Vaillant GmbH Omdömen 180

Disgusted. My house was built in 2015 and clearly had a new boiler at that time. Just discovered parts of the Valliant Eco Plus boiler have corroded inside and the pipe has split, dripping water through the ceiling. Rang to enquire about the length of the warranty. It's 5 yrs!!! Shocking. Going to have to buy a brand new boiler. Don't buy !!!

Engineer serviced boiler this morning and left. He had disabled the thermostat of which I was unaware so all radiators overheated. No help from Vaillant when I called just told me to speak to Honeywell the thermostat makers (which I did and they were in comparison superb). Surely the engineer should check that the system is working before he leaves.

Engineer walked out without repairing our boiler because it was in a cupboard. In total we spent a week with no heating or hot water. The second engineer they sent did repair it but didn’t replace the pump even though he acknowledged the pump would fail soon. Which it did just weeks after leaving us once again without heat or hot water. Avoid them at all costs. I will never be using their fixed price repair service again.

Whatever you do, do NOT get a Vaillant boiler if you are located in Ireland. Less than 5 years old and my boiler stopped working. It took me ages to get someone to look at it then they would not carry out the required work so still not working properly. They appear to have no support structure here. It has been a nightmare from start to finish.

Guten Tag. Kundendienst-Monteur B. Kölsch zeichnet sich durch äußerste Einsatzbereitschaft und Fachkompetenz bei oftmals schleppenden Abläufen in der Zentrale und mängelbehaftetem Produkt, aus. Sauberkeit und Freundlichkeit sind für Herrn Kölsch selbstverständlich. Mit freundlichen Grüßen
Ralf Griesche

Terrible service. Like all of the other reviews. Even though we have a 9 month old baby, we have been made to wait 4 days until our boiler is fixed. How can it be a acceptable to leave a 9 month old baby with no hot water or heating at the height of winter.

Outrageous, please DO NOT go with these people. Service is appalling. Left an 83 year old lady who had just come out of hospital without heat. Why can we not give 0 stars?

4 day wait
Thought this was a great company based on Which reviews. Had a fault with a new boiler . A 4 day wait for a warranty repair , with no heating or water. Live with 2 elderly parents 70+ they were told this and unable to prioritise

Service is appalling.

Mit dem Service durch den Techniker vor Ort sind wir wie schon die ganzen Jahre sehr zufrieden, fast immer der gleiche Mensch, da hat sich schon ein gutes Vertrauensverhältnis aufgebaut. Er bekommt Zugang zur Anlage und meldet sich kurz ab wenn alles erledigt ist. Besser kann’s nicht laufen. Aber die Termin Vergabe der Zentrale in Remscheid bedarf doch starker Verbesserung. Ich kann ja die momentane Situation während Corona verstehen, doch einen bereits zugesagten Termin streichen obwohl die Anlage da schon abgeschaltet hatte verstehen wir nicht, und das war nicht das erstmal. Auf eine Mail ans Beschwerde Management von Vaillant haben wir außer einer Ticketnummer auch nach 4 Wochen noch nichts gehört.
Jörg und Kerstin Bieler

Our boiler (eco pro 28) is under warranty, installed brand new less than 5 years ago. There have been major issues with it on at least 4 previous occasions. Yesterday, we had the F75 error for the third time since we had this boiler. We are now being told the earliest that they can come to ‘fix’ this continuous fault is Wednesday, which means 4 whole days without heating or hot water in a house with a ten month old baby, who already has a cold from a night of sleeping in a freezing house. Never buy a Vaillant boiler again! Poor service and even poorer product quality.

Was a little worried about how this would go after reading so many poor reviews lately.

The only thing that did go wrong was that I was told to expect an afternoon visit and the engineer came at 9:30am.

Fortunately, my daughter was home to let him in until I got there. If she hadn't been in I suppose my review may be quite different.

However, Neil was a very nice polite chap, did a good thorough job even though he couldn't see the exact problem due to it being intermittent. He changed a few parts and gave it a good check over and now hopefully we have a 100% functioning boiler.

This was all done within 48 hours of me reporting the fault. One thing that may be different to some people's experience, is that the guy who normally services my boiler reported the fault rather than me doing it myself.

One word to sums up the call out service..."Pathetic"

My brand new Vaillant boiler developed a fault. Three days after my complaint a prearranged warranty call took place. Service engineer number 136 arrived mid-morning. He simply swapped out a large section of the boiler and effectively repaired everything in about 20 minutes. He was helpful, tidy and polite. He wore a mask throughout his visit. The repair worked. It is difficult to see how he could have been any more useful or more cheerful or reassuring. I am annoyed that the boiler did not work perfectly straight out of the box but I can hardly complain about this service.

