Vaaroom Ltd Omdömen 

Amazing company - can't believe how much fun we had in the VW for 3 days. Both the booking team and the depot team were great - very helpful. Price point was spot on - have already recommended to everyone we know!

very good customer service
decent prices
good campers

recommended :)

Just returned the Campervan this morning after a long weekend. From booking the campervan to collecting it and returning it, the customer service was brilliant. Very friendly and helpful on the phone, email and in person. I didn’t catch the guys name at the depot but he went over everything before I drove it away and answered any questions I had. Also, Sharon and Amy were so friendly and helpful.
The campervan was clean and easy to use.
Would definitely recommend Vaaroom and we are booking again for a trip in a couple of months
Geoff

**Title: Horrible Customer Service and Dishonest Practices**

I recently rented a brand new motorhome from Vaaroom and had an incredibly disappointing experience. It's important to note that this review is not about the money but rather about the awful customer service and questionable intentions of this company.

Upon picking up the vehicle, we noticed a few light scratches on the left mirror and pointed them out. The employee assured us that minor wear and tear like this wouldn't be an issue unless it was significant damage. We signed the paperwork, had a good trip, and returned the motorhome in excellent condition, with only some very light scratches on the plastic window, which we again pointed out.

The same employee assured us these minor scratches were inconsequential due to the narrow, branch-lined roads near their rental facility. However, when we returned home, we were met with silence. Despite being told we were first in line when calling, my calls were ignored. An email sent on May 9th went unanswered, and a subsequent call on May 15th promised a response by May 17th, which never came. Finally, on May 20th, I reached them again, only to be informed they decided to withhold our deposit.

It's clear that Vaaroom is a company that makes money by holding onto people's deposits and creating excuses not to return them. Even with full insurance, we had to pay for normal wear and tear, which speaks volumes about their poor customer service and management. Despite cleaning and maintaining the vehicle meticulously, we were left feeling cheated.

I strongly advise against renting from Vaaroom. Their dishonest practices and terrible customer service will leave you frustrated and out of pocket. Save yourself the trouble and choose a more reputable rental company.

I’ve just booked a motorhome for the first time and cannot recommend this company enough! Sharon was so helpful, answering all my questions and explaining everything thoroughly. Can’t wait for our trip!

We recently hired a motorhome from Vaaroom. Excellent!! The motorhome was great to drive. Lots of room, spotlessly clean, and despite clocking well over a 1000 miles economical on fuel. The support we received from the company was second to none . We were guided through a couple of issues we experienced early on. We were even contacted to ensure everything was resolved the following day. Can’t fault the vehicle or the care ! Thank you . We would highly recommend this company without any hesitation.

This is my second time dealing with Vaaroom for motorhome hire. Both times they have been great and Sharon in customer services is always especially helpful with all the questions I have and helping me choose the best option. I would definitely hire from them again in future.

Cannot express how easy this purchase was Nikki was so helpful and professional would definitely use them again if opertunity arise thanks again

Spoke with a lovely lady called Sharon who was incredibly helpful with the booking. Haven’t been away in the van yet so will let you know on my return.

This was our first ever time renting one of these amazing motorhome loved every second of it so comfortable and relaxed defo doing it again we experienced so much more than ever before seen beautiful coastal round St ives
Sharon at the office was amazing she done so much as we were first time users thank you so much Sharon

We had a fantastic experience hiring from Vaaroom. The 6 berth Motorhome was excellent, great layout & in excellent condition.
Would highly recommended.

I had a long-standing reservation for a motorhome hire. Vaaroom phoned me to say that the depot was going to have to close unexpectedly - which is unfortunate and annoying, but could not be helped. They offered some compensation and an equivalent booking from another site, which would have involved me driving 3 hours across the country (and back again). But that was only the start...

It was only when I started investigating a possible adjustment to the dates that they revealed that the vehicle that I had booked was not going to be available at all, from any depot. If I hadn't questioned a possible date-change, they wouldn't have told me about the lack of vehicle. They tried to offer me a different motorhome, but it was completely inappropriate.

I am more annoyed by the fact that Vaaroom didn't let me know about the vehicle being unavailable, after having it booked with them for several months. Presumably I would have driven halfway across the country only to find that Vaaroom didn't have the vehicle I had booked (and paid a deposit for).

