Great experience! The sunglasses arrived safely and well-packed. When a minor customs issue came up, customer support was quick to respond and resolved it right away. Very helpful and reliable service... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I placed an order on the 20th August for a pre order sunglasses with roughly estimated delivery of 6-10 days. I have received the sunglasses today on the 15th sept, even though it took a while i can't... Se mer
Företaget har svarat
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Se mer
Företaget har svarat
The purchases I made were more than satisfactory. Two pairs of Raybans, excellent products at very fair prices compared to other outlets. Well packed and delivered promptly. Would be happy to use this... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Kontaktuppgifter
22 Lintons Lane, KT17 1DD, Epsom, Storbritannien
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,6
Utmärkt
207 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 64 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had a great experience with Urban…
I had a great experience with Urban Sunglasses. The customer service team was very helpful, professional and responsive throughout the process. They kept me updated and were always willing to help resolve any concerns.
The sunglasses are genuine, good quality and exactly as expected. I really appreciate the support and the effort the team made to make sure I was happy with my order.
I would definitely recommend Urban Sunglasses and will happily order from them again.
8 september 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Svar från URBAN SUNGLASSES
Hi Dear Alison,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The glasses received are fake the GG on…
The glasses received are fake the GG on the glasses is painted into the frame they are not genuine GG logos very dissatisfied with this product
31 augusti 2026
Svar från URBAN SUNGLASSES
Hi Dear Customer,
The model you ordered has a different style of printing compared to other models from the brand, which can also be clearly seen in the product photos.
We understand that this may have made you think the product was not genuine. However, as we mentioned before, you are welcome to have the product checked for authenticity at any authorised store.
We are sorry that you were disappointed, but we would like to reassure you that we did not send you an incorrect or counterfeit product.
We contacted you to explain the situation and, as requested, we also sent you the new product of your choice.
We appreciate your feedback and will use it to improve how we handle situations like this in the future.
Warmest regards,
Urban Sunglasses Team
Reasonable price and packaging is also…
Reasonable price and packaging is also good and perfect
31 augusti 2026
Svar från URBAN SUNGLASSES
Hi Dear Kanchan,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
B B Delivery was quick and the Sunglasses…
Delivery was quick and the Sunglasses were exactly what I wanted.
30 augusti 2026
Svar från URBAN SUNGLASSES
Hi Dear Pullin,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Svar från URBAN SUNGLASSES
Hi Dear Claire,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I am very happy with the purchase
I am very happy with the purchase; the customer service is excellent
6 februari 2026
Svar från URBAN SUNGLASSES
Hi Dear Larisa,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Very quick service and easy to use
27 augusti 2026
Svar från URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Amazing customer service, and genuine care for customers.
I’ve been really impressed with my experience with Urban Sunglasses. The customer service has been excellent from start to finish, with consistent and quick replies. They answered any questions and doubts I had immediately and confidently. I had a slight issue with the case that came with my sunglasses, however they were extremely helpful and sent me a replacement straight away. They were quick to respond, professional and really reassuring throughout.
I’m really happy with my sunglasses purchase and after my experience with them, I would definitely feel confident buying from Urban Sunglasses again. It’s reassuring to know that they genuinely care about their customers and are willing to resolve any issues quickly.
Any questions about authenticity were so quickly resolved and reassured me.
I would happily recommend them to others!
2 september 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Svar från URBAN SUNGLASSES
Hi Dear Denis,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Highly Recommend!
Fantastic customer service. Changed my mind re glasses and they sent a swap almost immediately and arranged refund of balance. Have now ordered another pair. Highly recommended!
26 augusti 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear KATRINA,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
A perfect online retailer.
I purchased the wrong size of Wayfarers for a gift and had zero problems with the returns procedure; all e-mails were responded to quickly and the replacements sent out with no hassle. Their selection is excellent and authentic stock. I would happily recommend Urban Sunglasses to anybody and will definitely use them again.
27 maj 2026
Svar från URBAN SUNGLASSES
Hi Dear John,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The biggest frauds out there.
The biggest frauds out there.
I purchased a pair of Prada sunglasses for £300, and they sent me a pair of fakes.
As a result I did a review on here a few weeks back, they urgently messaged me and told me to take it down via a personal WhatsApp, not a business account. We agreed that as long as they sent a brand new pair of real sunglasses, and a full refund, I would delete the review.
I waited 2 days when they said the sunglasses would arrive, stupidly deleted my review as I got an email confirmation that they had been sent by Royal Mail. I’m now here a month later with a full refund, however no new pair of sunglasses.
Essentially they’re fraudsters that will only give you your money back if you notice and kick up a fuss.
20 juni 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear James,
First of all, we would like to sincerely apologise once again for the misunderstanding and for the inconvenience caused.