Wish I could have given zero stars.
Booked our first Service in late summer 2020. First Date we were given was late Jan 2021.
Vailant cancelled the day before.
No easy option for re booking.
When we finally got through to an agent, we were given another date, end of Feb.
You guessed it, they cancelled just now.
Maybe COVID is playing havoc with their service, but it's such an easy excuse.
Least I would expect is priority booking following a cancellation.
And of course we had to pay up front.
Nice Business Model if you can get away with it. Which unfortunately they do.

Would give 0 stars if I could. Booked a service back in December. When booking we were shocked to find we would have to wait till the end of Feb for our service but given Covid we accepted and booked. Now with 1 week to go till we finally get our service we get a txt to say they need to cancel due to Covid!!!! Our boiler is playing up so next weeks service was a priority. On calling them to find out what is going on they advised they can send a refund or look to book us back in for April!!!! This is an absolute joke and we are fumming.

Sehr gute und kompetente Beratung und Aufnahme der Fehlermeldung. Am 17.02. Fehler gemeldet - am 18.02. Gerät instand gesetzt. Sowohl Frau Frösch als auch Herr Birkmann waren ausgesprochen freundlich und zuvorkommend.

It took 10 days to fix a job that took 10 minutes!

Boiler broke after only 5 years! All engineers said the manufacturer is best place to sort out due to speed of ordering parts.

The 10 day no heating or hot water fiasco started from there. Pick a different manufacturer so as not to be left stranded in -7°C temperatures!

Awful company. Probably spent the best part of 4 hours on the phone as well.

AVOID AVOID AVOID!

We had a valiant engineer today what a rude person,he started on about the covid as soon as he came to the door,telling me to get further back he didn’t feel safe,I was no where near him,certainly not within 2 metres,and then after a while he was quite clearly at his van and I went to go out of the kitchen back door and he walked back round to the door,I immediately stood right back,no not good enough for him he was telling me go right out the room,by now I was actually standing at my lounge door about 10 metres away,and he was still waffling on about not feeling safe and if he didn’t feel safe he was going to leave,in the end I went and stood in my bedroom with the door shut and I was unable to get to my mobile phone in the lounge which I needed,when he left I told him out of the window he was quite obviously in the wrong job,then he had the damn cheek to sit in his van on my property for a good twenty minutes,if this is typical of valiant engineers then I’m regretting buying a boiler from them.!!!!!

Es läuft vieles schief und keiner der Verantwortliche ist dafür zuständig oder erreichbar.

I had a boiler installed just before Christmas. After a week we notice a noise coming from the boiler that we had not experienced with our previous Vaillant boiler. I got the installers back in who said that it was a fault with the boiler itself and we needed to get out a Vaillant engineer.

The Vaillant engineer came fairly quickly. He confirmed that it was the heat exchanger AND that it should not sound like that on a new boiler. He took some water samples and said that those needed to be checked but that the heat exchanger would be replaced under warranty.

After chasing Vaillant they gave me the water report which said that the system needed to be flushed. It had been prior to installation. Incidentally the water samples are sent for analysis to the company that provides products to fix the problem.

I asked Customer Services how it was that the boiler could be affected by water after a single week and that clearly the boiler was faulty in the first instance. Eventually they agreed this but said that the water issue needed to be addressed as it would affect the future health of the boiler. Fair enough. I then asked them if they could e-mail me to say that this had been an installation issue and that the flush had not worked so that I could take this up with the installers. It took me a number of calls to get them to do this and even then the e-mail was not clear.

The installers came around the next day and checked the water and added inhibitor which should fix the problem. I now await the replacement heat exchanger.

Reading the other reviews and my own experience seems to indicate that Vaillant have a number of tactics to avoid their obligations under warrantees. That is the feeling that I am getting.

To be fair to Vaillant, the staff that I spoke to were professional and polite. However they did not really have the skills or internal resources to resolve issues or ‘explain’ options.

I notice that Vaillant have launched a TV campaign to get more customers. Reviews like the majority on trust pilot are not going to help.

I notice that Vaillant do not reply to the comments made by customers.

It seems to me that better communication would help massively. No one expects a company to get it right all of the time - problems occur. Don’t make it worse with poor communication. Don’t leave your customer service staff without the resources to help us.