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Hi second time I’ve ordered windows both times windows did not fit flush especially this time , transit rear windows were about 1 inch out at the top when when the glass was flush . The response was pressure is needed , you will not lose 1 inch with applying pressure or risk cracking it, my friends purchased from a different company and they sat straight in flush . Windows not the correct shape , beware they are not keen to resolve either

Item sent would not fit my vehicle. They asked for photos, I sent, they asked for more, I sent, they asked for more, I refused and asked for refund, they refused until I sent them a stronger email. Asked for return postage refund, they refused so they earned this review. Before ordering be very careful as they are fully aware of their tactics to refuse returns. Read their terms of business, it’s very bias on their side. Postage is very expensive.

As a VW Campervanning/Motorhome photojournalist, and professional converter of boats/vans/motorhomes, I like to think I have some idea how the industry works.
I bought ten meters of Anthracite van lining carpet and it arrived the lighter colour of Graphite. When I rang to explain the situation I was met with disinterest - apparently the company (‘wholesale Van Accessories, sister company to Van Pimps use a different supplier now.
The carpet supplied was not a subtle shade different, it was fundamentally different to the carpet I had bought from them in the past.
It would straightforward to put that in the description, ‘This carpet with not match what was purchased prior to May 2026’.
It should’ve been a straight swap to the darker shade (Black - likely the same or close to the original Anthracite) and I would have been sorted.
The negative stance and indifference I was shown means I won’t be returning, nor will I be recommending them in any publication as I have in the past.

No one gets a five
Well done guys!
Easy purchase great delivery time and no nonsense installation
👏👏👏👏

Very disappointing experience. I contacted the company after the product did not meet expectations and raised concerns about its quality. Rather than properly engaging with those concerns, I was told that because the item was outside their 30-day returns period and the box had been opened, they would not accept a return, refund, or credit note.

Their response focused entirely on their returns policy, despite the product concerns raised. The wording was dismissive and ended by saying their decision was final.

I appreciate that companies have returns policies, but customers should expect a reasonable and helpful response when a product appears poor quality or potentially faulty. Based on my experience, I would be very cautious before purchasing from this company.

I ordered trim based on the website information but when it arrived it did not fit. I tried discussing and reasoning but it fell on deaf ears. It simply does not fit and is not as described but they simply won’t have any of it. They said all the information is on the website which is not true. From the website it should have fitted, but it does not. In the final email I was told it does fit, even though I have personally tried and confirmed it does not. So I’ll simply have to absorb the cost which is very disappointing. I have no doubt there will be some smokescreen response, but bottom line is they are not the ones out of pocket.

I wanted to add following the response. It was not at all clear that the u channel would not fit the two skins, so it was not correctly described and regardless of the long response it did not fit and I am the one out of pocket. I was expecting a lengthy weasel response and true to form I got it. If things don’t work out you’re on your own and you will be the one picking up the costs.

I had a great experience ordering my van windows. The website was really easy to use – I simply selected my van model and then chose the window style I wanted. The fact that the windows were available as a package made it perfect for my needs and saved me a lot of time.

The ordering process was straightforward, and delivery was much quicker than I expected. Everything arrived well packaged, with all four windows securely protected in their boxes. The installation kit and fittings were included, which made the whole process even simpler.

I've installed the windows this week and they're all in perfect condition. As a first-time window fitter, I was pleasantly surprised by how smoothly everything went. The windows fitted exactly as expected, and all the supplied components worked perfectly.

Overall, a great product and excellent service. I wouldn't hesitate to use them again and would happily recommend them to other van converters.

I purchased a bonnet bra/cover for my Ford Transit Custom. The product arrived with no fitting instructions, so I followed the official instructions linked on the seller's own website (a YouTube video provided by them).

The video clearly demonstrates how to tension and tighten the cover, including pulling the material firmly to remove creases. I followed these steps exactly. Within moments of fitting, the material ripped at the tensioning points.

When I contacted van-pimps, their first response advised me to fit the product on a warmer day and to avoid over-tightening — advice that appears nowhere in their own instructional video, which actually shows the opposite technique. I then explained that I had followed their instructions precisely and that the temperature was 13°C, a perfectly average UK temperature.

Their second response was to blame me for "incorrect fitment" and refuse a replacement.

To summarise: the product failed immediately when fitted according to the seller's own instructions, the seller then contradicted those instructions in their response, and finally refused to take any responsibility. Poor quality product and dismissive, unhelpful customer service. I would not recommend.

Recently bought an off side sliding window from them for my Transit Custom Van, first time I’ve ever used the company, I wasn’t disappointed, item was well packaged and delivered fast, window was exactly as described, fixing kit was good, again at a good price and everything for the job was there, will use again for other things in the future.

Based on my experience so far, I would not recommend VanPimps for sales direct to customer, but possibly for sales to van fitters. Here's why...

I ordered two sliding/opening windows and two corresponding curtain kits for my van. I booked in with my fitter, who fitted both windows last week. Everything seemed fine, but when I took the van out last weekend I could hear some whistling from one of the windows. I got into the back and could feel air coming through what was clearly one of the plastic drainage channels coming apart from the window frame -- the sealant/glue used in manufacturing wasn't adequate.