On the times when I have successfully hired a motorhome from Vaaroom, they were fine (other than the irritation of having to pay extra for absolutely everything, like wedges, outdoor seats, toilet chemicals, car parking). But following this recent contretemps, I don't think anyone should trust Vaaroom again.

Arranged rental of a motorhome for a weekend this summer. Sharon was extremely helpful and accommodating. She did everything she could to ensure that we got exactly what we needed for the dates we wanted. Highly recommend.

Purchased a 6-berth motor home from the Vaaroom rental fleet. From the start it was evident that the vehicle has been meticulously cleaned and serviced throughout its rental history. The buying process took a few weeks over the Christmas period and Niki was always available for any questions or queries from this first time buyer. Niki was instrumental in making the purchase as seamless as possible and I can’t thank him enough. On the day of collection he spent a considerable amount of time with me explaining how everything worked and making sure I was comfortable with the operation of the motorhome. Our experience has been fantastic and the customer service has been outstanding throughout. Will definitely recommend to friends interested in renting a motorhome or camper in the future.

Our motorhome hire experience unfortunately fell short of expectations due to several maintenance issues. The shower/toilet area lacked functioning lights, making it inconvenient and uncomfortable to use, especially during nighttime. Additionally, one of the gas stoves wasn't working properly, hampering our ability to cook meals efficiently. To add to the discomfort, the central heating system was also dysfunctional, causing significant inconvenience during our trip.

What compounded the frustration was the company's response to our concerns. Despite highlighting these significant faults, the company displayed an unwillingness to address or compensate for these issues. The lack of empathy and the dismissive attitude towards our genuine grievances left us feeling unheard and disregarded.

These issues collectively disrupted our journey and affected our overall experience. We hoped for a smooth and comfortable adventure, but these maintenance issues, coupled with the company's unsatisfactory response, created unnecessary hurdles, impacting the enjoyment of our trip. We strongly encourage the service to not only address their maintenance standards but also to prioritise compassionate and considerate customer service, ensuring future customers do not face a similar disappointment.

The bellow reply from the company is actually not true!!!

Dear Lee, You are more than welcome to read all the correspondence I had with you CS.
1st. we didn't extend the hire... look at the time we returned the car.
2nd. When we arrived to the depot the person who saw us in, confirmed all the faults I have described. I have my wife and children that witnessed that, however you still argue that we all lie.
To me this is the opposite of a great company, and this is my family and my personal experience, which is what I gave the rating about.
I wish you all the best and hope you will treat future customers better.

Thanks Lee, Just ask the person who received the vehicle back from us, I am happy to participate on a call with him and confirm all the details.
You have my mobile number and private email on your records and you are more than welcome to reach out.

A shoutout to Amy for helping us through the initial booking process! During the day of collection, Niki was very approachable and also very knowledgeable in what he does - making sure you are as comfortable as possible driving a campervan! Great company with great value for money considering you are getting a campervan that’s not old at all! Would highly recommend.

Purchased an ex rental vehicle. From start to finish the service was exceptional Niki was very knowledgeable and nothing was too much trouble for him even gave us a lift from Cambridge to Romford to collect the van. The van itself was in really good condition clean and well maintained. Niki gave us plenty of background history of the van and supplied all service history and manuals. Couldn’t fault the service and aftercarein any way.

Hired a 2 berth camper for a music festival in 2023 and have now rebooked for 2024. Great customer service and very knowledgeable. Sharon's great when booking and very helpful. I like it when things are clear and simple. Amy was great on the handover on pickup and delivery, took the time to make sure we were aware of all the features on the camper.
We had the Chausson Flash 2 berth which well maintained and in great condition. Very easy to drive and clutch wasn't too heavy in the 3 hour tailback we got stuck in.
Looking forward to our trip next year!

AMAZING is not a good enough word for this company. We drove from Cheshire to Bath to view a ex rental that Niki was selling and the lad that meet us was very polite and showed us around a few of the vans he had for sale. The one my wife choose had to be one that wasn't ready to be sold but there was no way I was doing another round trip 😅. I was told take the van and any issue let them know. The van was clean and well looked after and drove perfectly after using the van the heater stopped working I took it in got it fixed I contacted them and they settled the bill there and then . If you want to buy or rent a van then this company and Niki are the people to see . P.s I will see you when I want a upgrade and keep up the.good work

Excellent service! My family is more than satisfied with this vacation and the opportunity to enjoy VAAROOM motorhome.