We discovered that the original item sent to you had previously been returned to us by another customer, and we fully acknowledged our mistake. As soon as we became aware of this, we arranged for a brand-new replacement to be sent to you and believed that the issue had been resolved.
However, two months later, you informed us that the replacement had never reached you. Until then, we were not aware that the parcel had been stolen. As soon as you brought this to our attention, we immediately arranged another replacement and made sure the issue was resolved.
We are truly sorry again for the misunderstanding and the inconvenience you experienced. We have taken responsibility for the issues that occurred and believe we have now done everything possible to resolve the matter fully for you.
Warmest regards,
Urban Sunglasses Team
Svar från URBAN SUNGLASSES
Hi Dear Mandy,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fake sunglasses
I purchased Ray-Ban sunglasses from this company, only to discover that they were not genuine.
Initially, I was told the sunglasses were out of stock and that I would have to wait around a week. After 10 days, I chased for an update and was then told they had been dispatched. They arrived the following day.
When I raised the issue regarding the authenticity of the sunglasses, I was given the rather lame excuse that the problem was caused by their supplier. As a customer, that is not an acceptable explanation — the responsibility lies with the retailer to ensure that the products they sell are genuine.
What is even more concerning is that there are numerous other reviews from customers making similar allegations about fake sunglasses being sold.
I would strongly advise potential customers to be very cautious and thoroughly check the authenticity of any designer sunglasses purchased from this company.
9 juli 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear Customer,
Firstly, we are very sorry to hear about your experience and sincerely apologise. As your order number is not visible, we are unable to identify your order or understand which product you are referring to.
All products sold on our website are 100% authentic and are sourced from authorised retailers. As this review is not linked to a verified order, we are concerned that it may not relate to a genuine purchase from us.
Please contact us via WhatsApp or email with your order details. We will do everything we can to investigate this and assist you as quickly as possible.
Warmest regards,
Urban Sunglasses Team
Speedy shipping, great price for the product!
Speedy shipping and the price of the product was considerably lower than other retailers.
29 juli 2026
Svar från URBAN SUNGLASSES
Hi Dear Rebecca,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Svar från URBAN SUNGLASSES
Hi Dear Jen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Good service quick delivery great price…
Good service quick delivery great price for the sunglasses ive been after for a while
29 juli 2026
Svar från URBAN SUNGLASSES
Hi Dear Elliott,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Having had many pairs of Erika Rayban's…
Having had many pairs of Erika Rayban's I am very familiar with the look and feel of a genuine pair, unfortunately these were most definitely fakes. First & last order with this company. Do not recommend.
**EDITED**
The reply from the company is not entirely accurate. Whilst they did try to rectify this issue with lots of communication on whatsapp, the 1st pair were 100% fakes. Now this second pair are yet to be verified and whilst a complimentary pair is a nice gesture it should not be felt to be a 'silencer' to remove this review. I reminded them this did not form part of my return for refund & as I wrote this review before any offer of a comp replacement my review remains accurate. In fairness they have refunded swiftly.
Having received a pair of bad fakes I immediately contacted Urban Sunglasses, I was contacted on WhatsApp and advised the 'supplier' had sent out the wrong ones & after a bit of back and forth a refund was agreed with the supplier being blamed. In the interim they had seen this review so I was contacted and as a complimentary gesture was to be sent another pair. They assured me these were a diff supplier & 100% genuine, a new pair did swiftly arrive... a far more genuine looking pair but I am still not completely convinced. They seem confident and have advised me to take them to a Rayban store for verification which I will do.
I have been sent many lengthy messages with apologies but having been asked I kid you not, 7 times to remove this review. This is really a case of the company customer service actually making a situation worse, I asked them after about the 4th request to stop asking me to remove the review and that I would take a view on the edit once the 2nd pair had been verified... despite this the messages kept coming!
Now, whilst this sounds like a good resolution with a refund and comp pair of 'genuine' replacements (in theory), I believe with online orders we really need to be able to trust these review forums and for that reason I have now updated with a full picture.
12 augusti 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear Lara,
We’re very sorry for the experience you had, and we completely understand your concerns.
All sunglasses sold on our website are sourced from authorised sellers, and we guarantee that they are 100% authentic. However, sometimes mix-ups involving returned items can unfortunately occur.
We contacted you directly regarding this matter and provided all the necessary assistance. The product sent to you was authentic; however, this review was posted before its authenticity was verified. Nevertheless, we addressed your concerns as quickly as possible and provided a full refund.
If there is anything else we can assist you with, please do not hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Rayban sunglasses
Easy to order,Free delivery and fast,good price,and excellent product all boxed correctly,will use again
27 juli 2026
Svar från URBAN SUNGLASSES
Hi Dear Gerald,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Detta är Trustpilot
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