Recently purchased some crystal highball glasses from this company and was so impressed with there service I wanted to leave them a review, something I don’t normally do , The glasses arrived prompt... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Exquisite glassware and fast delivery (bought on the .EU site with no additional charges). The 1910 coupes are really stunning but the gold rim finish was rather poor, with bits worn off and a purple... Se mer
The glasses are beautiful and all I hoped for. Sadly a gin ballon arrived with a shattered stem eventhough they were very well packed and padded. I emailed Urban who got back to me almost immeadiatl... Se mer
Företaget har svarat
I submitted an order with Urban Bar on the 12th, 5 days later - I'm still waiting for dispatch. I've not received anything other than an email from DPD saying they're awaiting dispatch.... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Premhttps://s3-eu-west-1.amazonaws.com/tpd/logos/5a2ff8cab894c9021446e92c/0x0.png?cache-bust=1582199619160ium glassware and barware designed by Urban Bar. B2B Branding and Bespoke Design services available to the UK and Europe.
Kontaktuppgifter
The Glasshouse, Highfields Business Park, SG8 5JT, Kneesworth, Storbritannien
- 01763244473
- admin@urbanbar.com
- urbanbar.com
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience
Great to purchase from everything arrived very quickly and package with care.
4 oktober 2024
My order was delivered very qExcellent ordering experienceuickly
My order was delivered very quickly, packaging was excellent (maybe even a wee bit over the top) and I was delighted with the service.
1 oktober 2024
Nick & Nora glass
Very quick service, delivered within a few days, and a great glass for cocktails with a difference
30 september 2024
The customer service was excellent
11 september 2024
Well packaged and arrived promptly
Well packaged and arrived promptly. Shame about the £5 carriage charge.
11 september 2024
Lack of communication, but overall good.
I submitted an order with Urban Bar on the 12th, 5 days later - I'm still waiting for dispatch. I've not received anything other than an email from DPD saying they're awaiting dispatch.
I've contacted the phone number on their website - It's not recognised.
I've email the address on their website - no reply 5 days later.
I've used the support chat on their website - no reply.
I don't understand what's going on, or how everyone else has received such a good experience with them.
-- Edit
I will leave the original review above for transparency.
Urban Bar were quickly attentive to resolving the issue with this order. In the end, everything turned up perfectly. Just the matter with communication and website management.
17 september 2024
Omdöme utan inbjudan
Svar från Urban Bar
Hello, thank you for your message. So sorry to hear you feel like you've had a poor experience with us. We have emailed and left you a voicemail to further discuss this. The symbols you have selected for your engraving our outside of the standard alphanumerical characters, so it's taken a little longer to come up with a solution to process this for you. Your order will be shipped out to you today. So sorry for the inconvenience. All the very best.
Boston shakers
The website was easy to use, clear and fast. The actual product was clean, well packed and presented well. Both shakers have been well used already and will be buying some more for our 2nd station!
9 september 2024
Excellent fast service.
2 september 2024
The Order arrived quickly (well within…
The Order arrived quickly (well within the window you suggested0 and was very well packaged.
23 augusti 2024
Great all around!
Order was delivered promptly, great products (Cocktail Kingdom range) at a fair price.
Many thanks!
16 augusti 2024
Excellent range of products
Excellent range of products, price,packaging and delivery updates.
12 augusti 2024
I just keep coming back 😀
This is my fourth return to purchase the beautiful glassware and I can't think of a single reason I would go anywhere else in the future
The communication is great, the items are always packaged very well and everything is so reasonably priced. Delivery is quick and efficient.
A great company - I almost can't wait for my next breakage to justify a cheeky order.
5 augusti 2024
Emailed to say whisky barrel leaking…
Emailed to say whisky barrel leaking after following instructions to the full no response back from this company just waisted £90 on a barrel that’s useless so I’m very disappointed to say the least .
29 juli 2024
Svar från Urban Bar
Hi Kev, thank you for your email, apologies you are experiencing a problem with one of our barrels. We don't appear to have received an email from you, can you resend to admin@urbanbar.com and one of the team will respond to you as a priority.
Many thanks
Sam
Update: Hi Kev,
We have now received your email thank you for resending this. Our Team have actioned straight away and the barrel is being collected next week and a full refund issued to you. Apologies for any inconvenience caused.
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