PANGAIA Omdömen 1 124

Bought a jacket and send it back cause I didn’t like the fit. After more than one month without any news I wrote to the customer support. Reply “we are sorry, we can see you send your article back and will emit the refund right away, it will be shown on your payments method in 5-10 days”.
One month after still no refund - luckily I paid through PayPal and I was able to get my money back opening a ticket.

My order was reported as damaged by the shipping carrier 20 days ago and has not been delivered. Despite this, I have not received a refund or any resolution. Only excuses.

Ho fatto un ordine per provare i prodotti esclusivi di una azienda intelligente e consapevole . Ho ricevuto prodotti o troppo piccoli o troppo grandi . Ho dovuto renderli ben due volte .
Ora che richiedo il rimborso sull’originale metodo di pagamento, il servizio clienti mi risponde che non é possibile avendo io dato loro la possibilità di farmi provare diversi prodotti tramite GIFT CARD e rimanendone totalmente insoddisfatto . Materiali top, ma tutto il resto un disastro . Dal servizio clienti che non riesce a offrire un servizio alle esigenze del cliente; alla comunicazione dei prodotti completamente non conforme alla realtà delle taglie e delle specifiche in termini di Stagionalità dei prodotti stessi . Se compri un pantalone per l’inverno e te ne arriva uno per la mezza stagione qualcosa va cambiato di sicuro in termini di CONSAPEVOLEZZA del messaggio che si trasmette al cliente tramite il prodotto, le sue specifiche E l’assistenza al cliente durante TUTTO IL PROCESSO . Concludendo, lascio libera interpretazione delle prime due parole che ho usato per descrivere questa azienda, i suoi servizi e le sue politiche : Intelligente e Consapevole .
Personalmente non le metterei in un contesto dove PANGAIA possa apparire a meno che per Intelligenza si possa intendere FURBIZIA nei confronti del cliente che spende i soldi per i tuoi servizi e per CONSAPEVOLEZZA si possa intendere MANCANZA DI ESSA .

Sold me a “matching tracksuit set” for £300 that turned up completely different colours, then refused to refund.

I just love the concept of Pangaia, their attitude and service, all 5 out of 5. Special thanks for sport line, I truly think they are beyond and above all brands, who still use plastic as sport material, while Pangaia invents (and I can imagine how hard it is to invent a new material) and releases new texhnologies. Huge thank you to you

I love everything about Pangaia, their ethical stance, commitment to high quality clothing, the comfort of their hoodies and leggings. I feel very proud to wear this brand

I love special prices! Always buy something with new colors

But there is one downside. I don't want to buy new models and forms because the company has a very weird return policy. Unless you track the package yourself and wait two weeks, write this to a support- you won't get your money back.

My express order hasn’t been shipped 10 days after I placed it. The DHL tracking shows it was never sent. Alex from customer service has been telling me they are checking with the currier and the warehouse for 4 days now, unable to provide any further update.

Surely in 4 days you are able to hear back from your own warehouse or the currier. Nothing has been sent and they keep stalling while absolutely refusing to cancel an order that they never sent or even connect me to a manager that may be more helpful.

They only marked the order as shipped after I contacted them and the tracking number quite literally shows the order was never picked up. So I am not sure what I’m waiting for..

I am not even surprised this is the quality of their service after visiting their Carnaby store - 3 people at the till, chatting to each other, barely acknowledging there is a customer. No wonder the store was empty.

The company has a very priority attitude towards each customer. My delivery was delayed not through their fault, but by the courier company in Bulgaria. So the return period for one of my items expired. I wrote to them and they understood my situation very quickly. They allowed a return and were very responsive during all our communication. I will continue to be their customer. Great support by Alex.
And their materials are of exceptional quality.

Easily the worst clothing online shop I have experienced in that price category.

I wasn’t sure if I shopped at temu or alibaba or an actual premium company.

The package was fully ripped apart and obviously packaged/used multiple times.

The clothes themselves were completely dirty and the packaging of them fell apart aswell.

Overall terrible experience and I will never order from that company again.

Their „peppermint“ oil was nowhere to be found. The clothes stank and were dirty as hell.

I had a great experience with this company. The response time was excellent, and every interaction with their customer service team was prompt, courteous, and completely professional. They made the entire process smooth and stress free. Based on the level of service I received, I would highly recommend buying from them.

I shop at Pangaia regularly and I’m always satisfied. *****I shop here often and recently I even wrote a positive review, BUT I must have jinxed it. My last purchase was a DISASTER. I ordered matching tracksuits for myself and my daughter. The adult set arrived complete, but for the children’s set I only received the sweatpants. No message from Pangaia, nothing. So I emailed them asking why they only sent the sweatpants. The response I got was an automated message about a refund for the sweatshirt. I wrote back saying I don’t want a refund, I want them to send me the sweatshirt, and I’m not going to pay shipping again for their mistake. In their reply, they started claiming the sweatshirt was out of stock. I should point out that it was in stock, it could still be purchased again, and even now (almost a month after the order) it is still available.

