Unagi Classic is saving me over $200 a month—worth every penny! I use it for under 2 miles daily, and it rocks. The scooter handles curves like a pro, making rides smooth and enjoyable. Be patient wi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the c... Se mer
Horrible, misrepresented their scooter features, misled with the amount of time it takes to fulfill an order, had a promo for two months free with a 4 month subscription but now know that they offer t... Se mer
Företaget har svarat
I finally received my new Unagi Voyager Scooter app via email, and rode it my for the first time yesterday after impatiently waiting for a while to receive it The app works well, the Scooter nice. T... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Kontaktuppgifter
1040 22nd Ave, 94606, Oakland, USA
- help@unagiscooters.com
- unagiscooters.com
3,0
Medel
481 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I recently purchased an Unagi scooter…
I recently purchased an Unagi scooter after having rented one a few years ago and having a fantastic experience with it. Since then, I’ve been waiting for a price drop, and as soon as it happened, I didn’t hesitate to buy it. The scooter's quality and performance have been just as impressive as I remembered. Additionally, Unagi's customer service has been excellent—they respond promptly and are very helpful. Overall, I’m thrilled with both the product and the service.
10 september 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
We’re so happy to hear about your fantastic experience with your Unagi scooter! 🎉 It’s great to know that the quality and performance lived up to your expectations after your rental experience. We pride ourselves on our customer service, so it’s wonderful to hear that our team has been responsive and helpful. Thank you for choosing Unagi again, and enjoy every ride! If you have any tips or experiences to share, we’d love to hear them! 🛴✨
Solid and sturdy scooter
I have been using Unagi scooter for my commute to work for last 3-4 months and have been quite happy with the performance. Unagi team is very responsive with the single issue I faced during my usage and issue me a replacement scooter free of cost. Scooter is solid sturdy and easy to carry from one place to another. Would definitely recommend it.
28 oktober 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
We’re thrilled to hear that your Unagi scooter has been a great addition to your daily commute! 🚀 It’s fantastic to know that our team was able to assist you promptly with the replacement and that you’re enjoying the scooter’s sturdy design and portability. Thank you for recommending us! Your satisfaction means everything to us. If you have any tips or experiences to share, feel free to let us know! Happy riding! 🛴✨
Customer service review
I've recently had some health and financial problems, so I had to return one of my scooters. Unagi was quick too reply to my email and they solved any problems I had. The biggest one being canceling the correct subscription. I've never had problems with Unagi so far. Except it was hard finding the phone number for service, the email was responded to by the time I found it.
24 oktober 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
We’re sorry to hear about your health and financial challenges, but we’re glad to know that our team was able to assist you quickly with your subscription cancellation. Your positive experience means a lot to us, and we appreciate your feedback about the phone service. We’re continually working to improve our support options, so thank you for sharing! If you need anything else in the future, please don’t hesitate to reach out. Wishing you all the best! 🛴❤️
Overall pretty good!
Overall grate support kinda hard to get ahold of Tho just make sure you submit a ticket and you can get a real person pretty quick. Could not unlock the full speed of the scooter but they where quick the help me resolve the issue even sent me a replacement it a quick and timely manner. I would recommend them for sure if you need cheap transportation or a way to get around for sure can’t beat it .
28 oktober 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
Thank you for sharing your experience! We’re thrilled to hear that you found our support team helpful and responsive, even if it took a bit of time to get in touch. It’s great that we could assist you in unlocking the full speed of your scooter and provide a replacement promptly. Your recommendation means a lot to us, and we’re here to help with any transportation needs you may have in the future! 🛴✨
I have been using Unagi for a while to…
I have been using Unagi for a while to get to bus stop and home and it has been very convinient and easy helpful for my commute. The customer service is also really great, when i had issues with my scooter they sent the replacement very fast and also easy to send back the problem one.
7 oktober 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
Thank you for sharing your positive experience! We’re so glad to hear that Unagi has made your commute more convenient and that our customer service was able to assist you quickly with your scooter issues. It’s great to know that the replacement process was easy for you as well. If you need any further assistance or have questions in the future, feel free to reach out! 🛴💚
The scooter is great
The scooter is great! It's easy to ride and give me a smooth experience when I use it for commute. The only drawback is that the charger is too big and the charger port is fragile. Overall recommended!
18 oktober 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
Thank you for your feedback! We’re thrilled to hear that you’re enjoying your Unagi scooter and finding it smooth for your commute. We appreciate your thoughts on the charger size and port—your input helps us improve. If you have any other suggestions or need assistance, feel free to reach out. Happy riding! 🛴✨
Great scooter to scoot around Brooklyn
Great scooter to scoot around Brooklyn, NY. I have the blue the quality built is top tier. Connecting the the app is simple and easy. Great rental.
28 oktober 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
We’re so glad to hear you’re loving your Unagi scooter in Brooklyn! 🗽 The quality and ease of use are what we aim for, and it’s fantastic that you’re finding it simple to connect to the app. Enjoy your rides around the city! If you need anything or have any questions, don’t hesitate to reach out. Happy scooting! 🌟🚲
First of all I received my scooter from…
First of all I received my scooter from delivery locked, I try to connect it via Bluetooth and it say the scooter is assigned to someone else, I try emailing your customer service to help me solve the issue and I got a reply 4 days later, today is day 6 and nothing back from your side, so I would say my experience has been bad at best
17 oktober 2024
Svar från Unagi Scooters
Thank you for your patience, and I’m sorry for the trouble you’ve had. We found your email address and will be escalating this internally to ensure someone from our support team reaches out to you as soon as possible. We appreciate your understanding and are here to help!
