Vanmedia Omdömen 

Svar från Vanmedia

25 aug. 2026

Hi Neil,

We have thoroughly checked our CRM, client records, and service history, and we cannot find any record of you or a company associated with your name ever working with Van Media.

Based on your review, this appears to concern an introductory call—not a service you purchased or received from us. If one of our representatives continued after you clearly said you were not interested, we sincerely apologise. Your answer should have been respected immediately, and we will address that internally.

However, it is important to clarify for anyone reading this that this review does not reflect the quality or results of Van Media’s services, as we can find no evidence that you have ever been a client. A sales call you found frustrating should not be presented as an assessment of services you have never used.

If we have overlooked a genuine client record, please provide your company and contact details privately so we can investigate. Otherwise, we respectfully ask that you amend or remove the review so that it accurately reflects the nature of the interaction.

Svar från Vanmedia

18 aug. 2026

Thank you for updating the review. We want to clarify the situation fully so anyone reading this understands exactly what happened.

This client initially believed that **Van Media had attempted to charge £375 from their card** and understandably believed they had been scammed.

After we became aware of the situation, Nick from the **official Van Media team** contacted the client directly and explained what had happened.

The important point is this:

**The attempted £375 charge was not processed, initiated, or authorized by the current Van Media organization.**

This client had not been working or communicating with the official Van Media team since approximately **April 2026**.

After that period, the client was contacted and continued communicating with people they believed were still connected to Van Media. Based on the information we have since gathered, those individuals were operating separately from the current Van Media organization.

Jamie was previously associated with Van Media, but her relationship with the company ended in April 2026. Any communications, services, payment requests, or business activity involving her after that point were **not being carried out on behalf of the current Van Media team**.

The client was subsequently introduced to or communicated with other individuals and businesses operating under names including **VanMan Media** and later **Blueberry Movers**.

To make this completely clear:

**Van Media was never rebranded into VanMan Media or Blueberry Movers.**

**Blueberry Movers is not Van Media.**

**Nick, Van Media's current ownership, management, and team are not affiliated with Blueberry Movers or VanMan Media.**

The client appears to have been led to believe that they were still dealing with Van Media or people connected to Van Media after April, when in reality they were dealing with a separate operation.

We have also received reports from other former clients regarding attempted or completed transactions appearing under the **VAN MEDIA** name that were not processed through our legitimate Van Media payment systems.

We are actively investigating these transactions and cooperating with affected clients, banks, and payment providers.

Once Nick became aware of this client's situation, he contacted them directly, clarified the circumstances, assisted them with the matter, and made clear that the attempted charge did **not** originate from the current Van Media organization.

We completely understand why the client originally believed Van Media was responsible based on what appeared on their bank statement. However, after speaking directly with the official Van Media team, the situation became clear.

For anyone reading this review:

**Van Media has remained Van Media. We have not rebranded into Blueberry Movers or VanMan Media, and the attempted transaction described in this review was not made or authorized by our current company, ownership, or management.**

Svar från Vanmedia

16 aug. 2026

Hi Liz,

We’re sorry to hear how negatively you look back on your experience with Van Media. We reviewed the history of your account and want to address your concerns directly.

Regarding the introductory call, our process at the time was designed around having all decision-makers present and reaching a clear yes-or-no decision during that meeting rather than scheduling multiple follow-up calls. That was the intention.

However, if you asked for additional time to think and felt you were not given that option, we understand why the experience felt pressuring. Regardless of intent, that is not how we want a prospective client to feel.

Regarding the advertising itself, the placeholders you mentioned were real, and there is no justification for unfinished text such as “[client name]” or “[company name]” appearing in a live advertisement.

That was our mistake.

Although this happened in one creative among a larger batch of ads being tested, that does not excuse it. You were paying Van Media to professionally represent your company, and that advertisement did not meet the standard it should have.

There is also important context about what happened within Van Media after your account was managed.

At that time, Van Media operated under a two-owner structure. Nick managed one side of the company, while the former co-owner was responsible for much of the backend operation, including the team handling campaign delivery and client fulfillment.

The issues you are describing were part of broader concerns with that operational structure. Problems involving quality control, backend delivery, client handling, and decisions such as the way situations like yours were handled ultimately contributed to a significant ownership and management change.

Nick bought out the former partner and became the sole owner of Van Media.

The former partner and the backend structure operating under him separated from Van Media, and that side of the company was rebuilt under new management and a different team.

We mention this not as an excuse, but because we do not want to pretend that nothing materially changed after situations like yours. The people and management structure responsible for much of that backend operation are no longer running Van Media.

At the same time, your ads were delivered under the Van Media name, so the responsibility ultimately remains ours.

Regarding the refund, our guarantee required the campaign to run for the agreed period so performance could be evaluated. Because the ads were stopped after roughly a week to a week and a half, the refund was declined at the time on the basis that the full guarantee period had not been completed.

That explains the reasoning, but looking back, we also understand the problem with applying that policy rigidly in your situation. If a client believes the advertising itself is improperly representing their company, simply telling them they must continue running it to qualify for the guarantee does not properly address the concern.

We believe that situation should have been handled better.

You also mentioned sending a follow-up email and receiving no response. If that communication went unanswered, that was another failure on our side, and we apologize.

We cannot change the experience you had, and we are not going to claim the issues you described did not happen.

They did.

What we can clarify is that Van Media today is not operating under the same ownership, management, or backend structure that existed when your account was handled. Nick bought out the former co-owner specifically following serious disagreements and concerns over how that side of the company was being managed, including issues consistent with the ones you raised.

That does not erase your experience, but it is important context for anyone comparing the Van Media of that period with the company operating today.

We sincerely apologize for where we failed to meet the standard you expected from us.

— Van Media