Loved the shop overall ! Special mention to Nora who was so nice and took the time to make sure I got everything I wanted, I even learned a lot about military surplus. Recommended 5/5
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Paid fed ex for a return which has to be accepted by universal surplus…I’ve paid for a return which hasn’t been accepted. This is a con, paid for the product and now a 25euro return….
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Je suis tombé par hasard sur la boutique à Paris et j’ai tout de suite été intéressé par les escape maps. Le vendeur, David, m’a déroulé un véritable cours d’histoire. J’ai finalement commandé sur l... Se mer
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It's not a bad shop, it's just a little missold. Bought a navy jumper and raf tailor pants. Very happy with the jumper, good size, comfortable, and keeps you warm. The tailor pants also do fit.... Se mer
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Företagsinformation
Skrivet av företaget
UNIVERSAL SURPLUS is a Paris based retailer established in 2012 and specializing in vintage military clothing, uniforms, and workwear. With a physical store in Paris and a growing online presence, the brand offers a curated selection of authentic surplus pieces that combine quality, durability, and timeless style. Alongside our vintage inventory, we develop our own line of military and workwear reproductions produced with a high level of accuracy and built to meet modern standards. Universal Surplus serves collectors, fashion enthusiasts, and anyone seeking reliable and functional apparel with genuine military heritage.
Kontaktuppgifter
5 Rue Réaumur, 75003, Paris, Frankrike
- 01 86 04 12 97
- info@universal-surplus.com
- universal-surplus.com
2,8
Medel
75 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Loved the shop overall
Loved the shop overall ! Special mention to Nora who was so nice and took the time to make sure I got everything I wanted, I even learned a lot about military surplus.
Recommended 5/5
18 april 2026
Omdöme utan inbjudan
Paid fed ex for a return no approval
Paid fed ex for a return which has to be accepted by universal surplus…I’ve paid for a return which hasn’t been accepted. This is a con, paid for the product and now a 25euro return….
10 april 2026
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Hello,
We understand your frustration and apologize for the delay.
Your return request was made outside of our business hours, and we do not operate on weekends, which is why it could not be accepted immediately. We approved your return as soon as we resumed work on Monday.
If you still haven’t received your return label, please contact us at info@universal-surplus.com so we can resolve this for you as quickly as possible.
Thank you for your understanding.
Universal Surplus Team
J’adore cette marque !!
J’adore cette marque !!! même si c’était un peu compliqué d’avoir quelqu’un du service après vente. mais rapport qualité prix incroyable, j’ai acheter 3 articles chez eux pour noël et ça a cartonné !
30 december 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Merci beaucoup pour votre message, ça nous fait vraiment plaisir.
On est ravis que les articles vous aient plu, surtout pour Noël !
Et merci aussi pour votre retour sur le service après-vente, on en prend bonne note, on fait de notre mieux pour s’améliorer là-dessus.
À très bientôt.
Je suis tombé par hasard sur la…
Je suis tombé par hasard sur la boutique à Paris et j’ai tout de suite été intéressé par les escape maps.
Le vendeur, David, m’a déroulé un véritable cours d’histoire. J’ai finalement commandé sur le site et la livraison est arrivée en 3 jours.
Très bonne expérience globale, aussi bien en boutique qu’en ligne.
6 februari 2026
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Merci beaucoup pour ce retour, ça nous fait vraiment plaisir.
On est ravis que votre passage en boutique vous ait plu,David sera très content de lire ça.
Et encore mieux si l’expérience en ligne a été à la hauteur derrière.
À très bientôt, on espère.
Svar från UNIVERSAL SURPLUS
Merci beaucoup pour votre message, ça nous fait très plaisir.
À très bientôt.
Super expérience !
16 oktober 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Merci beaucoup pour votre message, ça nous fait très plaisir.
À très bientôt.
Zéro service client
Commande passé d'un pantalon et d'un short. Je reçois deux pantalon dont l'un défectueux avec une braguette qui se fonctionne pas.
Après 1 semaine et plusieurs tentative de contacte via leur site internet, leur tchat et un appel à la boutique : toujours aucune réponse
A fuir
9 februari 2026
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Bonjour,
Nous sommes vraiment désolés pour cette expérience et du temps de réponse. Nous comprenons parfaitement votre frustration.
Si ce problème n’a pas encore été réglé, nous souhaitons vous aider à résoudre la situation avec votre commande. Pourriez-vous nous préciser votre numéro de commande et, si possible, nous envoyer une photo du pantalon défectueux ?
