Excellent service from Romford depot and head office. Clean, reliable vehicles. Have hired twice now ( VW campervan ) . On trip was to Scotland, and my most recent was the Cotswolds. No issues at all.... Se mer
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Det här tycker kunderna
We just came back from 5 nights in our VW campervan which we named Goldie Horn as she was bright gold in colour. Had a fab time! All clean and worked well. Great little van. The water tap didn’t work... Se mer
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We had an excellent time going round Scotland. The motorhome depot was very friendly, Marie and Al gave us enough information and we're always on hand. The van cooker hob didn't stay on but we stil... Se mer
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I booked a 7 day motor home with Sharon Charter at Vaaroom Ltd, and have to say the service I received from her and the company was absolutely fantastic. This was the first time I'd even considered... Se mer
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Företagsinformation
Skrivet av företaget
The UK's No. 1 Motorhome Hire Company
Kontaktuppgifter
857 London Road, RM20 3AT, Thurrock, Storbritannien
- 03304035164
- admin@vaaroom.com
- vaaroom.com
4,7
Utmärkt
574 omdömen
Ingen aktuell inbjudningshistorik
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This is our third time using Vaaroom
This is our third time using Vaaroom, and we absolutely love it! Their motorhomes are reasonably priced, making it so easy to enjoy a weekend getaway. All the staff at Vaaroom are great to deal with — friendly, helpful, and they make the whole experience simple and stress-free. We’ll definitely be booking again!
24 oktober 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Daniel,
Thank you so much for your kind words! From all of us — Niki, Sharon, Raivis, and Sandija — we really appreciate your lovely feedback. It means a lot to know you’ve enjoyed using Vaaroom again, and we look forward to welcoming you back for your next trip!
Best wishes,
The Vaaroom Team
Top-Quality Motorhomes and Great Service from Vaaroom
We had an amazing experience with the 3x6-passenger motorhomes from Vaaroom for our 3 days Cotswolds trip with friends in September 26th - 29th 2025. The booking and handover process were smooth, and the motorhomes were new, clean, and easy to drive. Everything went perfectly, and the service from Vaaroom was excellent throughout.
We absolutely loved the experience and are already planning to hire from them again for our next trip. After posting our trip photos on Instagram, we even received lots of enquiries — we happily recommended Vaaroom to our friends! Highly recommend their service for a comfortable and hassle-free motorhome adventure.
26 september 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Bipin, you and your family truly made our day with this wonderful review! 🌟We’re so happy to hear that you enjoyed your Cotswolds adventure and loved the motorhomes. It was our pleasure to have you as our guests — you’re always welcome back anytime! Thank you for recommending us and sharing your experience. We can’t wait to see you again for your next road trip!
The Vaaroom & Nomad Campervan Family
5***** brilliant from start to finish.
I booked a campervan via Sharon and she was brilliant. always on the other end of the phone or an email with all of my questions, and was just overall very good. The campervan itself was brilliant also, plenty of space and everything worked, nice and modern. i will 100% book again. Thanks again Sharon
11 september 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Dear Aston
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a great experience from start to finish. Sharon will be pleased to know her support made your trip smooth and enjoyable.
We’re also glad you loved the campervan — comfort, space, and reliability are exactly what we aim for. It means a lot to know you’d book with us again.
Thanks once more for choosing Vaaroom and Nomad Campervans — we can’t wait to welcome you back for your next adventure!
Best wishes,
The Vaaroom & Nomad Campervans Team
Hassle free from pick up to drop off
Hassle free from pick up to drop off, great campervan too, would definitely recommend
11 september 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you, William! We really appreciate guests like you and your kind words. Thank you also for looking after our 4-berth motorhome so well — it makes such a difference. You’re always welcome back anytime for another adventure!
Vaaroom and Nomads (:
We had a great campervan holiday with…
We had a great campervan holiday with Vaaroom. The van was great - clean, well kitted out and easy to drive. Sharon and the team are a pleasure to deal with and very organised.
Thanks for a great holiday!
18 augusti 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for your lovely feedback! I’ll be sure to pass your kind words on to Sharon and the rest of the team. We’re delighted you had a great campervan holiday and look forward to welcoming you back for another adventure soon.
Vaaroom and Nomad Team
perfecto
Absolutely perfect experience with Vaaroom! From the first message, their communication was friendly and clear, making the whole booking process quick and easy. The motorhome was spotless, comfortable, and had everything needed for a smooth trip around England. Driving and exploring was a joy, and returning the vehicle couldn’t have been simpler. Highly recommend Vaaroom for anyone wanting a hassle-free motorhome adventure—will definitely book again!
