Jack was extremely professional and detail-oriented, which was a major tick in the box for me. Jack and the team were efficient, communicated information clearly and simply, and got the job done wit... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jack turned up on time, was welcoming, explained everything he needed to do and asked for confirmation before starting works. He worked tidily without major interruption (only relevant to works requ... Se mer
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This company did a site visit promptly and discussed options. Their quote was the best of three we obtained whilst using quality products. The panels were fitted very soon after our decision to go ahe... Se mer
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Absolutely outstanding service. I had the pleasure of Henry and Jack. Highly professional, very hard working, incredibly friendly. Top class install. These guys are top drawer. You're in very safe han... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Specialising in Tesla Batteries, Air Source Heat Pumps, Solar PV and everything renewable. Our moto – we will never try and sell you something unless we know it will work for you (and we have negative feedback to prove it!) Call Use the Sun on 01268 727903 email us at sales@usethesun.co.uk or visit our website www.usethesun.co.uk – we look forward to hearing from you!
Kontaktuppgifter
Storbritannien
- usethesun.co.uk
4,8
Utmärkt
172 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mr Jon Fisher
Ordering an Air Source Heat Pump system, I had specifically requested a tank that would go into the loft through a very narrow access and this resulted in two cancelled installation appointments. That aside the installation team were very polite, neat and tidy and I felt they did an excellent job of work and were very sympathetic to our property and decor. All installed over two days. There was the need for a return visit to fit heat monitoring equipment and a meter which was done by a different engineer. This guy couldn't be more helpful and after carrying out his work walked me through the system and how best to use it all. My one and only criticism has to be that the admin team in the office do not communicate and assurances to call were not followed up, hence my rating of Very Good rather than Excellent. Despite that I would recommend Use The Sun Ltd to friends, in fact I already have.
18 september 2021
Omdöme utan inbjudan
Svar från Use The Sun
Hi Jon - I am so pleased the installation went well. We lost admin staff during Covid fortunately we now have a full admin team fully trained, sorry you were affected by the transition period.
New ASHP installed over 2 days
New ASHP installed over 2 days. Very good install team, informative and working collaboratively to achieve a timely installation.
I had a requirement for minor variations (install of radiators) and the team were vary accommodating.
Admin section of the company is unbelievably responsive to enquiries and very helpful.
27 augusti 2021
Omdöme utan inbjudan
Svar från Use The Sun
Thank you - it was our pleasure to work with you.
Always promise to ring back and keep…
Always promise to ring back and keep updated and never do😖
Keep breaking appointments, staff either gone off sick or been called out in an emergency!!!!
Same delay in getting someone to attend but eventually James the engineer came, put everything right and was very professional and courteous. Let’s hope this is the end of our need to call someone out.
8 juni 2021
Omdöme utan inbjudan
Svar från Use The Sun
Staffing was an issue in June 2021 due to Covid. Your experience is rather at odds to the other feedbacks. I am sorry you did not have a better experience but that is the exception and it has been a difficult 18 months
Thank you for updating your feedback. Yes, we are delighted to have James back. We also hope that you will have many trouble free years, but you know where we are if you need us!
Very Good Service
I had air to air units installed in my home by Use The Sun and the price and quality was very good. I now use them on all my projects. A brilliant company.
16 februari 2021
Omdöme utan inbjudan
Svar från Use The Sun
Thank you
Use the Sun - Thank you
This is the third time I have used Use the Sun. Previously they installed Solar Panels, a Tesla battery & now an Air Source Heat Pump. On each occasion they have offered friendly, polite, knowledgeable & efficient operatives & that is very important when they are in your house for a few days. The quality of work & product supplied has been first class & I wouldn't hesitate to recommend you use this company if you are planning these types of install. As well as this the aftersales service & advice is excellent. Three jobs well done, I'm a pretty happy guy.
21 december 2020
Omdöme utan inbjudan
Svar från Use The Sun
Thanks Mike - we always love working for you.
Let me now when you get an electric car and we will pop down and install a charging point
Take care
Merry Christmas
The Use the Sun team
Amazing customer service
I was really impressed by the customer service provided and nothing was too much trouble for them! They kept everything very clean and the guys where so polite and professional! I would highly recommend!
24 november 2020
Omdöme utan inbjudan
Svar från Use The Sun
Thank you. It has been a pleasure working with you from start to finish.
Your system has been set up and balanced for the weather on the day, this may need tweaking as the weather changes until the optimum setting for you has been found, please call us if you need assistance.
Seasons greeting
The whole team
Great Installation
Hi Guys,
Thank you for the trouble free Installation, please thank the lads Jimbo & Turk who worked none stop. They phoned 10 mins before arrival were clean, polite & professional. They are a Credit to Use the Sun I will definitely endorse your Company to all my friends & family. It is nice to see that there are still some Companies who put the customers first.