Nous ferons tout notre possible pour trouver une solution rapidement.
Slow customer support
I have ordered from this store several times in the past and was usually very satisfied with the products and their service. Unfortunately, this experience showed me how unreliable and slow this shop can be when problems occur.
Three days after placing my order, I received an email informing me that the item I had purchased was suddenly no longer available, even though it was listed as in stock on the website at the time of ordering. This already raises doubts about how accurately this shop manages its inventory.
I was told that I could either choose a different item or receive a refund. I replied immediately that I would like to exchange the item, but then received no response at all. After waiting more than a week without any feedback, I had to contact customer support again and ask for a refund instead.
Only after my second message did I finally receive a reply, explaining that an exchange was no longer possible and that a refund would be processed. The entire process was extremely slow and poorly communicated. Being left without any response for days as a paying customer is simply unacceptable.
Based on this experience, I cannot recommend this shop and will not be ordering here again.
27 januari 2026
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Hello,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been.
It’s never our intention to leave a customer waiting without answers, and we’re sorry for the slow response and poor communication in this case. Your feedback is very important to us, and we’ll make sure to use it to improve how we handle orders and support moving forward.
We truly regret that this has left you disappointed, and we appreciate you sharing your experience.
Unusable paid return label (FedEx) + no customer service response
I’m very disappointed with Universal Surplus’ return process and customer service.
I received my order on January 12th (Order #43849) and initiated a return immediately, requesting a full refund. I also paid for/created the return label through their website. However, the label provided is for FedEx, and FedEx drop-off is not realistically available where I live (Beder/Aarhus, Denmark). I tried multiple local parcel shops and none of them accept FedEx shipments. In short: I paid for a return label that I cannot use.
What makes this even more frustrating is that Universal Surplus’ own return policy states that they are happy to change the courier if needed so the return can be completed. Despite that, I contacted customer service three times—on January 13th, 19th, and 21st—asking them to either arrange a FedEx pickup or provide a label with a different carrier that actually has local drop-off points. I have still not received any response or guidance.
Their policy also states returns must be made within 14 days of receiving the parcel, but without a workable courier option—and without any customer support—it becomes impossible to comply. This issue is entirely outside the customer’s control, yet the burden is placed on the customer.
At this point, I’m simply asking for a workable return method and a full refund. If Universal Surplus resolves this promptly, I’m happy to update this review accordingly.
Order: #43849.
12 januari 2026
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Hello,
We’re really sorry to read this and completely understand your frustration, especially given the situation with the return label and the lack of response.
This is clearly not the experience we want to provide.
If FedEx is not accessible in your area, the only solution we can offer is for you to send the return using a carrier of your choice.
We confirm that your case has now been handled, and we remain available if you need anything further.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Incroyable
Incroyable, j’ai acheté un fatigue pants magnifique. Super basique à un bon rapport qualité prix
19 januari 2026
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Merci beaucoup pour votre message.
On est ravis que le fatigue pants vous plaise et que vous soyez satisfait du rapport qualité-prix.
À très bientôt.
Unresponsive to shipping carrier & customer
I ordered a pair of sunglasses from Universal Surplus that were held up in customs clearance by FedEx in the US. FedEx reached out to both Universal Surplus and me about additional documentation/information, but the company has been completely unresponsive to repeated inquiries. The order will be sent back to Universal Surplus if the additional information is not provided. If that happens, I'll like have to dispute the credit card charge as it does not seem like the company will readily respond to a refund request.
16 januari 2026
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Hello,
We’re really sorry for this situation and understand how stressful and frustrating it must be.
We do respond to FedEx when they request additional information. However, even when everything has been provided, customs procedures can sometimes take a bit of time, and unfortunately this part is outside of our control.
If the issue hasn’t been resolved yet, could you please share your order number with us so we can look into it more closely?
We truly appreciate your patience and understanding while this is being resolved.
Un service client exécrable
Un service client exécrable.
Première expérience, je commande un article de la mauvaise taille, je m'en rends compte immédiatement, je me dis pas grave, j’envoie un message via le formulaire de contact pour expliquer la situation et un autre via le chat sur le site pour être sûr d'être lu, et je recommande à la bonne taille. Réponse une semaine plus tard, alors que l'article a déjà été expédié, "On a pas vu, vous pourrez toujours le retourner". Je me dis ok pas de soucis.
Je constate des frais de retour exorbitant de 12.27€ soit le quart de ce que j'ai payé. Il faut croire que les articles sont retournés en Porsche. Bon soit c'est ma faute, je ferais attention la prochaine fois.
