Absolutely brilliant customer service - quick and helpful. I was suspicious about the authenticity of glasses as they were such a great price but I shouldn’t have worried. Great company and will defin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was skeptical as prices were cheaper than I'd seen elsewhere but the products are genuine. Two items were out of stock and so they sent a WhatsApp to notify me and offer me a refund or exchange if... Se mer
Företaget har svarat
Unfortunately the glasses did not fit so I had to return them. I didn't realise that in order to get it refunded I needed to contact them after I sent them back. As I didn't contact them I did not rec... Se mer
Företaget har svarat
Really helpful and communicative customer service department. We used WhatsApp and they were so quick to respond. My first pair ordered had gone out of stock but they got them shipped from Europe and... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Kontaktuppgifter
22 Lintons Lane, KT17 1DD, Epsom, Storbritannien
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,6
Utmärkt
85 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely brilliant customer service
Absolutely brilliant customer service - quick and helpful. I was suspicious about the authenticity of glasses as they were such a great price but I shouldn’t have worried. Great company and will definitely be using again.
4 april 2026
Fantastic customer service A*****
Fantastic customer service A*****
Super fast delivery
Superb experience, i will definitely be a returning customer, Thank You
18 april 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear Sam,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great customer service
I was skeptical as prices were cheaper than I'd seen elsewhere but the products are genuine.
Two items were out of stock and so they sent a WhatsApp to notify me and offer me a refund or exchange if I didn't want to wait. I then wanted to return 1 pair as they didn't suit me but this was really easy. I sent a WhatsApp and they sent me a shipping label. Good communication and would buy from them again.
6 april 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear Kirsty,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great site great communication and…
Great site great communication and product arrived next day
1 april 2026
Svar från URBAN SUNGLASSES
Hi Dear Laura,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Svar från URBAN SUNGLASSES
Hi Dear Vlad,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fab Service!
Didn’t have what I wanted, communicated really quickly and they sourced me a fab alternative. Posted when said and arrived quickly! Fab service!
7 april 2026
Svar från URBAN SUNGLASSES
Hi Dear Louise,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Really good price and great service
Really good price for a pair of Ray Ban sunglasses - a fraction of the price at which they sell elsewhere. Delivered really quickly. Will definitely use this company again 👍🏻.
7 april 2026
Svar från URBAN SUNGLASSES
Hi Dear Julie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fantastic company from start to finish…
Fantastic company from start to finish my glasses wete out of stock and they asked if i wanted a,refund but i was prepaired to wait and they came when expected very good communication threw whats app which i like and such a,good price for my sun glasses would highly recomend them ...
7 april 2026
Svar från URBAN SUNGLASSES
Hi Dear Liz,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great communication
Sunglasses were out of stock but they messaged me on WhatsApp to allow me to change order, wait, or refund very quickly. Very response and helpful, chose to wait for them to come back in stock and they delivered on time.
6 april 2026
Svar från URBAN SUNGLASSES
Hi Dear David,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Brilliant service. Brilliant price.
Haven't got a wrong word to say about them. The price and the whole purchasing experience was great. Well done everyone from customer service. Cannot fault a thing
7 april 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear Pauline,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Refund mishap sorted
Unfortunately the glasses did not fit so I had to return them. I didn't realise that in order to get it refunded I needed to contact them after I sent them back. As I didn't contact them I did not receive any correspondence so thought I'd been scammed....this however was sorted out very quickly by the company once they were made aware of my mistake!! Thanks and apologies
1 mars 2026
Svar från URBAN SUNGLASSES
Hi Dear Michala,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Their prices is very good
Their prices is very good. The order processing and deliver time is quick.
When I have an issue with my order and reach out to them their response to my communication is swift and they resolve any issue or queries I have. I will definitely recommend them to friends and family.
Thanks to all the staff at Urban Sunglasses that I had dealings with.
3 april 2026
Svar från URBAN SUNGLASSES
Hi Dear Omey,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Awesome service and very pleased with…
Awesome service and very pleased with the glasses.
27 mars 2026
Svar från URBAN SUNGLASSES
Hi Dear John,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The sunglasses are great but I feel…
The sunglasses are great but I feel they are very slightly bent so don't fully sit symmetrical on my nose.
1 april 2026
Svar från URBAN SUNGLASSES
Hi Dear Annie,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great customer service
Really helpful and communicative customer service department. We used WhatsApp and they were so quick to respond. My first pair ordered had gone out of stock but they got them shipped from Europe and kept me updated on deliveries etc.
8 april 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear Joanna,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great
At first I received faulty sunglasses, but the customer service was excellent — they quickly accepted my return and sent me a new pair without any hassle. Really impressed with how smoothly everything was handled. Very happy customer, 10/10! 🌟
6 april 2026
Omdöme utan inbjudan
Svar från URBAN SUNGLASSES
Hi Dear Roma,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Customer experience and service 10/10
27 mars 2026
Svar från URBAN SUNGLASSES
Hi Dear Francesca,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Svar från URBAN SUNGLASSES
Hi Dear Joanne,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Detta är Trustpilot
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