UPS Suomi Omdömen 654

Jätän ostamatta jos tämä kuriiri kyseessä. Ikinä ei tiedä mitä saa. Yleensä jotain huonoa.

I got my parcel (a book from Italy), however the delivery guy said that I owed money, COD. It was cold and snowing so I paid, then looked at the invoice when i got inside. Invoice not for me, different name, customer address - 40 km away. Package content (on invoice) 2 sweaters from Kentucky. They charge 61.61$ COD. Immediately filed a complaint. Took 3 calls, waiting approximately 2 hours, on hold. Disconnected by UPS while waiting, to file the complaint. 7 days later, no update, no resolution, so called UPS. Nothing was done. Escalated, please call in a week. Called, Nothing was done, Escalated again, was told the refund would be either this coming Friday, or next Monday and if not to call this number and the billing people would have the authority to reimburse me while I was on the line. Now it's Tuesday. Called again. Ohh the guy you spoke to escalated it incorrectly. I will escalate it now. Call back in a week.
Time is money. I've wasted about 6 hours trying to get reimbursed what UPS wrongly charged me. Accidents can happen, but a company should learn from its mistakes. Continual neglect and deliberately refusing to address issues is incompetence. I've worked in IT for 17 years. I know software functionality, integration, security, escaltion. I will never use USP to ship anything. If I receive something and they ask for money, I want to see the waybill immediately.
For their blatant disrespect towards customers and their dishonesty disguised as customer service (to correct THEIR mistakes) they should be put out of business. Case Tracking # C-0333810935
UPDATE: After almost 3 months of weekly calling I finally got a full refund. What a hassle. This was totally unnecessary and not acceptable in the least. Customer service is an incompetent nightmare.

Ei oo kyllä ikinä ollu vielä näin vaikeaa paketin vastaanottaminen. Suosittelen käyttämään toista kuljetusliikettä.

Paketti saapui Suomeen nopeasti. Toimitusta yritettiin päivää ilmoitettua aikaisemmin. Kotona oli koko päivän joku, silti tuli tieto "yritetty toimitusta", vaikka ketään ei käynyt ovella. Ei tullut mitään tietoa, että paketti viety noutopisteeseen. Noutopisteessä piti käydä kaksi kertaa, koska ups:n järjestelmäongelman takia pakettia ei löytynyt ensimmäisellä hakukerralla.
Muistutus itselle, ÄLÄ tilaa mitään, jos Ups toimittaa paketin.

Jos olet tilaamassa jotain, ja ainut vaihtoehto on UPS:in toimituspalvelut, on parempi jättää tuote tilaamatta. Se on nimittäin arpapeli, tuletko tuotetta koskaan saamaan. Ensinäkään kuljettaja ei ole sinuun koskaan yhteydessä, saattaa jättää paketin vain ovellesi jos et ole kotona (vaikka asuisit kerrostalossa!). Eli eivät välttämättä vie pakettia noutopisteeseen. Asiakaspalvelu todella osaamatonta ja töykeää, sinne joutuu olemaan monta kertaa yhteydessä. Valehtelevat, vaikka sinulla olisi kirjallisia todisteita heidän lähettämistään vastauksista. Säästä hermojasi, ja koita saada tuote jotain muuta kautta.

Toimitus oli kohtalaisen nopea, vaikka arvioitu toimituspäivä siirtyi matkalla sattuneen viivästyksen vuoksi. Noutopiste oli kaukana, vaikka lähempänä olisi ollut useita noutopisteitä.

By far the worst courier service in Finland.
"UPS ninja" is no joke. They still do that 9/10 times in my case. I have cameras to verify no-one ever visited my door and still I keep getting these "Delivery attempted, no one at home" messages.

Also when they loose your package or fail to send you any kind of notification of it's arrival but do remember to send the info that "shipment has been returned to sender due to me failing to pick it up", the customer care always answers in happy tone how "they have no legal obligation to compensate me anything".

Web UI is messy and buggy. Font is so bad it can't even display lower case 'i' without it looking like an 'l'. Multiple registrations needed for my ups, UPS, myChoice... It's all really confusing.
Occasionally web UI tells that some contact info is missing and when I click to check, everything is there. Does not support Scandinavian alphabets in 2025??
No confirmation message to delivery type selection SMS. Really, nothing works.

This is an absolute joke and I have no idea how this business is allowed to continue.

Seurantaan tuli, että paketti on toimitettu, mutta sitä ei ole tuotu perille.
Reklamaatiosivu ei toimi, vaikka täytät kaikki tarvittavat tiedot oikein.

This is the worst delivery company ever. Firstly, you claim you attempted delivery when no attempt to deliver was made and then you take my parcel to a location one hour away from my home by public transport(this is not the first time this is happening). Then no message is sent as to where my parcel is available for pickup. If at all you attempted delivery, then you will leave me a forwarding address. Your services are the worst.

