Unagi Scooters Omdömen 

Unagi scooters are very helpful and convenient. What used to take an hour plus for me to get to work now takes me less than an hour to reach my destination. Thanks to unagi. You made my life easier.

Terrible delivery and response service

I signed up for their service and quickly changes my mind. I tried to cancel before they shipped the scooter, but the only, and I repeat ONLY part of their website that doesn't work is the cancel subscription button. I tried from multiple computers, and no matter what I was not able to cancel my subscription. Their chatbot is useless, and when I reached out to customer support, they conveniently waited until the scooter had shipped (over a week later) to respond to me. They also have no phone support, so if their customer service team just doesn't reach back out to you, you can get locked in to paying their subscription fees for something you didnt want. I filed a formal complaint with the better business bureau and even changed my card number because their business model feels scammy. Avoid this company.

I ordered scooter.. it took 30 days to arrive. It broke and wouldn’t come on in less than I week,with only 25 miles on it.
The website says it ships your replacement scooter within one business days. It’s been 5.

The long and short of it is that it took almost a month to arrive and the date kept being bumped back, so I had to wait home for it 3 separate occasions. This was meant to be a replacement for my stolen bike and I was without transit the entire time.

Something that weighed into my choice to try Unagi is the alleged “ease and speed” of replacement if anything breaks. If a month for delivery is the normal standard of service, this is simply not as advertised.

Sometimes CX answered my emails, sometimes they didn’t. They did ensure I got the full free trial I was promised, and the carry case, but it takes some repetition to get all questions answered.

I’m not convinced on the scooter itself. It’s an exceptionally bumpy ride so we’ll see how I fare.

scooter is the wrong color, took super long to arrive, arrived in a tattered box, and is not in ideal condition (scuffs). i wanted to buy a new one not rent in the first place so this is a pretty bonked experience overall

Experience far worse than imaginable. Terrible customer support and charging me for month and a half that they idnt send my order. Not wnsering emails in days and litterally couldnt be worse. Dont rent.

Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the city and go around so I have enough battery life to make it home. It's not easy to find charging spots in the city. Not sure if I will continue subscribing until a better a resolve.

the scooter is good. but they make it impossible to return because fedex is terrible.

I’m really disappointed for not receiving what I ordered!. My order was for a brand new Model Voyager Scooter but Instead I received a used one, so many scratches, damages, makes disturbing noise when running!. I reordered again hope you won’t disappointed me again!.

took a while to get the scooter, refurbished scooter is okay, hella bumpy ride on the streets

It took ages to deliver, even now I just got the scooter, after a while of riding it ( 3-4 battery bars remaining) even after dual engine is activated, it refuses to go over 10mph, I will definitely tell everyone to stay away from Unagi

First they told me my scooter would arrive in a week, it took two.

The battery on the older model does not work as advertised, and runs out of battery at about 4 miles.

Customer service is slow to respond, and not entirely helpful either. They dont seem to go above and beyond for their customers, which is unfortunate as I was expecting great things from Unagi.

Unfortunately, my experience to this point has been less than ideal and I would urge those of you looking for a scooter to consider your options.

You sent me a broken charger I want a refund

I’ve waited for my scooter for 30days and when it came it did bot even work, so I had to prder a replacement. A week passed and it’s not even shipped again. Also, while I was waiting for 30 days, customer support wrote me back every tike, that I have to still wait, but when I called fedex, it said that they don’t even have the scooter. So UNAGI did not even give it to fedex for 25 days, but told me to just wait for fedex to ship it… Worst experience ever.

I'm satisfied

Scooter stopped in the middle of the street, going downhill! While the company is replacing it, this was very dangerous, and you need to perform QC and QA as part of your business model if you are going to lease used scooters.

Good in every way, soft glide, good pace/speed and lightweight. I am enjoying the Unagi rides everywhere I go.

Received a reconditioned scooter, It has a wobble, not safe to drive yet. You are still charging me a monthly fee and I still have not received back a new Scooter to exchange this one still waiting for your help sorry for the