So I decided to return the entire order. I refused to pay return shipping because no one informed me in advance that they wouldn’t send the full order, so it wasn’t my fault. After several emails, I forced the support staff to issue me a return label. I properly returned the package. Now it’s been 11 days since they received the returned shipment. I still haven’t received my money back. I emailed them AGAIN and got another automatic refund notification—the same one that should have been sent 11 days ago.

I AM EXTREMELY DISAPPOINTED WITH WHAT HAS HAPPENED TO PANGAIA. I USED TO LOVE SHOPPING HERE AND EVERYTHING MADE SENSE. NOW I AM DISGUSTED BY THEIR APPROACH AND THE WHOLE EXPERIENCE HAS BEEN A COMPLETE WASTE OF TIME. DISGUSTING.

Edit: a couple of days after my public review of the brand, they issued the refund.

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Ordered two items three months ago. Never arrived. The issue is not PanGAIA but UPS, who lost the parcel. However, despite multiple requests, Pangaia is still holding my money and refuses to issue a refund. They say they are waiting to hear back from UPS. Super disappointed with the brand.

PANGAIA handled my case in a very professional and fair way. I contacted them about a quality issue with a hoodie and pants, and even though the items were bought about a year ago and I no longer had the receipt, their customer service was kind, responsive, and solution oriented. I really appreciated the way they approached it. Great support from Alex and a very positive experience overall.

Didn’t arrive

Great customer service from Alex. Resolved my issue fairly and really good communication.

I am extremely disappointed with my experience with PANGAIA. The quality is shockingly bad — honestly, it can’t even be compared to the cheapest line from H&M.

I wore the set for the very first time - no washing, no special treatment, straight out of the packaging - and the fabric started shedding excessively. The material pills and leaves fibers everywhere. My socks, the floor, and even other surfaces were covered in lint after just a few hours of wearing it. This is not minor pilling - the clothing literally sheds and contaminates everything it touches.

This is completely unacceptable for a brand positioned as premium and sustainable. At this price point, basic durability and wearability should be guaranteed.

Unfortunately, I only tried the items after the return window had closed. Now I’m stuck with a full set of clothing that is essentially unwearable. These garments are simply not fit for purpose.

Very disappointing experience. I expected high-quality essentials - what I received feels like a defective product.

Would not recommend at any cost.

I’ve had one of the most frustrating shopping experiences of my life with Pangaia, and unfortunately, it has happened repeatedly.

Originally, I placed an order and returned most of the items. I selected a gift card refund because I planned to reorder in a different size.

Later, I placed a second order and paid partially with that gift card and partially with my credit card. This time, I explicitly selected a refund back to my original payment method (cash refund), because after all the issues I had already experienced, I didn’t want store credit anymore.

Instead, Pangaia refunded only the portion I paid via card and forced the rest into store credit again. After weeks of delays, I was told they “couldn’t refund in cash” and that this was their policy. I never agreed to this, and it felt like my money was being held hostage in the form of store credits...?

Ok, I got this card, so I need to spend it, right? So I decided to try ordering again using the store credits (because I had no choice).

My gift card was supposed to be worth €99 / $105, but when applied at checkout, it only deducted €88! On top of that, my order total was supposed to qualify for free delivery (I ordered two pieces which price was above €175 in total). Yet free shipping didn’t apply (because I used a gift card! Which is my money!) and I was still charged extra shipping fees.

So now I’ve lost:
- €12 of gift card value
- plus €7 in shipping fees
for absolutely no valid reason.

Even worse: the product quality is extremely disappointing for the price point. Jeans lost color and shrank after one wash. Fabric feels fragile and stains do not come out properly, if you have any, so you need to be extremely careful while wearing. Overall quality does not match the “premium” branding at all...

Pangaia has great marketing, but the reality is: confusing policies, inconsistent refund handling, unreliable checkout behavior, and overpriced clothing that doesn’t hold up. I genuinely regret how much money I’ve spent here.

Would not recommend.

Extremely poor customer service and product quality.

I purchased five Pangaia tracksuits, and every single one has either shrunk significantly or ripped after minimal wear. The quality is clearly substandard and faulty.

I contacted Pangaia to raise a complaint, and they confirmed in writing that they would refund all five tracksuits. I was initially pleased with this resolution and thought it reflected good customer service. However, they only provided two return labels for three of the items. I returned the items using the labels provided and followed up to ask when I would receive the remaining labels.

At that point, Pangaia informed me that they had changed their mind and would no longer honour the agreed refund. Even worse, they are now refusing to refund the three items that I have already sent back to them.

I am genuinely shocked that a large clothing brand would agree to a refund, accept returned goods, and then withdraw the resolution. I have received only generic, automated responses since raising this issue.

I also know several other people who have experienced the same problems with Pangaia tracksuits, which suggests a wider quality issue that the company is unwilling to acknowledge or take responsibility for.

Based on my experience, I would strongly advise others to avoid purchasing from this brand.