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I booked white collar boxing tickets and they changed the venue and date just before the event with no email advising, I found out on fb. I couldn’t make the new one so asked for a refund and was told no as it’s in their Ts&Cs that they can change what they like and it’s basically tough if you can’t make it.

Hahahahahahaha if you have paid on your credit card simply raise a dispute stating that you booked the tickets on the understanding that it was at a certain time and location and they changed it. They will of course argue and send your credit card company their Ts&Cs but they are about as useful as an underwater
hairdryer.

When they issue this response to your dispute simply state that it is not reasonable to expect the consumer to accommodate a change in location and date. When the contract was for the original time/date. Also point your credit card provider in the direction of all the wonderful TripAdvisor reviews on how this now seems to be common practice for this absolute s**t show of a company.

The dispute was found in my favour, because you cannot advertise an event then change it without offering a refund no matter what your Ts&Cs say.

Scammers, went to see my mate fight and was asked to leave just before his fight by the security with no good excuse.

Absolutely poor

I went to the Planet Ice Ultra MMA

First of all I paid VIP for a 3.30pm. They didn’t start letting people into 4.00pm.

Worst of all, the building was freezing, no warning beforehand that the venue might be cold and the seats were not that stable and wet. There was leaking water above.

Also people were not allowed to stand up and cheer. I completely understand if it standing ip meant blocking people’s view or if people standing meant people moving around, but there was none of that.

The people who got the standing ticket could go upstairs and sit anyway 🥴. What is the point of VIP if people paid for standing probably had a better view because they could stand and sit.

Judging by the reviews below, it seems this company does not care about the service they provide.

Don't buy, they never answer the phone!

Dreadful company, awful customer service and very scammy. When they changed their venue and date I realised I could no longer attend, not only they gave zero sh**s but was blunt and stated it was not their problem, that their event, that they profit from has changed venue and date meaning I cannot attend. I emailed asking for a refund, They replied saying will not give a refund and that others would face the same issue as me. Great. Well Done. What an ethical company. After my first email, I gave a fair response and to that I got a copy and pasted response from previous email. They do not care and should not be allowed to operate, whoever runs this company I hope you realise this will catch up to you and when you start seeing your profits drop, know its because you have the worst customer service I have ever seen. Try being decent in future.

Absolutely disgraceful, We missed 1hr 15 mins of the event due to security being so so we could not get in, About another 100 ticket holders also did not get in on time, The fights we came to see a great cost we missed, They did not give a damm, It’s all about making money, I’ve attend quite a few of these events but from now on I will not attend due to the way I’ve been treated, be warned

My family and I attended an Ultra White Collar Boxing event that took place at the Spelthorne Leisure Centre, near Windsor on 8th July, which my son participated in. From the beginning of the event, it was evident that there was a severe lack of organization. Despite arriving in plenty of time, my family and I, along with many other attendees, were left queuing outside the for an extended period. The queuing area offered minimal shade, despite the event being a black tie affair and many attendees, including myself, were wearing full suits. The lack of progress in the queue was perplexing, considering it was a ticket-only event. This situation was further exacerbated by the fact that my family had purchased VIP tickets and already possessed wristbands for entry. Only after enduring an extensive wait and having missed the fighters' introductions did a staff member call for wristband holders to come forward, allowing us to finally enter the venue.
Upon entering, my sister attempted to address the lack of organization with one of the door staff. However, instead of acknowledging the issue, the staff member displayed rudeness and even threatened to remove her from the premises. It is disheartening that a simple request for courtesy and acknowledgment was met with such a negative response. The disorganization continued after we found our table. The table service which is included as part of the VIP package, was unbearably slow, especially considering the prolonged wait outside in the heat. However, despite our efforts, we were unable to attract the attention of the table staff. Several members of our party eventually resorted to joining the lengthy queue at the bar, which was an entirely unacceptable situation considering the extra cost of these services.
However, my most serious complaint pertains to my son's fight and the unsuitable pairing he was assigned. It was immediately apparent from the official line-up photos that this pairing was highly mismatched, as Max towered over my son by almost a full head height. While I understand that pairings take into account factors such as fitness, skill, and experience, I conducted some research myself. It took me no more than five minutes of searching on Facebook to discover that his opponent holds a black belt in at least one martial art, whereas my son had explicitly stated his lack of prior fighting experience. If I could uncover this information, it raises questions as to why the organizers did not take similar measures. Proper due diligence in assessing each participant's background should have been conducted to ensure fair and safe matchups. This pairing was not only unfair but also unsafe, and undermines the credibility of the event.
During the fight, which lasted a mere 40 seconds before being stopped by the referee, my son demonstrated courage and determination. I wish to emphasize that my concern is not rooted in being a sore loser, but rather the unfair and unsafe pairing that occurred. I would have accepted my son's defeat in a fair fight. However, it is evident that this match was neither fair nor safe, and it is imperative to reevaluate the decision-making process involved. Please be assured that this is not only the opinion of myself and my family. Several of the other participants also messaged my son after the fight to express similar opinions.

