A++ customer service!!!
This family business knows how to treat its customers. I brought two large TravelPro suitcases with broken zippers in for repair. When I called the day before, they said turnaround time was 2-3 weeks, maybe sooner, depending on the problem.
Next day I met the father and two sons and learned never to leave the zippers on the sides of the bag- always on top. How did I not know this after 40yrs of travel?
The zipper pull on the first bag was fixed right away but the other one would be ready in two days. Before I left, I couldn’t help but look around at the many beautiful pieces in store along with the interesting and useful travel items I never knew existed. The two sons checked in periodically to answer questions - they are extremely knowledgeable.
I was about to leave when the dad wheeled my second bag to me and said he was finished repairing it. What a nice surprise - that saved me a ton of time!
These guys know customer service! 5*****








