Excellent service from Romford depot and head office. Clean, reliable vehicles. Have hired twice now ( VW campervan ) . On trip was to Scotland, and my most recent was the Cotswolds. No issues at all.... Se mer
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Det här tycker kunderna
We just came back from 5 nights in our VW campervan which we named Goldie Horn as she was bright gold in colour. Had a fab time! All clean and worked well. Great little van. The water tap didn’t work... Se mer
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We had an excellent time going round Scotland. The motorhome depot was very friendly, Marie and Al gave us enough information and we're always on hand. The van cooker hob didn't stay on but we stil... Se mer
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I booked a 7 day motor home with Sharon Charter at Vaaroom Ltd, and have to say the service I received from her and the company was absolutely fantastic. This was the first time I'd even considered... Se mer
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Företagsinformation
Skrivet av företaget
The UK's No. 1 Motorhome Hire Company
Kontaktuppgifter
857 London Road, RM20 3AT, Thurrock, Storbritannien
- 03304035164
- admin@vaaroom.com
- vaaroom.com
4,7
Utmärkt
574 omdömen
Ingen aktuell inbjudningshistorik
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Great hire company!
We just came back from 5 nights in our VW campervan which we named Goldie Horn as she was bright gold in colour. Had a fab time! All clean and worked well. Great little van. The water tap didn’t work but was told this is an issue with the VW vans as the plug can come out while driving. As no one is on hand to answer on a weekend I would make a suggestion to put the fix on your website or a little card or sticker in the water storage cupboard so people can see it and fix it themselves. We got used to not having water over the weekend and stayed in campsites so wasn’t a major deal, just a little annoying. Apart from that, great service from booking to collection and drop off. I highly recommend booking with this company, it’s a fab service and we will definitely hire from here again.
11 juli 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much, Jay. We love the name “Goldie Horn” — brilliant.
Really appreciate your feedback, especially about the water tap. That’s a great suggestion and we’ll look at adding a simple guide so it’s easier to fix on the go.
We’re glad you still had a fab trip and hope to see you again soon.
Vaaroom & Nomad Team
Just Come Back From A Week In Cornwall
Just Come Back From A Week In Cornwall. Had The Best Time. The Motor Home Was Perfect. It Was Clean Everything Worked. I Messaged Them On the Sunday To Extend Our Hire By Another Day, The Staff Came Back To Me Within The Hour, It Was All Sorted For Me With No Problems. Will Definitely Be Hiring Again From You Guys. Many Thanks Lee And Alex
14 juli 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Lee and Alex,
A big thank you from all of us at Nomad — Sharon, Raivis, Sandija, and Niki. We’re so pleased to hear you had the best time in Cornwall and that the motorhome was perfect for your trip.
It’s great to know everything was clean, working well, and that we could help extend your hire so quickly and easily. We really appreciate your kind words, and we look forward to welcoming you back again soon.
Warm wishes,
The Nomad Team
Excellent service from Romford depot…
Excellent service from Romford depot and head office. Clean, reliable vehicles. Have hired twice now ( VW campervan ) . On trip was to Scotland, and my most recent was the Cotswolds. No issues at all. Good value for money. No automatics available to hire .
3 juli 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much, Julius, for your kind words and for choosing us again. Feedback like yours genuinely means a lot to our team, and we are delighted to hear you enjoyed both your Scotland and Cotswolds trips.
We appreciate your note regarding automatic vehicles. While automatics are currently less common in this industry, it is something we are actively considering as we look at future additions to our fleet.
We hope to welcome you back for another adventure soon.
Niki Nomad
I booked a 7 day motor home with Sharon…
I booked a 7 day motor home with Sharon Charter at Vaaroom Ltd, and have to say the service I received from her and the company was absolutely fantastic. This was the first time I'd even considered a motor home break, but wish I'd done it before! Sharon talked me through the the whole process, offered advice on everything from Pick up on day 1 through to the return of the vehicle. I would have no hesitation in recommending Vaaroom to anyone thinking of planning a trip and will certainly be contacting her again in the future.
Thanks to everyone at Varoom.
25 juni 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for your wonderful review, Mark.
We are delighted to hear that your first motorhome experience was such a positive one and that Sharon was able to guide you through the process with confidence and ease. We take great pride in making first-time hires as smooth and enjoyable as possible, so it is fantastic to know that this came across in your experience.
Your kind words and recommendation mean a great deal to the whole team. We will be sure to pass your feedback on to Sharon.
We look forward to welcoming you back for your next adventure.
Warm regards,
The Nomad & Vaaroom Team
Another great few days away in a…
Another great few days away in a Vaaroom van!
Great customer service from start to finish, easy booking with Sharon and easy collection and return with the guys on site.