Don’t buy or rent
Anyone with issues should contact tact me. There’s lots of bad reviews. Class action law suit is needed. They know the issue and deliberately not responded now for two days.Literally a company that will just ignore you. Don’t buy or rent. I bought brand new and the unit won’t even turn on and the service is worthless. They have no customer service
21 oktober 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
We just requested your email address via Trustpilot so we can relay your concerns to our support team and ensure your issue is addressed as soon as possible. We do indeed have a dedicated support team ready to assist you, and we appreciate your patience as we work to resolve this matter. Thank you!
Svar från Unagi Scooters
Thank you so much! We’re thrilled to hear that you’re enjoying your scooter. If you ever have any questions or feedback, feel free to reach out. Happy riding! 🚲✨
Better than expected
Better than expected. Lightweight, versatile, and extremely user friendly.
15 oktober 2024
Svar från Unagi Scooters
We’re so glad to hear that you’re having a great experience! Our scooters are designed for ease and versatility, making your rides enjoyable. If you have any tips or favorite places you love to ride, we’d love to hear them!
I liked the ride and its easy…
I liked the ride and its easy operation. Just struggle a little bit on a non-smooth road. Speed did not reach the range I’m hoping for, but overall, a great experience for this model.
28 september 2024
Svar från Unagi Scooters
Thank you for sharing your thoughts! We’re glad you enjoyed the ride and found the operation easy. We appreciate your feedback on the speed and riding on non-smooth roads—it’s valuable for us as we continue to improve our scooters. If you have any other suggestions or experiences to share, we’d love to hear them!
Svar från Unagi Scooters
We apologize for the inconvenience! If your scooter isn’t working, please reach out to our support team by emailing help@unagiscooters.com. We’re here to help and will ensure your issue is addressed as quickly as possible.
Can not use it ever since I got the…
Can not use it ever since I got the scooter. E3 (error message) shows.
No customer support available (only AI!
How can I get started?
9 oktober 2024
Svar från Unagi Scooters
We saw your email address through Trustpilot and have forwarded your concerns to our support team. Someone will reach out to you shortly to address the issue with your scooter. Thank you for your patience, and we apologize for the inconvenience.
Trying to cancel my subscription is taking way too long.
It's been days since I've requested to cancel my subscription. I still have not received a shipping label email. There is no way to call or contact the company directly. I've filled out a form that supposedly send a message about this. Still no response. The only way to talk to them is through a chatbot. This is very frusturating. At this point if I get charged for going over to the next month I'm going to dispute it with my credit card company cause this is getting a bit ridiculous.
11 oktober 2024
Svar från Unagi Scooters
We’ve noted your email address from your Trustpilot review and have escalated your request to our support team to ensure a shipping label is sent to you promptly. We understand the urgency and appreciate your patience as we work to resolve this. You should expect a response shortly. Thank you for bringing this to our attention.
Bad consumerservice is key problem
Bad consumerservice is key problem. Also It wasn't delivered in three days at all. I waited for half a month to deliver the goods. I was very disappointed because of the late delivery. And the customer service response was not timely, which also led to the loss of customers.
7 oktober 2024
Svar från Unagi Scooters
We’re sorry to hear about your experience with the delivery and customer service response times. We understand how important timely delivery is and we are continually working to improve our logistics and customer service to better meet our customers’ expectations. We appreciate your feedback as it helps us identify areas where we can improve. If there’s anything more we can do to assist you, please let us know.
I have been enjoying my rental scooter
I have been enjoying my rental scooter! It’s light, it reaches a healthy speed, it’s quiet.
Even though I don’t take it for very long rides, it’s a good option for me to take to my workout classes, grocery shopping, etc.
23 september 2024
Svar från Unagi Scooters
That’s fantastic to hear! It sounds like your scooter is fitting beautifully into your lifestyle, making those quick trips more convenient and enjoyable. If you ever have questions or need support, don’t hesitate to reach out. Enjoy zipping around to your workouts and errands!
Svar från Unagi Scooters
I’m sorry to hear you didn’t receive the expected discount. It’s important to address this quickly. I recommend reaching out directly to Unagi’s customer support through their website’s chat feature for the fastest resolution. They can help ensure any promotions you were eligible for are applied correctly to your account. https://unagiscooters.com/pages/customer-service/
Build to last. I LOVE this scooter!!
The Unagi scooter is an absolute game changer for anyone looking for a scooter. Having used mine for over five years, I can confidently say it’s built to last. The scooter runs as smoothly today as it did on day one. It’s not just practical but also a real head-turner—people constantly stop to ask about it. Truly an amazing investment. I can't say enough good things about it. Get one. :)
14 oktober 2024
Omdöme utan inbjudan
Svar från Unagi Scooters
That’s wonderful to hear! It sounds like your Unagi scooter has truly enhanced your commuting experience and stood the test of time. Thank you for sharing your positive feedback and for being a long-time supporter of Unagi. Enjoy many more miles of smooth rides!
Company needs better customer service
Scooter arrived in wrong color and had substantial scratches and scuffs on it. Customer service basically non-existent. I've emailed and got a response several days after. Still unclear on terms of promotion for the 2 Free Months, when will it take effect?
5 oktober 2024
Svar från Unagi Scooters
If you believe you are owed free months from a promotional offer or there are discrepancies in your billing, please reach out directly to support at help@unagiscooters.com. Our team will ensure any issues are resolved promptly.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.