Uniform Standard Omdömen 

299
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Showroom staff was super helpful with guidance for my sneakers purchase I discovered the Relaxed Sneaker design; they're very comfortable and look great Delivery was also prompt and smooth, wi... Se mer

Betygsatt 5 av 5 stjärnor

Exceptionally made supima T-shirt with fast, reliable postage. I purchased three men’s T-shirts that arrived two days later via DHL. For £40 these are wonderfully soft, beautifully cut and sewn T-shir... Se mer

Betygsatt 5 av 5 stjärnor

Brought a pair a while ago and only when i brought off another high end brand as US didn't have the colour way i wanted realised the level high above the rest in quality fit and longevity. there atten... Se mer

Betygsatt 5 av 5 stjärnor

I ordered 2 pairs of sneakers which are light grey leather one and brown suede one. High quality soft leather, very comfortable cushioning, clean minimal design, reasonable price. Communication when I... Se mer

Företagsinformation

  1. Skobutik

Skrivet av företaget

From our design studio in East London, we uniquely combine British minimal design aesthetic with the finest quality Italian leathers and custom recycled components. Uniform Standard represents authentic, generational craftsmanship with a refreshingly modern mindset.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

299 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,7

Alla omdömen

(299)

38 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

I love my new trainers from Uniform…

I love my new trainers from Uniform Standard. I got series 1, black suede. Love the look, and the fit. Also, the customer service from the company was excellent. I initially ordered a size UK9, which were too tight. But they quickly arranged for a return and getting the next size up sent to me. The return was smooth and easy, and people at Uniform Standard are a pleasure to deal with. They made everything easy. I'll be buying more shoes from them in the future.

15 juli 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bad sizing and expensive disappointment

Was excited to find a brand with classic and offordable sneakers. Bougt the Series 1 Triple White Leather. There was a lot of warnings on their site about the fitting being a bit small, I am a EU45, measured my feet like asked multiple times, and their size guide and recommendation gave me a EU46. The shoes arrived and they were huge, nobody likes boat feet! Compared to my Yatay (true to size and great fit with 1cm to spare) the Uniform Standard recommendation for my feet measurements are 2-3cm longer with 2cm extra space inside!

Spent 1h chatting with support to ask why the size recommendation was way off, measuring multiple of my other sneakers to come up with EU45 "should" be fine. Not the confidence I would hope, especially when shipping and return (2x the price of shipping by the way....) are not free!!

Got a refund and the whole experience costed me €69.75! Almost half the price of the sneakers!! That's a very expensive disappointment!!!

14 juli 2022
Omdöme utan inbjudan
Logotyp för Uniform Standard

Svar från Uniform Standard

Dear Thierry

Sorry that you felt compelled to leave Uniform Standard a low review because the first pair you ordered didn’t quite fit.

We work hard to give all our customers the very highest levels of customer service and we go above and beyond many other brands by offering personal fit advice via livechat which is always done by one of the brand co-founders to try and get their correct size, as we did with you.

When measuring your sneakers you provided us with 2 different measurements (295 and 300mm). The measures actually correlate to 2 different sizes in our brand size 45 (295mm footbed) and size 46 (300mm). The photos you then sent of your Yatay sneakers (pics can be provided) showed a much wider width at the front compared to our sneakers, and generally as our sneakers fit slightly small, based on the 2 measures you gave we suggested to you to go for the 46 to give you some space on the width at the front. But of course in the end every customers foot shape is different and it’s only when you actually try the sneakers on will you decide if the fit is right for you.

With regards to shipping and returns costs, we make all our charges very clear to all customers on our website.
We also made these charges very clear to you on our livechat conversation prior to purchase and you also confirmed on livechat that you were clear about the charges if you needed to return. You then still decided to proceed to purchase the sneakers knowing all this information. Customers are always given a choice with returns - either return using your own shipper or we can assist with our easy return service - we make no profit on shipping or returns costs. You specifically selected our DHL option knowing the cost.

As a brand we choose not to build in the postage or returns costs into the upfront price our customers pay because we have many repeat customers. If we offered free international shipping and returns customers would be paying significantly more for their sneakers. So the way we price our products means you are truly only paying for the sneaker itself. Once you find your size you never need to pay the returns cost premium in the price. I hope you agree this a fairer proposition?

As one of the brand co-founders posting a very low score on Trustpilot because the size wasn’t quite right and for the shipping costs which you knew about prior to purchase, I feel is quite harsh and unfair. It just sometimes happens that the first size doesn’t always fit and as you are based overseas there is inevitably higher shipping costs. It’s the nature of buying shoes online.

You never considered to assess Uniform Standard on any other aspects such as product design/quality, the speed of delivery, the speed of arranging and processing your return or the communication experience throughout your interaction with our brand. As I explained to you personally we are trying to do things the right way and hope you see that.

For anyone reading this please feel free to get in touch with me via our livechat and I will gladly explain how we do things at Uniform Standard or feel free to check our website and connect

Regards

Stephen
Brand Co-Founder
Uniform Standard

Betygsatt 5 av 5 stjärnor

A fabulous ethical brand …

A fabulous ethical brand producing high quality products at affordable prices.
Very glad to support this up and coming company doing the right thing.
Keep doing what you are doing !!

