UNTAMED STREET Omdömen 

345
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I just received my third pair of Untamed, and as usual it was perfectly packaged, the fit matched the previous two pair, the quality and uniqueness was evident immediately and an extra pair of laces w... Se mer

Betygsatt 5 av 5 stjärnor

Very high quality shoes and boots, and the customer service is outstanding. After 3 years, a zip in a boot broke, and Untamed Street offered to fix it at a very reasonable cost. The boots came back wi... Se mer

Betygsatt 5 av 5 stjärnor

In love. So glad I splashed out & got a pair of the terra-brown Berkeleys. I know these will last forever. They are crafted beautifully. First wear was on a 10 hour shift & they were very comfortable... Se mer

Betygsatt 5 av 5 stjärnor

Já vou no 2º par de botas desta marca e não poderia estar mais satisfeito, qualidade do produto é excelente e o atendimento ao cliente é de nível superior. Em caso de troca o processo é bastante simpl... Se mer

Företagsinformation

  1. Skobutik

Informationen kommer från olika externa källor

Designed in London and artfully handcrafted in Italy with the finest calf-skin leathers and unravelled attention to detail | Untamed Street


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

345 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(345)

56 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent service!

Recently bought the Camden boots. After a couple of weeks it hat a small problem. Got a quick response. They offered me several solutions. Within a couple of weeks they sent me a new pair. Excellent service!

21 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

super store, super support

The shoes arrived, the quality is great. It’s a pity that the size is too big. The only thing is that the shoes are a little larger in size than the standard ones. you need to measure your foot. Otherwise, having felt the product, I will say that it was made with love.. I was very pleased with the support service. They respond quickly, create and reserve a product in a smaller size for exchange. in short: I would be very pleased if you kept the brand like this, because it is valuable. Thank you

20 december 2024
Betygsatt 5 av 5 stjärnor

EYTON rich-brown laceless ankle boots

EYTON rich-brown laceless ankle boots. 44. These are the coolest looking boots I have ever owned. I have lots of shoes but the quality of these boots is amazing. I'm already thinking which ones I will purchase next. They were delivered within just a few days after ordering. The best customer support.

13 december 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

The products are good (NOT all)

The products are good (NOT all). But the customer service you can not rely on them. I asked for a return, they replied with an email explain the instruction, when the return process did not work, I contact with them again ask why they offer this return service if it does not work, they replied that they did not offer that, however I have their reply by email as a proof. They hold around 1300 GBP till now until we find how we will return the items

12 december 2024
Omdöme utan inbjudan
Logotyp för UNTAMED STREET

Svar från UNTAMED STREET

Hi Mohamed,

We offer free shipping and free returns, no questions asked. In your case, we took significant steps to help you return all five pairs of shoes as conveniently as possible—despite increasingly aggressive communications directed at our staff, which have made assisting you more difficult.

Because of your time constraints, we personally generated the return labels for you and arranged a Royal Mail collection directly from your workplace—an arrangement customers typically handle themselves. Unfortunately, Royal Mail confirmed that no parcels were presented when the courier arrived. We have arranged another collection for tomorrow. To prevent any further misunderstandings, please ensure your concierge is fully aware of the arrangement. With the pre-Christmas period affecting carrier schedules, there are factors beyond our control, so doing all you can to facilitate the process will be very helpful.

As an alternative, there is a Post Office branch just a short walk from your workplace where you can drop off the parcels. However, should you need to arrange a new collection, we have already offered to keep your return window open, giving you the extra time to ensure a successful return. The moment these items are back with us, we will immediately process your refund.

Throughout this entire process, our team has remained patient, considerate, and understanding. We genuinely care about providing empathetic support, and it is deeply disheartening that our best efforts haven’t resulted in a more positive outcome.

Kind regards,
Gemma
Customer Care
care@untamedstreet.com

Betygsatt 5 av 5 stjärnor

Worth every penny

I’ve bough pair of boots, and honestly I’ve never had such a decent pair. Hand made, You can see craftsmen put heart and soul to make them. Fantastic costumer service. Abbi helped me with trucking the parcel. Considering that it came from Italy, courier delivered within 5 days. Super happy here I will buy again👈🏼🫶🏻

15 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exceptional quality and customer…

Shoes exceptional quality and customer service equally. Very positive experience, slight delay in delivery due to accumulation of orders post black friday, but customer service that accompanies you day by day. Quality of the shoes even higher than you imagine seeing them online. I suggest you ask for information on the color shades (cigar brown for example arrived a little darker than the photos online), you can request lighter or darker. Customer service that worked to satisfy me to the maximum, also proposing me to change with new shoes with a lighter shade. I will definitely return to buy shoes for spring summer. Prices adequate for the quality.