17 november 2020
Omdöme utan inbjudan
Svar från Use The Sun
Hi Stephen. Thank you it was an absolute pleasure working with you. My colleagues tell me we are coming back to add batteries to the Solar PV and they are all asking to be assigned as I understand the tea and biscuits are top quality.
Senior Energy Advisor,Peter Storey,
Senior Energy Advisor,Peter Storey,
confirmed our appointment the day before and arrived on time as agreed. Instantly likeable and able to explain all about the system and the financial implications/ benefits that it offered. He was polite and totally open , never pushy or pressurising. If a reflection of the company then one I would be more than happy to deal with if our circumstances were to change. Recommended in my brief experience.
17 december 2019
Omdöme utan inbjudan
Svar från Use The Sun
Thank you. Air Source heat Pumps are expensive, customers are entitled to have all the facts and none of the pressure. Thank you for your feedback that the sales team are getting the balance right
great show........
Can honestly say that my system is better than I could have hoped for. The installation was straight forward and the guys were tidy and very polite. It’s nice to find a company that does what it says it would do, top marks to them and thank you.
5 december 2019
Omdöme utan inbjudan
Svar från Use The Sun
Thank you - it was our pleasure to work with you
Very pleased from Scotland
Very pleased. I have used Use The Sun twice over the last couple of years in different houses, each time I've been very pleased with the whole service; survey, pricing, installation and after sales service. Each time I've had a noticeable improvement on previous heating systems.
I got solar PV and ASHP installed on both occasions, including extra radiators.
The install teams have been good and always on time and cleaned up each day.
Both my systems have qualified for government funding and the RHI programme and the new FIT programme.
As energy prices aren't going down this is a no brainer and Use The Sun deliver a quality service. I totally recommend them.
5 december 2019
Omdöme utan inbjudan
Svar från Use The Sun
Graeme you know we love coming up to Scotland to see you. Please buy more houses and we will just keep coming
Qualified architect continues to use UtS
I'm a qualified architect and I continue to use Use the Sun Ltd as my go to renewable energy consultants and installers for photovoltaic PV's and air source heat pumps. I always recommend them to my clients as they continue to offer a good service at competitive rates.
25 november 2019
Omdöme utan inbjudan
Svar från Use The Sun
Thank you Will and we still appreciate your custom. So easy when you are doing all the work and drawings and surveys
Their advisor failed to turn up to the…
Their advisor failed to turn up to the initial appointment. On telephoning their office to complain they got the advisor to ring me back.He claimed to have phoned the day before but no effort was made to phone on the land line or text which I would have picked up. He was unapologetic and rude which I found unacceptable and ended the call. I had taken time off work and prepared the information requested in a confirmation letter recieved a few days previously. A complete waste of my time! My philosophy is never make promises you cannot keep. Don't waste your time with this company.
15 oktober 2019
Omdöme utan inbjudan
Svar från Use The Sun
I am ever so sorry to hear this. We have completed over 1,100 installations (according to the MCS Data base) and complaints of this nature are very very rare, in fact we often find they are attributable to our competition. I note this is your only feedback on TrustPilot, is that indicative?
I’ve been more then impressed with this…
I’ve been more then impressed with this company, they were very professional I. Their advise and then during the installation process the fitters were very clean and tidy and the admin girl was more than happy to help me fill out the forms.
Couldent recommend more!!!!
18 september 2019
Omdöme utan inbjudan
Svar från Use The Sun
Thank you Les, Always a pleasure to work with a gentleman like you
I have had nothing but lies from this…
I have had nothing but lies from this company from the very beginning. I was told it would be no cost to me. My energy bills would not go up, my electricity bill has virtually doubled. The government would send me money each quarter that would cover the cost of the £11750.00 loan, I am approx. £70 per month worse off as this does not cover the loan repayments. I was told it would be serviced every year for 7 years, Now I have been told it would cost me £120, for a service. DO NOT USE THIS COMPANY
14 augusti 2019
Omdöme utan inbjudan
Svar från Use The Sun
That is very harsh Mr Budge
you say your electricity bill has double that is because an ASHP works on Electricity, but you do not mention the huge saving you are making on your other energy costs now that you don't have the alternate energy costs that fuelled your old boiler. It is hard to make comparisons when only the bad side is put forward
The RHI is calculated in advance using software that we purchase and that is regularly checked and agreed by the authorities.