18 juni 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Samantha, thank you so much for your lovely message. We’re thrilled to hear you had another great few days away in a Vaaroom van and that the booking, collection, and return process was all easy for you. I’ll be sure to pass your kind words on to Sharon and the guys on site. We really appreciate your support and hope to welcome you again soon!
We had the best adventure in our little…
We had the best adventure in our little campervan! The customer service was amazing- right from the moment of booking. We will be booking again soon!
26 maj 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Katie,
Thank you so much for your lovely feedback—it really means a lot to us! We’re so happy to hear you had such a great adventure and that everything went smoothly from the start.
We’d absolutely love to welcome you back again soon for your next trip!
Warm regards,
Niki & the Vaaroom Team
Very Clean and tidy motorhomes
Very Clean and tidy motorhomes, and most importantly, very helpful and flexible Team, I already used their services twice and I would go back again.
29 maj 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for your lovely review. We’re delighted to hear you found our motorhomes very clean and tidy, and that our team was helpful and flexible throughout. It means a lot that you’ve used our services twice already, and we truly appreciate your continued trust. We look forward to welcoming you back again soon.
Your Friends Vaaroom
Terrible experience and high risk safety concerns
Unfortunately, approximately one hour after collecting the motorhome, we experienced an engine fault which caused a significant loss of power. The vehicle became unsafe to drive and was only capable of travelling at around 35mph on the motorway, forcing us to pull into motorway services.
We immediately contacted RAC for assistance and were repeatedly advised throughout the night that help was on its way. However, despite waiting stranded for many hours until approximately 3:00am, nobody attended. We were left in extremely difficult conditions with a child and a dog, in unbearable heat, and had to keep the engine running for air conditioning to make conditions manageable.
After waiting all night without assistance, exhausted and concerned for safety, we made the decision to drive the vehicle home.
As a result of this situation, we have lost two days of our holiday. We are exhausted, distressed and extremely disappointed. We have also paid for holiday activities which we are now unable to attend, and these costs will not be reimbursed.
Following receipt of the RAC report, we became aware that this engine issue has been recorded on three previous occasions within the last month. Also the two front tyres were bald and therefore not road legal. This raises serious concerns regarding whether this vehicle was suitable and safe to be hired out.
We were then expected to wait until the vehicle was fully recovered from our home, further delaying our plans. This whole experience was very distressing and totally unacceptable.
Edit to add: WhatsApp messages were replied to after 9am in working hours the next day, not outside of working hours as suggested.
The RAC report clearly states the same issue as last time and for the 3rd time. Also that osf tyre below 1.6mm with photos and nsf on 1.6mm with photos.
Yes a van was offered for replacement, but only after we asked. Which was too small, and my husband was very concerned due to our experience to even try to make things work.
Yes a refund was made, 6days later. We in the meantime had to cover additional costs to continue our holiday in another vehicle, pay for hotel stays and loose out on 2 days of holiday and lost money on planned activities. No attempt at any compensation was offered. Just a sorry the RAC failed you and we’ve never experienced this before.
22 maj 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Dear Sarah and Kevin
Thank you for your review, and I want to sincerely apologise again for the experience you had. We completely understand how stressful and upsetting this situation must have been for you and your family.
We would like to clarify a few points and also explain what happened from our side.
All of our hires include one of the most comprehensive RAC commercial breakdown packages available, specifically to ensure our customers are supported in situations like this. Unfortunately, in your case, RAC did not meet the expected standard of service. Based on our investigation, it appears a third-party recovery contractor was used who was not properly equipped for a vehicle of this size, which led to delays and incorrect handling. This is something we have formally escalated with RAC, as this level of response is not acceptable.
We did respond to your messages outside of working hours via WhatsApp and offered the only replacement vehicle we had available at the time, which was our Nomad Grand campervan. As this vehicle is very popular, it is rarely available, and unfortunately it was the only option we had on site that day. We understand it may not have been suitable for your plans, but we did try to provide an alternative solution as quickly as possible.
Regarding the vehicle condition, the motorhome had been at a Fiat dealership shortly before your hire for a known airflow sensor issue. The required parts were replaced, and the vehicle was tested and cleared for use. The comments suggesting repeated unresolved faults are therefore not accurate.
In terms of the tyres, we take safety extremely seriously. The tyres were inspected and, while worn, were still within the legal limit (approximately 1.7mm in the centre and over 3mm on the sides). That said, we have since replaced both tyres as part of our routine maintenance.
Despite the circumstances being largely outside of our direct control, we fully accepted responsibility for your experience. A full refund was issued immediately, along with our sincere apologies, as we recognise the impact this had on your trip.
In over 4 years of operating, we have not experienced a situation like this, which is why we are taking this matter very seriously and working closely with RAC to ensure it cannot happen again.