Bon pigeon, je recommande une seconde fois. Je reçois un pantalon dont littéralement aucune mesure ne correspond à celle indiquée sur le site et qui donc ne me va pas. J'envoie un mail avec explication et photos à l'appui, pas de réponse, évidemment. Je passe par le portail de retour, j'indique qu'il y a une erreur de leur part, frais de retour : 12.27€. Là c'est trop.
Est-ce vraiment normal de faire face à un mur lorsqu'on essaie de parler au service client ? Existe-t-il seulement ? Pourquoi de tel frais même lorsqu'il y a eu une erreur de leur part ? Mystère.
28 oktober 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Bonjour,
On est vraiment désolés de lire votre message, et on comprend totalement votre agacement après une expérience comme celle-ci.
On reconnaît que le délai de réponse n’a pas été à la hauteur, surtout dans votre situation où vous aviez essayé de nous contacter à plusieurs reprises, ça n’aurait pas dû se passer comme ça.
Pour les frais de retour, ils sont effectivement appliqués en temps normal, mais dans le cas d’une erreur de notre part sur le produit reçu, ce n’est pas normal que vous ayez eu à les payer.
On prend votre retour très au sérieux et il nous aide à avancer. Depuis, nous avons renforcé notre service client pour éviter que ce type de situation ne se reproduise.
Encore désolés pour cette expérience, et merci d’avoir pris le temps de nous écrire.
Première et dernière fois
Entreprise qui ne mentionne pas les composants intentionnellement (je ne suis pas le premier à l'écrire), surtout quand il s'agit du polyamides et de tous les dérivés synthétiques de la pétrochimie.
==> Bien sûr, les frais de retour sont à la charges du client.
Pour finir, "Service client" qui ne donne pas de réponses évidemment malgré les relances.
30 oktober 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Bonjour,
Nous sommes vraiment désolés de lire votre message et comprenons votre frustration.
Nous précisons toujours les composants sur nos fiches produits, mais il est possible que cette fois-ci certaines informations n’aient pas été renseignées correctement ou qu’une erreur se soit glissée, et nous nous en excusons.
Concernant les frais de retour, si vous nous contactez par mail et que nous constatons qu’il s’agit bien d’une erreur de notre part, nous créerons une étiquette de retour à notre charge.
Nous avons depuis renforcé notre service client pour mieux répondre aux demandes et éviter ce type de situation.
Merci d’avoir pris le temps de nous écrire, votre retour est précieux.
Could have gone better
I didn't like the product, but they were very professional in responding to me and assisting me, which shows great professionalism.
14 september 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Hello Michele,
We are very sorry to hear that your experience with our tactical glasses was disappointing. Your feedback is extremely important to us, and we want to make this right. We can offer you either a full refund or a store credit.
Please share your order number with us so we can process your preferred option as quickly as possible.
Thank you for giving us the opportunity to resolve this,
The UNIVERSAL SURPLUS Team
Article non conforme, aucun service client
J’ai reçu un article différent de celui présenté sur le site, dans un état bien plus abîmé que ce qui était indiqué (et cerise sur le gâteau : livré avec 10 jours de retard).
J’ai contacté le service client avec photos à l’appui : aucune réponse après plusieurs jours.
Site à fuir si vous attendez un minimum de sérieux ou de suivi après achat.
22 juli 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Bonjour Paul,
Nous sommes sincèrement désolés d’apprendre que votre commande n’a pas été conforme à vos attentes et que vous n’avez pas reçu de réponse rapide de notre part. Ce n’est absolument pas le niveau de service que nous souhaitons offrir.
Pour que nous puissions examiner votre situation et trouver une solution, pourriez-vous nous transmettre votre numéro de commande ?
Nous nous engageons à traiter votre demande dans les plus brefs délais.
Merci pour votre compréhension et votre patience,
The UNIVERSAL SURPLUS Team
it's impossible to have a feedback from…
it's impossible to have a feedback from them about the order. there's no info and i am still waiting for something that i payed days ago. i am not sure i will get what i bought
:((
28 juli 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Hello Paolo,
We’re sorry for the confusion regarding your order. According to our records, your order was refunded on August 8th, and a confirmation email was sent to you at that time.
If you haven’t received the email or the refund, please check your spam/junk folder, or contact us directly with your order number so we can assist you further.
Thank you for your understanding,
The UNIVERSAL SURPLUS Team
Why bother?