Allekirjoitusta vaatinut paketti toimitettiin väärään osoitteeseen. UPS oli merkannut vastaanottajan osoitteen väärin ja paketti toimitettiin väärään osoitteeseen, aivan uskomatonta, että allekirjoitusta vaatinut lähetys annetaan eri nimiselle henkilölle kuin paketin vastaanottaja. UPS asiakaspalvelu oli tilanteessa aivan hyödytön, onneksi väärän lähetyksen saanut henkilö antoi minulle paketin.

I didn't receive any information that my parcel arrived. I went to pickup place but I could not get because I didn't have any code. I called and find out it has been sent to another adress.

The reason of the 2 stars is that the delivery date was planned on Friday at my home. I waited whole day and later the delivery changed to Monday. I spent Monday at home waiting for it and later in the day, the delivery was changed to Tuesday. Again, I spent most of the day at home and I signed electronically agreeing the box could be left on the front door. The only time left home the goods was delivered. But, because it required my signature (?), it was delivered at a collection point. I drove there to pick up.

Another product had the delivery time estimated in the evening, but it was delivered at lunch time. Luckily I was at home.

Absolutely terrible. Never ever will use ups ever again.
How hard is it to deliver a package from Germany to Helsinki Finland in year 2025- well it turns out it is extremely hard.
Even though ups had my full address, door code to enter the building, all the instructions regarding delivery and I paid 18 e for a faster delivery- they failed to deliver the package AND on top of that- marked as if It was delivered. Well I called 5!!!!! Times to ups customer service and only 1!!woman told me that my package was left at some random pickup location 5 km away from me. LIKE what the ****?!? And not a single message or notification about where it was left and that I should go and pick it up.
But the craziest part is, I thought I would never get my package so I ordered the good again. And guess what- the same story as with the first one all over again! So I got the good I ordered 2 weeks from the day of the order and 7 calls have been done and only 1 useful customer service response. Absolute s*** of a service . I would leave 0 stars if I could . Nobody should ever use ups and ups should absolutely be ashamed of the quality of service they provide. FedEx does 100 times better job than you guys.

Todella nopea toimitus: tilauksesta seuraavana päivänä oli paketti ulkomailta kotiovella. Kuski oli ystävällinen ja kaiken lisäksi selvitti asuntomme kerroksen korkeassa kerrostalossa, vaikka unohdin sen kertoa ovipuhelimessa ja se puuttui paketista.

Aina kun on UPS kotiintoimitus niin tietää että tuote tulee maahan nopeasti, mutta ei koskaan tule perille. Aina pitää joko soittaa asiakaspalveluun jotta kääntäisivät toimituksen uudestaan tai hakea jostain hevonkuusesta itse. En ymmärrä miten nämä voi hoitaa näin surkeasti toimitukset aina. Kertaakaan ei ole toimitus onnistunut ilman valitusta.

Horrible service!

1) They claim to have attempted home delivery without really attempting at all. This has happened to me several times.

2) They deliver the package to inconvenient locations. When I complained, they claim that the original location was full.

3) I believe they are exploiting the drivers with time pressure so that they have to cut corners.

I order packages from Amazon (Germany) and at times they get them delivered with UPS. It's already a red flag that you have to reply to a text message just to make sure they deliver to the address they have received, but what is worse is that even if you do reply and within time, they still do not deliver. When you contact their customer service, they claim there was an attempted delivery, even though no one ever showed up. Next step is the customer service person "promising" it will de delivered later and then it still doesn't happen until the next day, if you're lucky. Also needing to depend on Amazon to know they are not delivering is just laughable at best. Avoid like the plague if possible.

The worst shipping company in the world.

UPS on yksi huonoimmista palveluista mitä ikinä tullut vastaan. Olen juuri muuttanut Helsinkiin ja noin 30stä paketista joita UPS on tuonut niin taitaa yksi joka on saapunut perille asti. Yleensä toimitusta ei edes yritetä vaan paketit viedään suoraan jonnekin hevonkuuseen ja yleensä vielä johonkin pakettimestaan joka ei ole edes auki viikonloppuisin ja on joku keittiötarvikekauppa normaalisti.

Minkä helvetin takia tästä palvelusta pitää vielä maksaakin kun ei edes palvelun peruskriteeri täyty. Sama pätee muihinkin. Matkahuolto viime aikoina myös ripotellut paketit ympäri Helsinkiä miten sattuu. Opposite of customer first.

Terrible service. They said they tried to deliver. I was home all the time and nobody arrived. I have a camera to the road and no UPS truck visited.

So they just lie. They don't even try to deliver. This has happened multiple times. But not with other courier companies. UPS is the wrost.