I sent a picture of this to VanPimps and to their credit, the replied that they were sorry, suggested a resolution (using some sealant to attempt to cover the leak), and refunded me £20 for the inconvenience. While I was slightly annoyed that one of my two windows hadn't been thoroughly inspected for quality, I felt this was a practical enough solution and moved on.

I had hoped to fit the curtain kits on my own, but when I tried I felt certain I was an idiot and doing it wrong -- I'm not very handy. So I went booked back in with my van fitter for today, driving an hour for him to fit the curtains and also use some of his high grade sealant on the leaking drainage channel.

He started to fit the curtain kits but then said there was a problem. He showed me that the curtain rails/bars were almost certainly not the correct size. I could tell he was irritated because he could tell the job probably wasn't getting done today -- and he probably wondered if I'd pay him for his time that he'd graciously booked out on a Friday afternoon to sort me out before my planned weekend trip away in the van.

I called VanPimps while with him, and they asked us to send pictures, which we did. Then they asked us to take measurements, and we did. And the measurements were clearly wrong. The rail was 100cm. "It's supposed to be 93cm," they said.

This is when you'd expect a customer-facing business to just say they are so sorry and immediately take on the onus of resolving the problem and delivering the easiest solution they can to the customer.

Instead, they wanted me to check the labels on the packaging to see if the labels indicated it was the wrong product or if in fact they had been mis-labelled. But this was immaterial. This is (1) what they should have done in quality control before shipping it to me, and (2) what they should do when they receive the item back at the warehouse.

Given that I was live on the phone, a product clearly not working, and we had confirmed with photos and measurements it was the wrong product, it should really just be, "Ugh, we are so sorry. This shouldn't have happened. We're going to arrange for a return now but will ALSO ship out the correct item to you right away. We can send it overnight or for a specific date -- what works best?"

Instead, it seemed like they just wanted to know if the label on the product was accurate because (1) it could indicate I ignored the inaccurate label or (2) they could pin the blame on their supplier -- and the latter is what they did.

They then said, "we'll arrange a pick-up," but they couldn't confidently set a pick up window. They said they could request 12-4pm. So now I've driven 2 hours round trip, need to find packaging to put all this back in (as it was originally added to my window packaging not in its own box), and also print a label (who has a printer in 2026?!)... and then block out a whole day of my week to not make any plans or take clients (I'm self-employed) out of the house.

I explained that in addition to this inconvenience, I was quite annoyed that they didn't simply check products before sending them out, and also that I had not been offered any kind of resolution the core issue: I want blinds that fit my windows.

Instead, they got defensive about how this was "human error" and "everyone makes mistakes," as if I was personally attacking some warehouse worker and they wanted to defend this imaginary person. I mean, obviously human error happens. I tried to clarify that what I wanted was some indication of a resolution as genuine recognition that this was a big inconvenience -- and that I'd opted to pay my fitter £40 for the time he booked out for me, and all I got out of it was more admin work to get the product returned.

As I say at the top of my review, this isn't some scathing review so much as a description of a business that ought to be selling only to van fitters. Van fitters have the expertise to inspect products on arrival. They have the logistical setup to wait for a courier all day, to re-package things, to print up labels.

But selling direct to the customer has proven problematic. One good window. One lower quality window. Two wrong curtains. Lots of time wasted.

Still time for them to resolve, though.

Very helpful staff very good quality and arrived next working day 5 🌟 I will most definitely use this company again highly recommend
Thanks so much

Really poor experience. Bought some windows for my Transit, supposed to be 9% VLT, limo tint, but actually they're barely tinted. Instead of just sorting a return customer service are messing about with nonsense emails. Weirdly bad service for a smallish company trading in a relatively niche sector.

Bad advice , wrong product , zero help from customer care

I bought grill and bottom panels with blue look perfect ,plus wind deflectors. Nice touch also.
Thanks Alan.

Can curtains, Great product!

These guy’s really care. They really do need to know how your overall experience went.
I ordered online with zero difficulty, immediately I received notification of my order and order delivery date. The day after Vanpimps EMailed a Thankyou letter and the day after (3 days in total) my order arrived perfect. A big Thankyou to the professional Vanpimps

Amazing nice 👌🏼 👏

Easy ordering and quality wind deflectors . Fitted in 5 minutes and work perfectly.

4 purchases but none of them accumulated any points as they didn't set up account til after the purchases! Disappointing at best

RESPONSE
I logged in yesterday and I didn't have any points at all!

2nd response I have just logged in again and I still have no points

Bought sliding windows for our MK8 transit from van pimps.

Comms and tracking were great and the windows arrived safely.

The window fitting kit and beading were good quality and made the windows easy enough to install.

My only gripe would be that without basic instructions, you’ll have to rely on your own competence to fit these windows which some may struggle with.

More primer wouldn’t go a miss either as I ran out before getting to the second window so may lose that one in a few years! Not the fault of vanpimps of course but more of that or a little more guidance in the box would have been good.

Overall a great experience.