9 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful and quality leather sneakers

I had uncertainties in the size that I should purchase and purchasing a pair that is usually higher than what i had paid before for my previous sneakers, made me more wary before confirming on the purchase.

Georgina was very prompt and helpful via email. The conversation with her gave me better confidence in my purchase and I went on to buy a Series 1 in white leather. I love their sneakers and been wearing them with various looks. Little effort is required to break in to the sneakers too.

I wish all the best to Uniform Standard and I hope they continue to produce quality sneakers and maintain this great customer service.

25 maj 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product & service

Great product & service. Really helpful advice was give by Will and the boots I ordered were delivered the next day. The boots lived up to expectations and I'm really happy with them.

11 maj 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Gorgeous trainers

Gorgeous trainers! The customer service was excellent, and they arrived much sooner than expected! Lovely packaging as well, which matches the quality of trainers. Thank you so much!

9 maj 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing!

The best pre-sale customer service I have experienced online. The team couldn’t have been more helpful. The trainers arrived in record time & certainly didn’t disappoint. The packaging & quality of the product is second to none. I couldn’t recommend them enough!

6 maj 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

Firstly, customer service is excellent. Georgina has always been very quick to respond and help with sizing advice and also extra laces.
I bought the Series 8 trainers which have a slightly chunkier heel.
The trainers look to be very well made with no complaints on construction and compared to similar brands I think they are fairly priced. They were well packaged and came in a nice box which doubles as storage. They needed a few weeks to break in, especially around the heel area. Although I the rubber sole is still a little on the stiff side. Possibly due to its thickness.
I will definitely buy again, probably ghost suede series 1 which is a bit sleeker.

29 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

YOU made it, Uniform Standard

Simply outsanding. You did magic! I have bought 3 pairs in 5 weeks and will keep buying, no doubts. Great designs, unbelievable range of colors and materials, high quality standards and to close the circle, unprecedent customer experience since you get into their webpage until delivery of your order, fast and extremely well packaged. And the last critical point: very competitive pricing and huge value for money! Definitively, YOU made it, Uniform Standard

26 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What a find - amazing products and service

I just wanted to say, just received my suede trainers and 3 supima t shirts. Amazing personalised service, very quick delivery (even refunding my delivery fee when I made another order quickly after first!). And finally, top quality product with brilliant personal touches and detail. I will use you again very soon and will be recommending you to friends. Always good to support a UK artisan company 👏🇬🇧👌🏻

21 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Perfect, easy 5 stars

I recently purchased the white leather series 6 sneakers and have to say, they are a work of art!
They are literally perfect, the build quality is 10/10, size fit is spot on and the design is premium. I love them so much I am scared to wear them for the first time.
I also love how they are packaged so carefully as well, its a nice experience opening them.
Highly recommend these trainers/sneakers and Uniform Standard as a company, you will not be disappointed!

19 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A very happy customer !!

This is my first experience with Uniform Standard and can defiantly say it will not be my last and already have my eyes on the next purchase. The customer service from Georgina and the team was exceptional and the quality of the products of a high standard. Thank you.!

6 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What an amazing customer experience and…

What an amazing customer experience and product. I’m on my 3rd colour of the same trainer from Uniform Standard. Always quality.

Also got to call out Georgina for letting me know an order would arrive in time for a trip away.

4 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

For overall quality and price I think…

For overall quality and price I think that uniform standard are the best trainers on the market

4 april 2022
Omdöme utan inbjudan
Logotyp för Uniform Standard

Svar från Uniform Standard

Hi Lee

Many thanks for you kind words of support - it means a lot to us!

Regards

Stephen
Co-Founder
Uniform Standard

Betygsatt 5 av 5 stjärnor

What a fantastic brand! Not long before more know about them I'd imagine.

Stumbled across this brand, in the search of good quality, well made, minimalist clothing. Very hard to find which always surprises me, but GENUINELY impressed by the orders I've made so far.
Attention to detail was the first thing I noticed, with care guides, shoe bags and well presented packaging.
The customer service was personal, accurate and responsive.

I do not often write reviews, but let me summarise.

If you're looking for minimalist quality at fair price, this IS the brand to buy from. Take the leap as I did, you'll never look back I guarantee it.

31 mars 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Series 1 shoes

I cannot praise series 1 shoes enough, I used to be a big common project fans and replace my white trainer when they are worn out, found uniform standard as a replacement and they are great! Price point is much more affordable too!
The team is very responsive on email and gets back within 24 hours.

I would suggest to size up if you prefer your trainer to be a bit loose like me!

Some suggestions for the team:
1. Offer standard delivery option as the delivery and return costs are quite high
2. The shoe laces is a bit short, would be great if they are slightly longer

30 mars 2022
Omdöme utan inbjudan
Logotyp för Uniform Standard

Svar från Uniform Standard

Hey Qu

Many thanks for your kind words and suggestions which we will certainly take on board. We will be sending you some longer laces. Hope you enjoy your Series 1s !

regards

Stephen
Uniform Standard

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