Intentionally not listing the full material composition list (leaving synthetic out), sending ripped products and ignoring multiple emails for 2+ weeks. Why bother?
14 juli 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Hello,
We are truly sorry for the disappointing experience. It seems there was an error on our side in handling your order. Regarding the product composition, some variations can occur because military suppliers, occasionally change materials for cost or production reasons depending on the time. Since we purchase in large quantities, it is unfortunately not possible for us to check the exact composition of every single item.
We appreciate your feedback and will continue working to provide clearer product information in the future.
Thank you for your patience and understanding,
The UNIVERSAL SURPLUS Team
Stay Away!
Stay Away!
Order went fine, until items arrived with defects. Store was responsive on email until realising I am requesting a refund, and now radio silence on email or chat. Seems like customer service exists until it's not convenient.
NOTE: whilst I've not received any reply to my multiple emails in the last 10 days, they have responded to many reviews on here - shows you where their priorities are
1 juli 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Hello,
We are truly sorry that your experience with our tactical glasses did not meet your expectations. Your feedback is very important to us. Please share your order number so we can promptly process a full refund and make things right.
Thank you for giving us the opportunity to resolve this,
The UNIVERSAL SURPLUS Team
Just stay away...
Nearly one week since I ordered and it hasn't shipped yet and I haven't been informed of any delays. They don't respond to their chat nor mail (yet). This isn't my first bad experience with them and I've only ordered once before. They used to be under Brut or something and they worked fine but stay away from Universal surplus, their costumer service is nearly non existing.
8 juli 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Hello,
We’re truly sorry for the delay in shipping your order and for the lack of communication — we understand how frustrating this can be.
It’s not an excuse, but during our sales period combined with the free shipping code, we experienced a very high volume of orders, which unfortunately caused delays in fulfillment. We also acknowledge that we should have communicated better, and we’re working to improve on that point moving forward.
Regarding the lack of response to your emails and messages, this is equally regrettable. Our offices were closed for the long weekend around July 14th (a national holiday in France), which impacted our response time. That said, we know this doesn’t justify everything and we take your feedback seriously.
We’re a small independent team and don’t have the logistical power of big structures like Amazon — but we genuinely do our best every day to meet our customers’ expectations.
Thank you for your patience and support, and again, sincere apologies for the inconvenience.
Best regards,
The Universal Surplus Team
Scam pricing - No communication - Beware
Recently ordered - shipping went super fast, but as the package arrived I noticed they sold me a French work jacket for 69 EUR - that I can easily get for 15 EUR in a work supply store (the exact same jacket). The rest of the ordered clothing felt weird too. Trying to return the clothes - they charge 24 EUR for a return label. Unfortunately they did not send me the return label yet (two days passed) - digital. They also did not respond to my mails yet. Absolutely not satisfied. Beware.
7 juli 2025
Omdöme utan inbjudan
Svar från UNIVERSAL SURPLUS
Hello,
We’re truly sorry to hear that you’re not satisfied with your order, and we appreciate you taking the time to share your feedback.
Regarding the French Work Jacket, we completely understand your concern about pricing. That said, we’ve sold this item extensively over time and have never received this type of feedback until now. It’s one of the most iconic French utility jackets — and like many heritage garments, its market value can vary significantly, from around €20 to well over €500 for older, rare versions, depending on condition, age, fabric weight, and sourcing.
It’s possible you’ve seen a visually similar jacket in a workwear store or online at a lower price. However, visual similarity doesn’t necessarily reflect the same level of quality, origin, or historical value — and these are key elements we take into account when curating our pieces. We always aim to align our prices fairly with the market and our competitors. If that weren’t the case, we likely wouldn’t still be here — our customers are well-informed and always have the final say.
As for the other items in your order: these are authentic military surplus pieces. We understand they might not meet everyone’s expectations and that some people unfamiliar with surplus may find them a bit “weird” at first. That’s exactly why we do our best to communicate this clearly through photos and product descriptions — to help customers make informed choices and avoid any misunderstandings.
Regarding your return: if you haven’t yet received the return label, that’s clearly an oversight on our part. Our customer service team is currently catching up, but your request will be prioritized and you’ll receive your label shortly.
While return shipping is currently the responsibility of the customer (as stated in our policy), we’re actively working on improving both delivery and return options to offer more affordable and flexible solutions to our community.
Once again, we’re sorry for the inconvenience and truly hope we can turn this experience around.
The UNIVERSAL SURPLUS team.
Detta är Trustpilot
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