Uniform Standard Omdömen 

Svar från Uniform Standard

Uppdaterad 10 sep. 2026

Dear Andrew,

I am sorry to hear that you’ve experienced some tongue movement with your Series 4s, and of course disappointed that the first time we became aware of any issue was when we received notification that you had posted a one-star review on Trustpilot.

As we have since discussed with you directly, the detail you are referring to is known as a tongue keeper.

Like many footwear brands, we choose not to incorporate these into our sneakers, both to preserve the clean, minimalist design aesthetic that defines our footwear and because the vast majority of our customers simply do not experience tongue movement.

Importantly, the absence of a tongue keeper is not a manufacturing or quality fault; it is an intentional design choice. Tongue movement is influenced by the individual shape and profile of the wearer’s foot, the overall fit of the footwear and how securely the foot sits against the upper. Even footwear fitted with tongue keepers can experience some degree of movement.

As you mentioned to us that you have experienced similar tongue movement with other footwear you own, this would suggest that your individual foot profile may naturally encourage the tongue to move to one side.

Had you contacted us directly before posting your review, we would have been very happy to understand what you were experiencing and provide the same personal assistance we are providing now.

We have already sent you a complimentary pair of additional footbeds, which should help create a closer and more secure fit between your foot and the upper and hopefully reduce the movement considerably. We have also invited you to visit our Soho showroom, where one of our co-founders would be very happy to personally reassess the fit and see whether anything further can be done.

We sincerely hope this resolves the issue and, given that there is no manufacturing or quality fault with your Series 4s, hope you might reconsider your review once you’ve had the opportunity to try the solution we have provided.

Best regards

Stephen

Reply : response to updated comment

Hi Andrew,

Thank you for your edited response.

One further point I would like to add for context.

In the eight years since we launched the Series 4, this is the first time we have received feedback regarding tongue slippage. During that time, the style has been sold to customers worldwide and we have received overwhelmingly positive feedback for its minimalist design, premium full-grain Italian leathers, all day comfort, durability and versatility.

This further reinforces our view that what you are experiencing relates to the interaction between your individual foot profile and this particular high-top style.

As you have also experienced tongue movement with other high-top footwear, it would suggest that high-top styles without tongue keepers may simply not be ideally suited to your particular foot profile. Going forward, you may therefore find it preferable to choose high-top footwear that incorporates a tongue keeper as part of its construction.

In the meantime, we will send the complimentary additional footbeds as promised and hope that these help secure the foot more closely within the shoe and reduce the movement you are experiencing.

I also hope you are able to find alternative brand that better suited to your individual foot shape and provides the fit you are looking for.

Best regards,

Stephen
Co-founder

Svar från Uniform Standard

14 juli 2026

Dear Hanno,

Thank you for taking the time to write such a detailed and balanced review.

I am genuinely pleased to hear that you are enjoying your Series 1 Double Navy Suede sneakers and that they have lived up to your expectations in terms of quality, comfort and design. It also means a great deal to know that our philosophy and approach to craftsmanship were what led you to choose Uniform Standard in the first place.

I also appreciate the way you have distinguished between your experience of our products and your experience of our returns process. While we may respectfully disagree on the outcome, I understand why you feel disappointed.

As we discussed during our email correspondence, at no point did we believe you were attempting to misuse our returns policy. We recognised that you reordered the correct size immediately and accepted that your intention was simply to confirm the fit. Unfortunately, the reality for a small independent brand is that once footwear has been worn in a way that leaves visible signs of damage and wear to the outsole, however minor, we are no longer able to sell it as new. If we did try to sell these, the next customer would quite rightly reject the shoes, and we would then have failed both customers.

Unlike many larger brands, we do not build the cost of returns into our pricing, nor do we discount products to recover losses. In fact, in the 8 years since launching, we have never held a sale. That philosophy is central to our commitment to responsible production and offering fair, consistent pricing to every customer throughout the year. It also means we simply cannot absorb the cost of footwear that can no longer be sold as new without ultimately passing those costs on to all of our customers.
We do communicate this clearly and transparently in the try-on instructions you received with your sneakers as well as on our website.

I appreciate that you would have preferred a more flexible resolution, and while we have to apply our policy consistently, that should never be interpreted as a lack of appreciation for customers who support our brand.
I'm sorry that, despite enjoying the product itself, this experience has left you feeling unable to order from us again with confidence. That is certainly not the lasting impression we hope to leave.

Should you ever decide to give Uniform Standard another opportunity in the future, I would be delighted if you contacted me directly. I would be more than happy to personally assist with sizing before you order and see what I can do as a gesture of goodwill.

Thank you again for your thoughtful feedback. We do genuinely value it, and while it may not have changed the outcome in this instance, it will continue to inform how we communicate with our customers going forward.

Kind regards,
Stephen Galea

Co-Founder

Uniform Standard

Svar från Uniform Standard

1 maj 2026

Dear PC,

Thank you for taking the time to share your feedback and I am sorry to hear about your experience and appreciate the opportunity to respond here to the points you have raised.

Having carefully reviewed our full correspondence, including the original photographs of your insole, we can see clear toe impression marks positioned further forward than a correct fit would allow. Typically, a minimum of 1cm of space is needed at the toe, and your impression marks show the sneakers are too small for your foot shape, regardless of the size selected.

We would also note that the images provided of the sneakers themselves show no visible defects at all.

We understand how frustrating discomfort can be, so it is important to clarify the distinction between a fit issue and a manufacturing fault. A manufacturing fault would involve a clear structural or material defect in the shoe, something we take extremely seriously and would always resolve promptly. In contrast, a fit issue arises when the internal dimensions of the shoe do not align with the wearer’s foot. The pressure described on the top of your foot is consistent with this type of issue.

Our sneakers are built on a structured, rigid last, meaning the internal shape remains fixed. If the shoe is too small, there is unfortunately no capacity for the foot to adjust within it.

We always encourage customers to return items if the fit doesn’t feel right. Discomfort of the kind described would usually be noticeable when first trying the shoes on, at which point a return would have been available.
As you mentioned, the sneakers were worn on multiple occasions before the issue was raised, and we do have to be clear that continued wear limits the options available.

To help avoid situations like this, we provide detailed sizing guidance on our website and offer personalised fit advice to every single customer who gets in touch before purchasing.

Every pair is individually inspected and meticulously prepared by our experienced team prior to dispatch and as we do not use third-party fulfilment, we are confident this pair left us in perfect condition.

While it is disappointing to see this described publicly as a “manufacturing defect” without supporting evidence, we do appreciate the chance to clarify and to reinforce the importance of correct sizing for future customers.

We’re proud to have many satisfied customers globally who love their sneakers, and which is reflected in the consistently positive feedback we receive here on Trustpilot.

I have remained in contact with you throughout and have suggested several possible ways forward. I am still very happy to assist in finding a resolution that works for you.

Stephen
Co-founder
Uniform Standard