Use The Sun Omdömen 

172
TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Jack was extremely professional and detail-oriented, which was a major tick in the box for me. Jack and the team were efficient, communicated information clearly and simply, and got the job done wit... Se mer

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Betygsatt 5 av 5 stjärnor

Jack turned up on time, was welcoming, explained everything he needed to do and asked for confirmation before starting works. He worked tidily without major interruption (only relevant to works requ... Se mer

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Betygsatt 5 av 5 stjärnor

This company did a site visit promptly and discussed options. Their quote was the best of three we obtained whilst using quality products. The panels were fitted very soon after our decision to go ahe... Se mer

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Betygsatt 5 av 5 stjärnor

Absolutely outstanding service. I had the pleasure of Henry and Jack. Highly professional, very hard working, incredibly friendly. Top class install. These guys are top drawer. You're in very safe han... Se mer

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Företagsinformation

  1. Solenergiföretag

Informationen kommer från olika externa källor

Specialising in Tesla Batteries, Air Source Heat Pumps, Solar PV and everything renewable. Our moto – we will never try and sell you something unless we know it will work for you (and we have negative feedback to prove it!) Call Use the Sun on 01268 727903 email us at sales@usethesun.co.uk or visit our website www.usethesun.co.uk – we look forward to hearing from you!


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

172 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(172)

36 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

USE THE SUN A PROFESSIONAL SERVICE

If you want a professional and competitive service, use the sun should be your go to! from start to finish faultless installations. I would like to send my sincere thanks to Eddie and his Team.

20 maj 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Hi Moe. Thank you for your review. It was a joy working with you. May the sun shine on your panels, all the best C

Betygsatt 5 av 5 stjärnor

From enquiry to completion - perfect!

From enquiry to completion, my solar system was installed in a most efficient, professional and knowledgable way in under 2 weeks! Lauren & Keeleigh in the office were most helpful and efficient and the installers, Andy and Scott were tidy, fast and very careful to hide cables and take care with our property. The scaffolders were also fast. careful and professional. Price was very competitive and the system is already showing self sufficiency and even exporting back to grid. I have no hesitation recommending this company.

15 maj 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Hi Andy, so many people named, thank you, I shall make sure they all know that they are appreciated. Many thanks for the review and happy generating

Betygsatt 5 av 5 stjärnor

I recently had a solar system installed…

I recently had a solar system installed and to say I was impress is an understatement. The installation was professional from start to finish. To Lauren R in the office, what can I say, she was an absolute dream to deal with. So friendly, a true professional and a credit to her team.

7 maj 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you Alex, it was a joy working with you and, yes, Lauren is rapidly becoming one of our customer service superstars

Betygsatt 5 av 5 stjärnor

Thank you Use The Sun…

I’d like to take a moment to recognize Lauren R for her outstanding efficiency and helpfulness in the office. She goes above and beyond and her kind nature makes it a pleasure to deal with her.

2 maj 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Dear Michelle
Thank you for taking the time to write a review. As a team we really appreciate it, I have passed on your comments to Lauren who is very happy.
All the best

Betygsatt 5 av 5 stjärnor

Fantastic Service & great after sales !

Great service & competitive price. I have had solar panels installed at my home and then my office with UTS. A lot of companies are good at selling the system to you...but the after sales is also very important. UTS have great after sales. Had an issue with the app. Keeleigh from UTS Customer support dealt with the issue immediately and sorted everything out. So I would definitely recommend Use The Sun.

7 maj 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you, it is important to us that we never take our clients for granted and excel at every stage, I have sent Keeleigh your message, she is fantastic. Tank you

Betygsatt 5 av 5 stjärnor

A friendly family business that has…

A friendly family business that has serviced our panels for over a decade.
Reliable and trustworthy I cannot recommend this company highly enough.
A first class service!

7 april 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you Lois, I have passed on your comments and my thanks to the team.

Betygsatt 5 av 5 stjärnor

Excellent Service

Excellent, swift and friendly service.
Superb communication throughout from everyone, thank you so much.

7 april 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you. God reviews mean a lot to the team who strive to do the best job possible. All the best

Betygsatt 5 av 5 stjärnor

Lucy totally sorted my problem

I spoke to Lucy about a problem I had as I had received a request from my FIT provider for a Schematic diagram of my Solar Installation. The original Installer had not provided me with a schematic drawing of the system and had ceased trading. I contacted Use the Sun as they had carried out remedial works for my insurer. Lucy was extremely helpful and went to trouble to sort out my issue.
Thank you very much Lucy!

2 april 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you for your review, it was our pleasure

This does highlight the importance of using accredited firms for installation even though they maybe a tad more expensive. We were not the original installers, we were called in by HIES to carry out remedial works in their absence. Of course, to do so, we had to recreate paperwork that was missing, such as the schematic, and were very happy to share this with you when you needed it

Hopefully now all is up and working as it should and will continue to do so for very many years

All the best

Betygsatt 5 av 5 stjärnor

Fantastic service and great value

Fantastic service and great value. Would not hesitate to recommend to anyone.

30 mars 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you for your review, I have passed it on to the team. We strive to do the best we can and are delighted when it is appreciated - many thanks

Betygsatt 5 av 5 stjärnor

Excellent Installers

Our Solar Panel providers (Evergen Solar) employed "Use the Sun" to instal our panels. Keith (from the Doncaster branch) carried out a detailed survey of our house prior to the scaffolding being erected. Josh and Keith arrived on time on the day agreed and carried out the installation very efficiently. They were both very courteous and completed the work without problems. Josh guided us through the system controls and monitoring application expertly and with care. They could not have been better!