1 september 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Martin- You made our day! We’re so happy you had such a great experience and can’t wait to welcome you back for your next adventure.
Vaaroom and Nomad Campers Team
Thanks to Sharon
The staff at romford where to collect the van where very helpful and thanks for all of them. Also we really liked the van and was so amazing.
Well after had a conversation with the manager Sharon she was a kind person and explained to me clearly the process i did appreciate her help and the way she talked and resolved the matter better then someone....so as we know one bad Apple can infect all the rest so better throw it.
23 juli 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Dear Sharaf,
We’re truly pleased to hear that you were happy with the vehicle and the service provided by our team. However, we are very disappointed by the inaccurate comments regarding your deposit.
Your feedback suggesting that deposits are “hard to get or maybe never” is simply not correct. As we have explained several times in writing and over the phone, your £250 deposit was never taken as a payment — it was a standard pre-authorisation hold applied by your own bank. This is an automated industry-wide process, identical to what hotels and car hire companies use, and the hold is released automatically once the hire ends.
We have provided all the supporting documentation and timelines proving that no funds were ever withheld by Vaaroom. Despite this, our numerous attempts to clarify and resolve the misunderstanding have been ignored.
As a small, family-run business, it’s deeply upsetting to see misleading comments damaging our hard-earned reputation. We treat every customer with honesty and respect, and we only ask for the same fairness in return.
Anyone wishing to verify the facts of this case is welcome to contact us directly — we are happy to show all related documents to demonstrate full transparency.
Kind regards,
Vaaroom Family & Customer Service Team
Nomad for 4
Our first camping experience went great thanks to the well mentained and spacious campervan.
We have seen a few historical sites and natural amenities across Welsh and Cumbria.
Took overnight stays at 3 different campsites and enjoyed all the aspects of a good trip (sea,woods,nature and fresh food)
29 augusti 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for sharing your experience with us! We’re delighted to hear that your first camping trip went so well and that the Nomad Camper provided the space and comfort you needed.
It sounds like a fantastic journey exploring the history, nature, and beauty of Wales and Cumbria — and we’re so pleased our campervan could be part of those memories.
We truly appreciate you choosing Nomad & Vaaroom for your adventure, and we’d love to welcome you back for many more trips in the future.
Warm regards,
The Nomad & Vaaroom Team
Vaarom Nomad Grand
We recently rented the Nomad G Camper ( the large one), and as per our previous experience, it was 5 star and the service pre and post rental went without issues.
Feedback on the camper.
If you are over 5’10, you may struggle with the bed layouts.
It would be good to provide a step, as the vehicle sits high.
Thank you for a great experience and we will be back next, but will try a different model.
17 augusti 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for your kind words and for choosing Vaaroom & Nomad Campers again. We’re delighted to hear that your experience with the Nomad G Camper was 5-star and that everything went smoothly before and after your rental.
We also really appreciate your feedback on the camper itself. Notes about bed layout comfort and the suggestion of providing a step are very helpful, and we’ll certainly take them into consideration for future improvements.
We’re glad you enjoyed your trip and look forward to welcoming you back next time to try a different model.
Kind regards,
The Vaaroom & Nomad Team
Touring the UK & Ireland
Spent 3 weeks touring the UK & Ireland with my wife. The VW van worked as advertised which helped make for a positive experience. It was a bit tricky booking it from Australia but a couple of quick call sorted it out
23 juni 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Rob,
Thank you so much for your kind words! We're thrilled to hear that you and your wife had a great time touring the UK & Ireland, and that the VW Camper delivered as expected. It’s always rewarding to know we could play a part in making your adventure a positive one.
We understand booking from overseas can sometimes be a bit tricky, so we’re glad our team could help smooth things out quickly for you.
If your travels ever bring you back this way, we’d love to help you hit the road again!
All the best,
The Vaaroom Team
Thank you Vaaroom, Sharon and all members of…
Thank you to Sharon and all members of Vaaroom staff who helped us to fulfil our dreams.
We have received an excellent service from Vaaroom, from the moment of initial inquiry, throughout booking process, going through all of the options, all up to the collection and return date.
Campervan experience itself was also fantastic, it was clean, prepared, well maintained and it took us into amazing journey around Scottish Highlands.