If anyone has questions or would like further reassurance about how we operate, we are always happy to speak directly and provide full transparency on our processes.
Once again, we are truly sorry for the inconvenience caused and the disruption to your holiday. We did everything we could in the circumstances to support you and resolve the situation as quickly as possible.
Kind regards,
Niki
Vaaroom Ltd
Service was perfect
Service was perfect, from booking to pick up and drop off, all very easy. Will be using them again
14 maj 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Tim, thank you for the great feedback. We’re really glad everything from booking to drop-off was smooth and easy for you. We appreciate your support and look forward to helping you again soon.
— The Nomad Team
7 day motorhome hire.
We hired our motorhome through Varoom after finding them on Google and Indie Booking, and overall the booking process was smooth, hassle-free, and very convenient. We were contacted by Sharon, our host, who was lovely, responsive, and accommodating to our needs throughout.
One area for improvement would be communication via phone. We struggled to get through using the provided numbers (0330 403 51 64 / 0204 548 6961, option 1), and it wasn’t clear if the lines were actively manned. While email responses were fairly prompt (usually within 15–20 minutes during working hours, or within the day), we would have preferred the option to speak to someone directly.
We hired “Sharon’s Cappuccino,” a Fiat 6-berth Weinsberg CaraHome 600 DKG. The driving experience was solid—manual diesel, ULEZ-compliant, and reliable across a 1,377-mile journey through the Scottish Highlands. My husband (a professional driver) noted the auto start-stop feature, which helps fuel efficiency but can feel slightly inconvenient in slow traffic.
The motorhome itself is well-equipped and practical. It comfortably sleeps up to 6, with bunk beds at the rear and a large overhead bed above the driver’s cabin (which we used and found very comfortable). Bed sheets were provided, though we brought our own bedding.
Key features we appreciated:
Effective heating system (up to 30°C), great for colder weather
Functional control panel for water pump and heating
USB charging ports while driving, plus 3-pin sockets when plugged into mains
Compact but practical bathroom with a detachable shower and cassette toilet (easy to empty and transport)
Gas-powered kitchen with 3 hobs, fridge/freezer (which stays cold while driving), and generous storage
Included essentials like fire extinguisher, first aid kit, and full kitchen utensil set
A couple of minor notes:
No chopping board included in the kitchen set
Clothes hangers not provided
We didn’t use most of the kitchen equipment as we brought our own
Overall, this was a great motorhome experience with a well-maintained and thoughtfully equipped vehicle, plus a very helpful host. With some improvement to communication when calling the provided phone numbers, the experience would be even better.
10 maj 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you for your feedback—we really appreciate you taking the time to share your experience, and we completely understand the points you’ve raised.
We’d also like to add a little context around phone communication. As you can imagine, this isn’t just something affecting us—many businesses in customer service are moving away from phone-based support because so many processes, such as card payments, document authorisations, and insurance handling, are managed securely online.
These steps need secure systems for sending documents, receiving approvals, confirming details, and processing payments through protected links, which helps keep everything accurate and traceable. For a Family run team handling around 40 guests a week, relying heavily on phone support would mean adding 5 staff members just to answer calls, rather than actually resolving queries. Unfortunately, even with our current setup and as a family-run seasonal business, we barely made any profit last season.
Our customer portal is designed to make things as smooth and straightforward as possible, so all paperwork and booking management can be completed online. That helps us respond efficiently and keep everything organised for you.
Dieses Unternehmen ist perfekt
Dieses Unternehmen ist perfekt. Sofortige Antwort bei Fragen . Eine unkomplizierte Übergabe mit sehr freundlichen Mitarbeitern . Ich hatte eine wunderschöne Zeit mit dem Fahrzeug. Alles hat wunderbar funktioniert und es war alles im Fahrzeug was man benötigt für einen Urlaub. Auch die Rückgabe war wieder perfekt. Keine Wartezeit, freundliche Mitarbeiter. Vielen Dank
6 maj 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
We translated this lovely review from German and are very grateful for such kind words. Thank you so much for taking the time to share your experience and for trusting us with your holiday – feedback like this really means a lot to our whole team.
Niki and Nomad Family!
I hired a camper van to take my son for…
I hired a camper van to take my son for a trip to the Peak District. We had a great time and Nomad Campervans/Vaaroom were brilliant. Excellent customer service and care, the van was great. Niki was always very attentive and responsive to my questions and requests. Thanks!
27 februari 2026
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for your lovely feedback! We’re thrilled to hear you and your son had a great time exploring the Peak District and that you enjoyed your Nomad Campervan experience. It was a pleasure helping you plan your trip, and we really appreciate your kind words — hope to see you again for your next adventure! 🚐✨
Fantastic and great communication
We had a fantastic experience with Varoom after finding them on Google.