17 mars 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you Barry. Always good to hear the team has done a good job, I will pass on your appreciation, many thanks

Betygsatt 5 av 5 stjärnor

Excellent job done

The engineer did really well serviced the air source pump not just a quick clean of some filters but also went through settings that had been used when first installed 6 years ago after he'd been the pump worked alot better and more efficiently sorted out a hot water issue a very good job done

5 februari 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you Stephen, delighted to hear the guys did a thorough job, I will pass on your comments to them and their manager. All the best. Charles

Betygsatt 5 av 5 stjärnor

Super service!

Super service, the plague has obviously passed! We just had our solar panels fitted and the installation couldn't have gone more smoothly. Nice guys, arrived on time, panels boxes and battery where we wanted them. Neat cabling etc. Swept up all debris. Many thanks.

Highly recommended.

25 februari 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Hi John

Thank you for your review. This is what we strive for on every installation and it is fabulous to hear our customers believe we are meeting our standards

All the best and looking forward to the sunshine and significant generation

Regards

Charles

Betygsatt 5 av 5 stjärnor

Highly recommend Eddie and all of Use…

Highly recommend Eddie and all of Use The Sun. From start to finish, excellent communication and fuss free installation of EV charger and solar panels with battery. Would happily recommend them. Looking forward to my solar future .Thank you

17 februari 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you Tina, I have passed on your comments to the team who are delighted to have another satisfied customer

Betygsatt 5 av 5 stjärnor

Simply top-class customer service at…

Simply top-class customer service at every level.
From initial contact with Eddie offering advice based on years of experience, to Keeleigh & Lauren facilitating a very pleasant visit by Lee to survey and offer further advice, to finally Andy & Scott professionally installing a perfect system explaining everything along the way.
All this in a timeframe that suited us, this is customer focus & service at the very highest levels. All coupled with very competitive pricing.
Followed up by Keeleigh calling post-installation checking everything is ok and we're satisfied, of course we are!
Use The Sun are very highly recommended by us, you'll have a great experience with the company!

6 februari 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you Matin, it was a pleasure to instal and you know where we are if you need us again - all the best

Betygsatt 1 av 5 stjärnor

Lack of Support

I used this Company in 2017 as probably one of their first Heatpump installs. They didn't instruct me how to Claim RHI Grant so I lost that. Put it down to experience. They fitted a Heatmiser control that you have to be a Genius to use. I have to constantly contact them if I want alter the settings when they should have offered an alternative controller. As it Is more important now than ever with rising Energy costs I asked for a call back on 14/10/24. No contact.
Phoned yesterday 05/02/25 No call back so I can get my heating on.
Phoned and left a message on their Website still no response and now they've gone home and it's -3° outside.
Buyer beware

6 februari 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Dear Mr Crane

I am at a loss to know how to reply. We pride ourselves on good customer service and helpful installers and our other feedback bears testimony to this

I have spoken at length to the office. As I understand it, we installed an Air Source Heat Pump July 2019 (not 2017 as you said) and for 6 years your system has worked perfectly; despite it having only been serviced once in May 2022 (unless you have had others service it)

You installed underfloor heating after we installed the Heat Pump. When you called us we sent a team to you, free of charge, who identified the fault lay with the pump for the underfloor heating, something we did not instal and have no experience with

As to the Heatmaster control, we use that a lot and have not had a problem. You have used it for 6 years and this is the first we are hearing of your problems; you did not mention any problems during the service in May 2022. If you have a problem with it now please call the office where someone will be able to help you.

For the RHI, we did not instruct anyone how to claim it, I am sure the sales team would have told you about it at the point of sale, it being one of the biggest sales drivers. After that it is down to the customer to complete the on-line form which contained personal details we do not have on our customers

My colleagues have been trying to contact you but you do not accept or return their phone calls.

I am sorry that after 6 years you are suddenly disappointed because your underfloor heating pump has broken down but there is little more that we can offer. If you disagree, please feel free to contact the office where advice is always available during office hours.

Betygsatt 5 av 5 stjärnor

I used Use the Sun a few years ago and…

I used Use the Sun a few years ago and to fair was very disappointed. Saying that I have used them end of last year and I got to say they were absolutely brilliant. Never have I encountered such a turn around in a company. From reception staff, accounts department and the installers. Nothing now could be improved. JUST FANTASTIC. Thank you all so much.

10 december 2024
Omdöme utan inbjudan
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Svar från Use The Sun

Dear Mr Asbury. Thank you for your review. We work very hard on all aspects of our business including customer care and so it is absolutely fabulous to read your review! Thank you and you know where we are if you need anything

Betygsatt 5 av 5 stjärnor

I spoke with Keeleigh about a problem

I spoke with Keeleigh about a problem, she sorted it very quickly with great kindness and first class customer service.
Keeleigh is an absolute credit to Use The Sun.

15 januari 2025
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you, we really do appreciate our customer reviews. I shall pass this message on to Keeleigh, she has been with us a long time and is absolutely excellent

Betygsatt 5 av 5 stjärnor

Very happy to recommend this company

Very happy to recommend this company. From Dean on sales, advising me on the optimal set up to suit our house and negotiating a fair price for it, to the installation team, who did a really great job on the install and Keeleigh, in the office linking everything together, the company have done a great job for me. 5 stars 🌟🌟🌟🌟🌟

19 november 2024
Omdöme utan inbjudan
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Svar från Use The Sun

Thank you Richard. We like to think we do a good job of customer care and always appreciate it when our customers take the time to tell us. I will pass on your comments to the team. Happy generating

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