It was comfortable, in excellent working order and had everything we need during our 8 days trip.
We would definitely recommend to friends and family and we can’t wait to rent again in the future.
Many thanks !
14 juni 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for your wonderful feedback! It means a great deal to us to hear that your experience with Vaaroom was so positive—from your initial inquiry right through to your collection, adventure, and return.
We’re thrilled that the campervan met all your expectations and that you enjoyed exploring the Scottish Highlands in comfort and style. Our team—especially Sharon and the rest of the Vaaroom staff—is dedicated to making each journey as smooth and memorable as possible, and it’s fantastic to know we’ve succeeded.
Your recommendation to friends and family is the highest compliment we could hope for, and we’re already looking forward to welcoming you back for your next adventure.
Warm regards from all of us at Vaaroom and the Nomad Family team!
Top service
We hired a VW Nomad for a week and it was perfect! The collection process was easy and efficient and i particularly like the fact that they inspect the vehicle with you before you drive and off and they photograph any damage marks which they then send to you so they can be compared when you return it.
Great value for money and we will be using them again.
10 juni 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that you enjoyed your week with the VW Nomad and found the collection process easy and efficient. Our team takes pride in ensuring transparency and peace of mind by thoroughly inspecting and photographing the vehicle with you before you set off—so you know exactly what to expect upon return.
It means a lot to us that you found our service great value for money. We look forward to welcoming you back for your next adventure!
Best regards,
The Nomad Team
Want to thank the team for an all round…
Want to thank the team for an all round enjoyable experience: from booking, to pick up, drop off and all communications - we will be back. Cheers
16 juni 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank You for Your Wonderful Review, Tony!
Dear Tony,
Thank you so much for your kind words and for taking the time to share your experience with Nomad and Vaaroom Motors!
We’re truly delighted to hear that you enjoyed every part of your journey with us—from booking and pick-up, through to drop-off and all our communications. Your feedback means a great deal to our team, and it’s incredibly rewarding to know that our efforts have made a positive impact.
We look forward to welcoming you back for your next adventure!
Cheers,
Team
Overall ok camper van is ok but deposit payment and customer handling need to be improved
Drop off was smooth. Whoever in pick up or drop off was every kind and helping.
I was coming from Germany to explore uk with camper so after flight with full of joy and excitement I went directly to the location to pick up the van even without having lunch. When we reached there we got to know deposit should be paid over a call with lady staff. Who is not in depot. Over call she asked to share all credit card details including cvv of credit card. I have never given in my life the cvv of credit card to anyone. I belief cvv is something personal data that can’t be shared with anyone.
We restricted to share cvv to lady staff, we asked her if any unauthorized transaction happen will the company will obliged to it as we are sharing cvv of credit card to someone over a call who we don’t know also.
The question triggered her and she made us wait for 2 hrs +.
Finally we have no option we were hungry and tired and we apologized around 10 times over call to her if we asked a wrong question. That also didn’t clam down her she asked us to apologize over email and we did that too.
And we shared cvv and 1000 pound was debited from my account instead of holding for a period.
And lady staff was putting all blame on us for the things happened. All the blames we took and we apologized as we don’t have any option.
The experience with lady staff was the worst experience in my life ever. All others with company was good.
The company should take care -
1. Deposit payment should be at depot itself instead over a call.
2. Instead of debiting deposit amount it should be holding state.
3. Respect the customer
12 juni 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Dear Hemlin,
Thank you for your call today and for taking the time to share your detailed feedback. We truly appreciate your honesty, and we’re sorry to hear that aspects of your experience did not meet your expectations.
We completely understand your concerns around the deposit process, especially after a long journey. While we wish the procedure could be smoother, we are currently required to follow strict insurance and banking regulations, which include taking deposits over the phone in some cases. This is not ideal, and we genuinely hope to improve this as our small family business grows.
Please rest assured that we are always working to streamline our operations and create a more comfortable experience for our guests. However, some processes—like how deposits are handled or what information is required—are dictated by industry standards and systems far beyond our control.
We’re truly sorry for the frustration you experienced, and we thank you again for your patience and understanding. Your feedback helps us learn and adapt.
Wishing you many more great adventures ahead, and we hope to welcome you again under better circumstances.
Warm regards,
Niki
Vaaroom & Nomad Campers
Hired a VW camper for the weekend
Hired a VW camper for the weekend. Fantastic van and couldn’t be happier with the experience. Will 100% book again. Pick up/drop off was smooth and the van was spotless.
