Ordered a next day delivery backpack. Received order details, but no backpack. Six days later, no response to Emails or a phone call to a number provided by Klarna. I will update as necessary but c... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
At the recent ABR festival, I unfortunately had an accident with my Hilleberg Allak 2 tent resulting in a burnt footprint and an almost impossible to locate door strap. When I realised Valley & Peak... Se mer
First time ordering from Valley and Peak for a few accessories. Items were dispatched and arrived within 48 hours to Northern Ireland. Even received a small gift too which was unexpected but a fabul... Se mer
Great customer experience. Had an issue with UPS delivery and the Valley and Peak team sorted it swiftly - sent a new item out and reassured/updated me along the way. I had never ordered from this com... Se mer
Företagsinformation
Informationen kommer från olika externa källor
At Valley and Peak, We Manufacture and Supply Ultralight Outdoor Gear. Brands include Sierra Designs, CNOC Outdoors, Cascade Wild, Kelty, Easton Tent Pegs, Lawson Equipment, and TentMeals. We Manufacture in the UK, Backpacking Quilts, Ultralight Bivys,...
Kontaktuppgifter
Storbritannien
- support@valleyandpeak.co.uk
- valleyandpeak.co.uk
3,4
Medel
932 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 12 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
One of the best.
One of the best online shopping experiences I've had for a long time. Everything is very slick. Prices are competitive. Shipping is quick. Packaging is perfect. I'd like V&P to take over the world of online selling, so long as they don't change any part of how they operate ;-). Keep it up!
25 maj 2024
Great Products and Exemplary Service
Valley and Peak are the perfect example of how great customer service keeps customers coming back time and again. I've made a few purchases now and everything has arrived super fast, using reliable couriers, and in eco-friendly packaging. I have had a couple of queries regarding returns/exchanges and Jim has been quick to respond and is always extremely helpful. V&P also stocks a lot of the gear that's harder to come by from UK retailers, and has a vast range of products for a range of outdoor activities.
6 stars (one extra for the complimentary Skittles received in each order)
31 maj 2024
Omdöme utan inbjudan
Couldn't ask for more.
Eco-friendly packaging, speedy delivery in UK. Couldn't ask for more.
(I bought a Kula Cloth from their website)
23 maj 2024
Omdöme utan inbjudan
Great comms and customer service
Great comms from Jim
He went above and beyond in dealing with my purchase and follow up when 2 pegs were missing.
1st class and will be using VaP as first port of call for future purchases
25 april 2024
Great service
Great service, response time to question and overall product offering. Its great to see a service that brings digtal offering with a personal service feel - Briliant!!
25 april 2024
Super-swift turnaround
Super-swift turnaround. Great, sustainable packaging. Can't give anything other than 5 *****
25 april 2024
First class service
I ordered the wrong tent getting a refund was made super easy
ordered the right tent, the nortent vern 2
delivered in 24hrs what more could you ask? will be buying again soon
24 april 2024
A very speedy delivery and excellent…
A very speedy delivery and excellent customer service. Highly recommended
25 mars 2024
Valley and peak my number 1 shop.
Love keep coming back to valley and peak.
Great wide range of essential gear to choose from. It's my number 1 go to store.
Great communications, and. Very fast delivery times .
25 mars 2024
everything was fine
25 mars 2024
Now this is 5* customer service!
Excellent customer service. They sorted out a problem with a purchase I had made and they did it quickly and with no fuss. Will definitely use you again. Thank you!
20 mars 2024
Omdöme utan inbjudan
Excellent
One of the best customer services I've experienced. Had trouble with royal mail as they lost my item, emailed Valley and Peak about it and they sent out a replacement the same day, highly recommend and will definitely be shopping here again.
4 mars 2024
Omdöme utan inbjudan
Been looking for this product for a…
Been looking for this product for a while.After showing out of stock from a couple of other companies,Valley had it.Very happy,quick delivery.Thumbs up from me.Delighted.
23 februari 2024
Super quick delivery AND free skittles
Super quick delivery AND free skittles. Madeup with the product and how quickly it arrived. Thanks!!
23 februari 2024
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