back into stock, we will send your order free of charge. I can’t guarantee when this will be, as we are at the mercy of the manufacturer, but as soon as the flavour comes in, we’ll ship it to you.
I can only apologise that this combination of factors has resulted in your having to wait so long but can assure you, as soon as 88vape have stock available we’ll get it to you.
Best regards,
Marc
Customer Support
Vapekit.co.uk
out of stock
Order was dispatched,then told it’s cancelled as they don’t have it,why list something but don’t have it in stock
10 mars 2026
Omdöme utan inbjudan
If only all customer service was as good
I have been using Vapekit for a few years and their efficiency has always been excellent. I recently encountered a problem with their ordering system not working ( due to a website changeover ) and I rang up for help and immediately the situation was explained to me and I was promised a call back. The call back came within the hour and a very kind and friendly man further explained the problem and then put my order through over the phone. My order arrived the next day. There was a slight issue with billing, but this was resolved by Caroline and all is now well. All in all , very friendly, very helpful and very honest. Many other companies with far more resources could take a few tips from Vapekit.
3 mars 2026
Omdöme utan inbjudan
Excellent product, customer service & delivery!
I discovered this online website in November 2024 and have been ordering my vape juice from here every month since! Very happy with the product, customer service, and especially the delivery! Highly recommended!
18 januari 2026
Omdöme utan inbjudan
Fast delivery Good price
12 januari 2026
Omdöme utan inbjudan
Easy to order
Easy to order, great product, speed of delivery free in 48 hours to my door
19 november 2025
Omdöme utan inbjudan
Excellent customer service and delivery…
Excellent customer service and delivery 👏
3 november 2025
Omdöme utan inbjudan
Great products.
Great products.
Always posted out super fast.
Fab service thanks
16 oktober 2025
Omdöme utan inbjudan
Fast delivery
I order them and within 2 days post office delivers them. I prefer these e liquids to any other make and they are cheaper if You buy in bulk.
23 september 2025
Omdöme utan inbjudan
Always a reliable and efficient service…
Always a reliable and efficient service I wouldn’t go anywhere else
1 oktober 2025
Omdöme utan inbjudan
As always a good and speedy service
As always a good and speedy service
1 september 2025
Omdöme utan inbjudan
Easy purchase
Stuff came not so late..makes life easier and they cost less than stores so it was a comfortable purchase
29 augusti 2025
Omdöme utan inbjudan
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