Ordered Tuesday with a 5-day estimate, but it arrived early. Items were securely packaged with bubble wrap and air cushions, and the collectible boxes were in excellent condition. Got an amazing... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great stock at competitive prices. Fast turn around and shipping at the lowest cost. My go-to store in the US for Gunpla and other plamo, as well as various paint and supplies. I’ve been building mec... Se mer
The only reason I will not give 5 stars is because the mobile experience is not as good as the desktops. On mobile (safari in my case) there is no way to sort items which makes it harder to shop for s... Se mer
Företaget har svarat
I love her!! She was wrapped super safely in the box with cushioning all around. She has no damage or flaws and looks absolutely beautiful!!! Delivery was super fast too without any issues ^_^
Företagsinformation
Skrivet av företaget
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Kontaktuppgifter
4,7
Utmärkt
1 tn omdömen
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
the selection & reasonable price &…
the selection & reasonable price & shipping and handling
23 mars 2026
great customer service
great customer service, speedy delivery and great selection always
30 mars 2026
Worst customer service.
Worst customer service.
All I wanted to do was change my payment method and they ended up cancelling the order without asking forcing me to miss out on their Apex Anniversary sale.
Incompetent morons who can't even properly read an email are going to be the ones that help you when you have problems with their store, and from the looks of it, most likely you will.
20 april 2026
Omdöme utan inbjudan
Svar från usagundamstore.com
Hi there Nhattan,
Thank you for reaching out. I went ahead and checked on this order for you, and it does look like it was cancelled. Unfortunately, we are unable to change the payment method once an order is placed for security purposes.
I do see it looks like our customer service team reached out and provided you with a 20% off coupon so you could repurchase your items with the intended sale discount. If you do not see this in your inbox, please reach back out to us at support@usags.com.
I accidentally ordered two of the same item.
I accidentally ordered two of the same item. USAGS corrected the order and processed a refund immediately.
6 april 2026
You can always be confident
You can always be confident youre gonna get exactly what you ordered in great condition.
10 april 2026
Received package in timely fashion with…
Received package in timely fashion with no difficulties. I have yet to experience a problem from here and I don't believe I will anytime soon.
31 mars 2026
Yall have good pricing and typically…
Yall have good pricing and typically have whatever kit I am looking for at the time. The last kit I ordered was the Fenrir on a Thursday evening and it was setting on my door step by that Monday after the weekend. And usually have the cheapest price on what I am looking for. 5 stars 👍👍👍👍👍
9 april 2026
Great prices i save a lot here and they…
Great prices i save a lot here and they always gift me a sticker
1 april 2026
Quick delivery but the box was…
Quick delivery but the box was compromised. Pretty crumpled in a corner, and I’m a person that keeps their boxes. Other then that no complaints.
9 april 2026
Smooth as Silk
The delivery was smooth, timely and the contact was amazing. I am really pleased with the Raiser I ordered, and it's been helping me make the models I recently got nice, smooth and clean when trimming 🫶🏼
(HG 1/144 Gundam Wing Zero Colonies) It's almost done and I plan on showing it off on my page when it's all done. Thank you so much!
The price is worth the quality it's making ❤️
2 april 2026
Kit arrived in perfect shape and…
Kit arrived in perfect shape and packaged perfectly. Can't wait to build it.
9 april 2026
I love her!
I love her!! She was wrapped super safely in the box with cushioning all around. She has no damage or flaws and looks absolutely beautiful!!! Delivery was super fast too without any issues ^_^
9 april 2026
The figure was delivered quickly and in…
The figure was delivered quickly and in pristine condition.
9 april 2026
Good service
7 april 2026
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