We have combed the paperwork for this 7 year service deal and have found no mention. It is not something we offer to any client so I am afraid we cannot offer it
I apologise for taking so long to respond, I am going to be more on top of the feedbacks in future
We have not heard from you for a while so I assume that you have now reconciled the savings from other energy supplies with the extra electricity cost and you are in receipt of the RHI but mainly because your system is producing heat as it should
All the best
Utterly appalling service
Utterly appalling service, followed up by utterly appalling after service (haha, I shudder to use the word) 'support'. I guess they only survive as a business by preying on the gullible. PLEASE don't be taken in by them, PLEASE go elsewhere. I'd hate to think of anyone going through the ordeal I'm now suffering as a result of my falling for their half-truths. They fitted a totally inadequate service for me, then when it failed they blame my pipes - which they'd have been fully aware of BEFORE they installed the system based on the force with which they suddenly started using them as their excuse AFTER the system failed me totally. What a waste of £11,000!
17 december 2018
Omdöme utan inbjudan
Svar från Use The Sun
Joe C
We were established in 2009 we have completed over 1,100 installations. If what you say is true then we would have gone bust and reincorporated a few times by now.
I apologise if we missed the issue with the pipes at survey, happens, but we have made your system work and we have not tried to "blame your pipes" in order to increase the price. As always we installed for the price we quoted even when the cost increases due to foreseeable or unforeseeable events
Svar från Use The Sun
Was always surprised by this score. Sometimes our systems are more expensive to run or simply won't work. rather than persuade a customer to accept this we explain and walk away. Most times the customers are grateful that we work this way
Anyway technology has come on leaps and bounds since then so if you fancy us taking another run at your house and seeing if the new equipment will work please give us a call
Terrible company to deal witb
Terrible company to deal witb. Their customer services after they've installed a system and you've paid for it is practically non existent. They never return calls. You have to chase them constantly to get anywhere and even have to threaten court action to get anything done. I've had a very bad experience with these people, so would recommend you do not use them.
31 oktober 2018
Omdöme utan inbjudan
Svar från Use The Sun
You are the same as Joe C above - please see response given there
I approached them through Ideal home…
I approached them through Ideal home show. And they managed to do the initial visit followed by a technical inspection. Its been over 2 weeks and I am chasing them and have had no responses from them. Finally after my 4th call I was told that my pipes are too narrow in the property and its not feasible. I further asked them if i change them how much will it cost and still no replies spoke to the manager as well as admin staff. They told me that i have micro ball pipes while i dont have them I have flexible pipes Pretty disappointed with the unprofessional approach :( . Avoid as much as possible
1 maj 2018
Omdöme utan inbjudan
Svar från Use The Sun
Hi Mr Anand. Another company might have tried to sell you a system even though they knew it would never work. For sure you were a very keen customer and a considered a high prospect
Rather than 1 star I would have thought you would give us 5 stars because we refused to pressurise you in to buy an system which would not work
Having said that technology has come on leaps and bounds over the last few years and, with the current voucher scheme, if you would like to reconsider we would love to come out and see you again
The initial impression was good
The initial impression was good, but they consider this sales chat as the firm and final contract. It's impossible to agree on anything before a survey and final plan, but without signing anything they try to rush the installation. They refuse to provide any written information or contract, and insist on meeting up or discussing over the phone to save time instead. I asked 7 times. All I got was a business card which has no name. After cancelling it I finally received 3 pieces of unsigned paperwork. I wonder if anyone would be happy to get into a debt of £15k like this. It probably would've been ok 100 years ago. It's just shocking.
23 december 2017
Omdöme utan inbjudan
Svar från Use The Sun
You were given the full contract at our first meeting, that is what your could have signed.
The sales team are asked to limit their visits to 1 hour, our regulators rules say a maximum of 1 1/2 hours (to avoid pushy sales tactics).
A full survey takes 1/2 a day to complete in the home and another 1/2 day to upload and get the results. Until this is done we cannot agree on anything as we don't know what WE are agreeing too either
Once the survey is done and the grants calculated according to the rules we will then come back, as was explained, with a Variation of Contract which has all the information we were unable to provide you with before we did our work
The contract will not go ahead until the VOC has been signed and the 2 week cooling off period has passed (unless you are in a hurry and sign a waiver). Sometimes the calculations make the installation unviable. But we can't know until the survey is done, Then the VOC does not get signed and we all go our own way
You appear to be upset because we wanted to do our job properly whilst you wanted us to give you information we could not possibly know in advance of our investigations.
Professional Service!
The installation crew was on time, professional, and worked quickly. Lee kept me informed of what was happening during installation, answered my questions, addressed concerns, and showed me how to use the new equipment. Thank you Use The Sun
18 december 2017
Omdöme utan inbjudan
Svar från Use The Sun
Thank you. And we have been improving our systems ever since
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