I wrote to Ultra Events in the week following this event, detailing these concerns, with a request that they Improve overall organization and communication to prevent delays and provide a more enjoyable experience for attendees.
Ensure that VIP ticket holders receive the services they have paid for, including efficient table service and that they conduct thorough assessments and research when pairing fighters to guarantee fair and safe matches. At the time of writing, some 3 months later I am still awaiting a response, hence my writing this review here.

Pre Covid cancelled event, request refund as new date was unfeasible. Was refused and directed to a T&C's that basically is a back of cigarette packet legal stance.

Could take further, but for the money it's not worth the hassle and time taking to small claims to prove their position is unenforceable.

Avoid, Avoid, Avoid.

Was charged twice for an Ultra White Collar Boxing event after the page ‘glitched’ during checkout. I was sent 2 emails with 2 separate order numbers, only minutes apart. I repeatedly tried to contact them, both via the online form and by phone, but they never responded or picked up. After about a month of not being able to get in contact (which seems to be deliberately designed that way), I had to raise the case with my bank, who refunded me via a chargeback. I would recommend using a Visa card to purchase from this company if you *really* have to, as I’ve generally had success with disputes (via chargeback) when having issues with companies not refunding me.

DO NOT use this robbing company ! They moved venue 26 miles away. We cant get there asked for our money back over two months before the event. They wont refund we have had to go yo get help from trading standards!! They are a disgrace and are just robbing people. Stay away

Booked tickets £450 for VIP table . UWCB CANCELLED at the last minute just days before. Won't refund. They have rescheduled for a date most of the table can't make in July. After looking further into them their safety record is highly questionable and regardless of losing the money my son won't be fighting in their match. Their customers service is terrible. The boxer have to sell 10 tickets way in advance to be able to fight. Total unorganized rip off.

Simple, straight forward process. Events was fun, ran well. Security were checking bags and dress code which made for a nice safe night.

I got sold fake tickets by the fighter and white collar boxing won't even return my calls how can you do this to some one £180 on tickets and the tickets are fake

What a load of s**t . Door staff over the top taking brides not to chick people out drink prices extortionate save your money stay at home a watch paint dry your have a better night .

Simple and easy to buy tickets, everything you'd expect really.

Took part in the mma show back in November, I wasn't happy with the way the event was organised, thinking it was a one-off I didn't think of it, but my friends comedy show just got cancelled so I thought I have to show my opinion.

EVENT VENUE
So as I said I took part in the mma show in November, believing we would all be taking place at Aston villa stadium (was very impressed with this) but... 3 days before the fight it got changed to a terrible venue in the city centre, where one of my hoodies went missing, I contacted the event staff as I left it in the green room only for the fighters, the response I eventually (maybe 2 weeks) got back in a small summery was (we don't deal with the venue, ask them).

RECORDING OF THE EVENT
so there was about 12 fights that night, someone's fight didn't even get uploaded, one fight was 2x speed and all the rest of the videos are terribly edited, the exposure is so high that I litterally look like an outline of light.

TRAINING
I've trained mma for about 6-7 years now and even though I'd admit the coaches and trainers have a high reputation, a lot of people taking part had never done anything to do with mma. Therefore thinking we'd be going over basics.
Not one punch or kick was taught, it was like everyone was expected to know what to do already which I found unprofessional. Also with the picking of opponents it was quite fair but there was one fight which was a complete mismatch and I was actually worried and shocked for one of the fighter, what makes it worse is that it was on the day of the fight change.

OVERALL
it could of been worse for sure but I'd never go with this company again. I hear stories all the time of them changing venue and dates. They are not the quickest at refunds and they make it down to you to let all the people who have brought tickets know of any changes. There is probably more I have forgotten but that's what I have to say for now.

purchased tickets with them yesterday, within an hour i had multiple numbers calling me from london, russia and china, i have reason to believe they have sold my details as i have not put my number anywhere else and never receive scam calls

Absolute shocking company. Avoid at all costs, they will cancel events and refuse to refund your ticket money.

I bought tickets to a white collar boxing show in stoke a month in advance. 2 days before the event i find out the time of the show had been changed by the boxer i was going to watch. Ultra ticket had not once informed me of these changes. Due to work commitments i could not make the new time of the show. I rang the customer service countless times for two days & not once did they answer. They replied to my email stating i could not get a refund but did not reply to my email asking for the complaints procedure. Furthermore, i asked the people running the show if i was somehow able to make the time of the fighter i brought tickets to watch, could i turn up without wearing black tie attire as this would take me even longer to get there after work. They said its strict dress code & would not compromise. Considering i have already been to 3 or 4 ultra white collar boxing shows, I’d expect there customer service wouldn’t be so bad. I won’t be giving my money to these guys ever again & i would not recommend them to anyone. They take advantage of people in these situations & dont offer any customer service what so ever.

Simple and easy to use. The event was also fantastic. Would recommend.