6 december 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Not worth the price

They look amazing and customer service is great but unfortunately the product isn’t great. The boots I purchased are very uncomfortable and they’re certainly not worth the hefty price tag.

12 november 2024
Omdöme utan inbjudan
Logotyp för UNTAMED STREET

Svar från UNTAMED STREET

Hi Omar,

Thank you for your feedback. I’m so sorry to hear the SOHO urban-black high sneakers weren’t the right fit for you. This style has been a cornerstone of our sneaker collection and one of our most sought-after designs for years. The SOHO is crafted from superb-quality leather and features two functional lateral metal zippers that make daily use incredibly convenient.

To clarify, we offer free shipping and free returns/exchanges, no questions asked. I can see that you originally purchased a size 45 but later exchanged it for a size 44 using our free service. When you contacted us to let us know that you were struggling to close the zippers, we offered you the option to return size 44 for a full refund. We also mentioned that it is not uncommon for customers with a high instep/arch to initially experience difficulty closing the zippers but that this is often resolved by loosening the laces. While this adjustment works for most, it seems this didn’t resolve the issue in your case, so we shared instructions on how to return the sneakers free of charge.

It appears the second return hasn’t been initiated yet, so I’ve now contacted you directly to share the return instructions again.

Thank you again for giving the SOHO a try, Omar. Please let us know how we can help further.

Best regards,
Gemma

Betygsatt 5 av 5 stjärnor

Great fit and craftmanship

Great fit and craftmanship. Extra satisfactory from Great service by Abbi/customer service as I decided to change model from 1st order. She made me feel VIP customer, despite of my 1st order.

14 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Gorgeous

Oh, my gosh.
I really liked the look of the RANDOR terra brown laceless biker boots. Yes they don't come cheap......But they are....
Beautifully made, exquisitely stylish and excellent value for money.
Untamed Street's service is exemplary and I would like to thank you for ensuring my boots arrived ahead of the original date specified.
I'm so happy with them, I can't stop smiling.
If you love boots as much as I do, you will understand.

23 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

two weeks ago i received my second…

two weeks ago i received my second pair of untamed streets , a pair of very beautiful eyton laceless ankle boots . cheap ? no, they're not ... but as a customer you get the proof that they still exist, true craftsman !
beautiful design, quality. the little details, the little imperfections that make the difference ...

10 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best boots I have ever owned …

I bought the boots because I absolutely love them and the customer service really is second to none.
I had a slight problem and was able to speak to someone by phone. He listened to my slight issue and dealt with it immediately. I’m so impressed and will definitely be back for more. Highly recommend.

1 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best Boots and Customer Service Bar None…

Untamed Street has the very best customer service I have seen in a retail brand. Their shoes are the finest quality and when I had a size mistake, and one boot fit larger than another I had purchased, they executed an exchange in three days and made it perfect. Their team is responsive, and it is the best boot I have ever owned. I will be back many times.

31 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wonderful, stylish, unique, artisan brand - super helpful, responsive customer care.

I fell for a particular boot (York Urban Hiker) - loved everything about it - but delayed ordering, and my size became unavailable: Marco checked with the makers in Italy, and determined a one-off, special order was possible; they arrived (within a fortnight!) yesterday - and they're just stunning; perfect (in their consistent, deliberate, 'aged' imperfections) & incredibly well, sturdily made; the perfect balance.
I wholeheartedly recommend this brand to anyone who values style, beauty, & top-drawer, quality construction.
I'll be back for more.
Bravo!!
Nick

26 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Stop! Buy your boots here!

Stop! Buy your boots here!
Being a footwear fanatic I’ve done the research.
OMG I bought the York Welted Military boots. Yep 2 pairs cause they are soooo good!
14 lace holes makes for a perfect fit!
Leather inside and out makes for a perfect feel!
Great customer service.
Oh and loads of compliments from friends and passers by.
I looked for months always returning to Untamed Street.

27 oktober 2024
Omdöme utan inbjudan

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