Placement and Employment Services
I worked as a temp within the Placement and Employment Services Team (October 2022).
From the initial interview I sensed the Manager of the team was not sure of herself and gave out mixed messages. I was offered the role and gave her the benefit of the doubt. It turned out she was extremely incompetent, so much so I had to organise my own ID card, IT account and access due to the mess she had created (she had managed to produce 3 ID cards for me one of which was a student card and a IT account and access with chronic issues). I had temped for this University twice before in the past and had never encountered a Manager to be this incompetent with the basics. She kept saying that she was "new" to justify her inability to conduct basic functions and lack of common sense. She had been in her role for months and would have had experience of organising staff access. She heavily relied on another Manager who had been there for some time but he had extremely poor social skills making communication very difficult. Although he witnessed the access issues he did not make any effort to help or advise. It turned out she had recruited too many temps with not enough desks, I had to hot desk and eventually there were no more desks for me to hot desk at. She wasted valuable meeting time chatting about herself in terms of her previous roles, etc, I had to constantly steer our meetings onto business. She was not focused on the job at all. On one occasion she had left early to attend to her daughter because the daughter had a migraine, I later learned that her daughter was 21 years of age and that she often left early for lame reasons citing "children reasons". Coincidentally, the office Manager would do the same and the Placement Officer for the Airline roles would often disappear early. There were other Placement Officers who were clearly underworked and often absent. I had to sit next to one who constantly ate crisps all day and not doing much else. The Manager had not arranged for an existing temp (who was leaving) to do a handover and this temp was not managed, in fact she was a problem person to say the least, not fit for any work despite claiming she was a solicitor from Australia. She displayed a very loud, bad and alpha attitude in the office (racist remarks about students in the presence of white people only, intimidating behaviours, boasting about being "legal" and "very tough", etc). The careers team were nice enough except for a Chinese member of staff who would not apologise for not connecting phone calls properly and refusing to say hello to temps. I was very glad this experience was short lived but shocked at the incompetency of this particular Manager and the state of her team. It transpired she had lied about the nature of the contract, it was offered to me as a temporary contract, I was to take over the role of the existing temp, but in fact it was a casual role. This was yet another failure on her part. Another temp had told me in confidence that she did not think the team were professional at all. Best solution would be to replace the whole team including the long serving ones. I am aware this university is extremely chaotic which explains things pertaining to this particular team.
31 oktober 2023
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