The two agents from Utility Direct that I talked to were very kind and helpful. Both gave me personal advice and did not feel commercial at all. They adviced me based on my best interests and helped m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a great experience with the consultant. They clearly understood the area I’m relocating to, asked the right questions, and guided me toward the package that suits my situation best.
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Great help provided. Navigating everything yourself when you are not sure how thing work will be a challenge. One phone call, gather requirements, most contracts complete during the call (g/w/e). TV,... Se mer
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I had the pleasure of speaking with Mariam at Utility Direct and she was fantastic. She took my call, answered my questions clearly and helped me understand a few points I wasn’t sure about. On t... Se mer
Företagsinformation
Om Utility Direct
Skrivet av företaget
Utility Direct is een innovatief platform gericht op het volledig ontzorgen van klanten tijdens een verhuisbeweging. Heeft u een klant die gaat verhuizen of gaat u zelf verhuizen en heeft u (nuts)voorzieningen nodig?
Bij Utility Direct nemen we binnen 24 uur op een voordelige manier alle zorgen weg over het regelen van de voorzieningen met betrekking tot uw nieuwe woning. Van het afsluiten van elektra tot aan het verhuizen van de meubels: wij bieden een totaalpakket aan waarbij we samenwerken met betrouwbare en ervaren partners. Op die manier kunt u op een ontspannen manier verhuizen en direct genieten van uw nieuwe woning. Onze experts, die uitstekend Engels spreken, adviseren u hierbij op maat.
Simpel, Snel & Betrouwbaar!
Kontaktuppgifter
Overschiestraat 176A, 1062XK, Amsterdam, Nederländerna
- +31 (085) 06 03 096
- contact@utilitydirect.nl
- utilitydirect.nl
4,8
Utmärkt
371 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service!
14 april 2026
Omdöme utan inbjudan
They were extremely helpful and very…
They were extremely helpful and very informative. I had the electricity arranged super quick. Will seek their help in any future issues as well.
10 april 2026
Omdöme utan inbjudan
Knowledgeable, attentive, and helpful
I had a great experience with the consultant. They clearly understood the area I’m relocating to, asked the right questions, and guided me toward the package that suits my situation best.
25 mars 2026
Svar från Utility Direct
Finding the right package for your specific situation is exactly what we're here for. Really glad the whole process felt personal and well guided. Enjoy the new place!
Svar från Utility Direct
Fijn om te horen, dank je wel! 😊
Quality service
The operator was very friendly and very good at explaining and arranging everything.
26 mars 2026
Omdöme utan inbjudan
Svar från Utility Direct
Thank you so much! Really glad everything was explained clearly and sorted smoothly for you 😊
Quite a bad experience
Quite a bad experience. At the start seemed all set and ok, but they missed to communicate that I shall close the contract myself.
I had to ask for confirmation for that just before my move to them, because it was strange that I was not contacted by current utility contracts.
When I contacted again it was very difficult to get support. They promised to answer and call me back in the same day and they did not do. It could be that they are understuffed and make confusion with those simple things.
I think there could be a better service within the competitors, which can guide you better into the process of moving the utility contract and give you support during this important moment.
2 mars 2026
Svar från Utility Direct
Luca, we are truly sorry for the experience you had and we completely understand your frustration. Not hearing back on the same day when you were in the middle of a move is not acceptable, and we sincerely apologize for that. We were operating with reduced staff that Friday due to Eid al-Fitr, but that is no excuse for leaving you without a response when you needed it most.
As part of our standard process, our team walks each customer through the steps involved in moving utility contracts, including the cancellation of contracts at a previous address and any applicable notice periods. We do recognize that verbal guidance should be supported by clear written confirmation of all next steps, and we are actively improving our process to ensure every customer leaves with full clarity in writing.
We would genuinely love the chance to make this right with you. Please feel free to reach out to us directly at contact@utilitydirect.nl and we will do everything we can to help.
Excellent service!
20 mars 2026
Omdöme utan inbjudan
Svar från Utility Direct
Thank you for your kind words!
The two agents from Utility Direct that…
The two agents from Utility Direct that I talked to were very kind and helpful. Both gave me personal advice and did not feel commercial at all. They adviced me based on my best interests and helped me arrange my utilities quickly. Perfect!
13 mars 2026
Omdöme utan inbjudan
Svar från Utility Direct
That's exactly the experience we want everyone to have! We're really glad both conversations felt personal and genuinely helpful. Thank you for the kind words 😊
Thank you it was easy and helpful
2 mars 2026
Svar från Utility Direct
That's great to hear, thank you! 😊
Rocky Start—Issue Fixed With Good Support
Utility Direct initially started my electricity contract about six weeks later than my move-in date, which caused unnecessary stress—especially as I don’t speak Dutch and was relying on their support. I later received warning letters from a debt collection agency because the agreement hadn’t been set up correctly, and I had to spend time following up to get it resolved.
That said, after I escalated the issue, they apologized, took ownership, and sorted out the contract with a good attitude. While the start of the process was very frustrating, I appreciate how they handled it in the end.
11 mars 2026
Omdöme utan inbjudan
Svar från Utility Direct
We want to start by sincerely apologizing. We initiated an urgent contract procedure to get your connection set up as quickly as possible. Unfortunately, due to a human error on our end, that procedure didn't go through correctly, which caused the delay and the situation that followed. That's entirely on us.
For context: in the Netherlands, a standard energy connection takes an average of 4 weeks through the network operators. We set up an urgent procedure specifically to speed this up for you. A process that normally also requires a deposit from the client. The error in that process made things worse instead of better, and we completely understand the frustration that caused.
Once we became aware, we made sure everything was resolved, your connection activated, and we covered the €120 fine. We hope this shows that when something goes wrong, we take full responsibility and do everything we can to make it right 😊
Excelent service
Dylano was extremely helpful and promptly answered all the questions I had, as well as providing immediate assistance with the basic services of electricity, gas, and water. I found the service excellent.
5 mars 2026
Omdöme utan inbjudan
Svar från Utility Direct
So glad Dylano could help you get everything sorted so quickly! We'll make sure he knows 😊
Svar från Utility Direct
That's what we strive for! Thank you 😊
great attention
great attention, very respectful and he explain me the steps to follow the options and search for a good change I recommend the service.
3 mars 2026
Svar från Utility Direct
Thank you so much! Really glad we could walk you through everything clearly and find the right option for you. We appreciate the recommendation! 😊
Very helpful, perfect choice.
I would definitely recommend Utility Direct to anyone looking for a hassle-free utility provider with fair pricing and great customer support.
23 februari 2026
Svar från Utility Direct
Thank you so much for the recommendation, it really means a lot to us! 😊
Svar från Utility Direct
Thank you, that's so nice to hear! 😊
They helped me arrange my utilities…
They helped me arrange my utilities contracts for my new house. Straightforward and had a good call with Hasan.
2 mars 2026
Omdöme utan inbjudan
Svar från Utility Direct
Happy to hear it all went smoothly! We'll pass on the kind words to Hasan 😊 Enjoy the new house!
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