6 juni 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much, Matthew!
We’re delighted you enjoyed your weekend in our VW camper and that everything went smoothly for you. It means a lot to hear you’ll be booking with us again—we look forward to welcoming you back soon!
Best wishes,
The Vaaroom & Nomad Team
Sandija
What an experience!!!
My experience could not have been better!
The van was at a reasonable price, and everything worked perfectly.
The service was great too, with a simple pick up and drop off.
I had the car for 6 nights in Cornwall and the cotswolds. I would recommend Vaaroom to all!
5 juni 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thank you so much for your glowing review! We’re absolutely thrilled to hear that your experience with Vaaroom and the Nomad Team exceeded your expectations. It’s wonderful to know that the van suited your needs, the service was seamless, and your journey through Cornwall and the Cotswolds was memorable.
Your recommendation means the world to us, and we hope to welcome you back for another adventure soon!
Warm regards,
The Vaaroom & Nomad Team
My partner and I rented a motorhome to…
My partner and I rented a motorhome to go away for a few days with friends. Sharon was amazing, explained everything clearly and sorted everything for me that I wanted.
The motorhome was clean and tidy, the chap doing the handover explained how it all worked before we took the van.
We had an issue with the van leaking through one of the back windows making the bed a bit wet, but that’s just something no one could foresee or prevent, so we just cleaned it up and pointed it out upon return.
My only criticism is the upto 28 days to return deposit clause, incase damage is found. The van gets checked back in and then checked back out 2 days later, so damage would of been found on the day it was returned, so I’m a bit miffed why it takes so long, it shouldn’t or need to.
But other than that, would return to rent one again
23 maj 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi Oliver,
Thank you so much for your kind words and honest feedback! We're so glad to hear you and your partner had a great trip with friends, and that Sharon and the handover team took good care of you. We really appreciate you pointing out the window issue—glad you managed it, and of course, we’ll have our team look into it.
Regarding your note about the 28-day deposit hold, we completely understand your concerns, and we’d love to explain the reasoning behind this process:
Your Security and Excess Deposit is held automatically by the bank's merchant system, not by us directly. This is a standard industry practice for vehicle rentals (cars, boats, motorhomes) where the hold period is fixed at 28 days. Unfortunately, there’s no option to shorten it to 5 or 10 days—it’s an automated system set by the banks and insurers for all large-fleet providers.
The reason for the full 28 days is to allow for any delayed post-hire charges to be reported—such as speeding tickets, parking fines, campsite fees, or third-party claims, which can arrive up to two weeks or more after your rental ends. This ensures any necessary adjustments can be made before the hold expires.
In your case, since everything was returned spotless, with fuel as it was given and no damage from our side, the bank will automatically release the hold at the end of the 28 days. If we wanted to release it earlier, we'd have to formally contact your bank with a signed letterhead request, which is often a slow and costly process—one that unfortunately isn't practical for us or customers in most cases.
We know £250 can be significant and part of your monthly budget, and we absolutely respect that. We genuinely wish the process could be more flexible, but this is the framework we operate within.
Thank you again for your support, and we’d love to welcome you back for another adventure in the future!
Warm regards,
The Vaaroom & Nomad Team
Well priced
The VW campervans are a great value way to get out and enjoy the countryside. I’ve used them three times in the last two months and will definitely book again!
19 maj 2025
Svar från Vaaroom Ltd
Thank you so much, Sarah! We're thrilled to hear you've enjoyed your adventures with our VW campervans. It means a lot to us—can’t wait to host you again soon!
— The Nomad Team 🌿🚐
Great support and well explained with…
Great support and well explained with everything.
24 maj 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Thanks so much for the kind words!
The Vaaroom & Nomad Campers Team 🚐💬
Niki
Friendly and quick campervan hire
I rented a campervan for a festival from the Vaaroom branch near Harold Wood. Friendly service. Pickup and drop off were quick and easy, it drove well and all the equipment worked. As I was packing up, one of the other campers asked about the van. He liked the look of it and was thinking of getting one himself.
27 maj 2025
Omdöme utan inbjudan
Svar från Vaaroom Ltd
Hi there,
Thanks so much for the lovely feedback! We're really glad to hear the hire went smoothly and that the van served you well for the festival. Love that it even caught the eye of a fellow camper — that’s what van envy looks like! 😄
Hope to see you back on the road with us again soon.
All the best,
The Vaaroom & Nomad Campers Team
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