The motorhome was clean and had everything we needed making our trip comfortable and stress-free.
The booking process was really easy and communication throughout was excellent; friendly, professional, and always happy to answer questions.
Collection and return were both seamless, with a thorough handover that gave us real confidence before setting off.
We wouldn’t hesitate to recommend them to anyone looking for a reliable, high-quality motorhome and great customer service. We’ve already booked our next trip with them!
27 oktober 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for the wonderful review and for choosing Vaaroom for your trip!
It was a pleasure having you, and the whole Vaaroom & Nomad team is delighted to hear that the motorhome, handover, and overall service helped make your holiday relaxed and stress‑free. Friendly, clear communication is really important to us, so it’s great to know you felt supported from booking right through to drop‑off.
We really appreciate your recommendation and are thrilled you’ve already booked your next adventure with us. We’re looking forward to welcoming you back and helping make your next trip just as smooth and enjoyable.
Best wishes,
The Vaaroom & Nomad Team
Returning customer again!
Returning customer again!
We have rented from these guys multiple times, and every time we keep coming back, they this is due to the amazing customer service and value for money they offer!
Capervans and motorhomes are well very well kept and very well equipped, it’s like a home away from home, we have recommended this company to all our friends and family, as the experience and value is 2nd to none! Keep up the good work guys, and thanks for all the amazing memories! :)
17 december 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for your amazing feedback!
We truly appreciate you coming back to us time and time again – loyal customers like you are exactly why we love what we do.
We’re delighted to hear that our customer service, value for money, and the condition of our campervans and motorhomes continue to meet your expectations. Knowing they feel like a home away from home means a lot to the whole team.
A special thank you as well for recommending us to your friends and family – that kind of support is priceless to us. We’re so glad to have been part of your adventures and memories, and we can’t wait to welcome you back again soon.
Thanks again, Ben, and see you on return.
Warm regards,
The Vaaroom & Nomad Team
Vaaroom caravan storage
We use Vaaroom for our caravan storage and have had a very good experience ! Would definitely recommend
15 december 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Tia,
Thank you so much for your kind words and for taking the time to leave us a review! We’re really pleased to hear you’ve had a very good experience using Vaaroom for your caravan storage. Your recommendation means a lot to the whole team.
If you ever need anything or have any questions, we’re always happy to help.
Warm regards,
The Vaaroom Team
Top-notch service from start to finish
Top-notch service from start to finish, I can't recommend these guys enough. I've used them before and they never let me down. The best motorhomes and unforgettable memories. Thank you, Vaaroom, and keep it up! 😎🤝
20 november 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thanks so much for the kind words! We’re thrilled you enjoyed your experience and look forward to creating more unforgettable memories with you.
Vaaroom and Nomads
11/10 Highly Recommend
Amazing Experience - Will book again!!
Such a smooth experience with picking the campervan up/returning/getting assistance whilst we were away. Super fast at replying throughout! 11/10
21 november 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much, Megan! 😊 We’re glad everything went smoothly and really appreciate the 11/10 rating. Please come back – we have a special gift for you as a return guest!
Vaaroom team...
Fantastic service would recommend…
Fantastic service would recommend everybody to use this company
1 december 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much, Suki! We’re very grateful for our many years of cooperation and hope it continues for many more. Your support means a lot to us! 🙏✨
Niki and Team
Have been using Vaaroom for a number of…
Have been using Vaaroom for a number of years now. Sharon has been incredibly helpful and always been flexible when coming to multiple bookings and guided us through all the optional extras with transparency and recommendations. The team at the Essex depot are incredible and will 100% be using them for other trips. One stand out benefit is the flexibility around booking and rental dates and not having to be tied into a 7 day hire if you only need it for a couple of days. This is a stand out benefit over other hire companies.
12 november 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Greg,
Thanks for your kind words and ongoing support! We’re thrilled you find our booking flexibility and Romford depot team helpful, and Sharon will be pleased to hear your feedback. Looking forward to helping you with many more trips ahead!
Best,
The Vaaroom Team
First time motorhome rental
Myself and my partner went with vaaroom after a lot of research of different motorhome rentals and im very happy we did. I collected the van from the romford depot before heading down to Devon. It was our first time having a motorhome holiday and it was a fantastic experience. Highly recommend vaaroom. Good value for money and a very easy well informed process. Everyone at vaaroom was very friendly and helpful throughout.
8 oktober 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Connor,
Thanks so much for taking the time to share your first motorhome experience with us! We’re thrilled to hear you and your partner had such a great trip down to Devon and that everything went smoothly from start to finish. It’s wonderful to know the Romford team helped make things easy and enjoyable. We’d love to welcome you back for your next adventure — maybe somewhere new next time!
Happy travels,
The Vaaroom & Nomad Campers Team
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