Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I love how the topical makes my hair look and feel. I also use the shampoo and conditioner, which have such clean ingredients our whole family uses them. When my subscription orders piled up, I co... Se mer

Betygsatt 5 av 5 stjärnor

Ulo is a great company that actually cares about their customers. My order arrived on time and the shampoo is amazing. I love how thoughtfully their products are formulated.

Betygsatt 5 av 5 stjärnor

I’ve tried all the popular hair loss brands and can confidently say Ulo has been the best. Not just their products but the customer service, shipping times, and overall experience. Everything is hyper... Se mer

Betygsatt 5 av 5 stjärnor

This company really cares about you. Their doctors went extensively into my medical record and listened to the issues I‘ve encountered with treatments I‘ve tried in the past. They built me my own pers... Se mer


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

70 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

-10 out of 10 Horrible experience

-10 out of 10. Horrible experience. Tried the topical dutasteride, and it has destroyed my hair. Shedding is an understatement. It has caused me severe depression, and I’m just praying some of my hair grows back. Customer service is not helpful either.

13 april 2026
Omdöme utan inbjudan
Logotyp för ULO

Svar från ULO

Hi Dawn,

We're very sorry to hear about your experience. Hair loss is deeply personal, and we don't take lightly how distressing this period has been for you.

Looking back on our records, we did have the opportunity to speak with you about the shedding you were experiencing. As we shared at the time, an initial shed in the first one to three months of treatment is a well-documented and common response. In many cases, it's actually an indicator that the follicle cycle is being reset. As our clinical team advises in these cases, ceasing treatment doesn’t stop shedding. In fact, it can actually make shedding worse, since the shedding is typically caused by new hairs growing and pushing out old hairs.

It looks like we didn’t hear back from you, but we would still love to support you further if you are open to it. If you haven't already, we'd be happy to connect you with a member of our team to review your case and ensure you're supported. If you’re interested, please reach out to us directly and we'll make that happen.

Sincerely,
the ulo team

Betygsatt 5 av 5 stjärnor

Very happy so far

I love how the topical makes my hair look and feel. I also use the shampoo and conditioner, which have such clean ingredients our whole family uses them.

When my subscription orders piled up, I contacted support and they offered to pause right away. When I ran out again, I reached back out and they got me my order within the week.

9 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The service and customer service are a…

Edit: To the reply…these guys are completely full of 💩 and have no idea what is going on internally at their own company. The first order was marked *shipped and arrived* only after me waiting and then contacting them and sorting it out was it actually shipped. Of course had I not they would’ve just charged me and never given the product. The second order was them simply not updating the frequency quickly enough….as you can see from their reply, all they want to do is argue 😂😂😂 good luck beating your competition as a new company with terrible customer service. You did everything BUT focus on the solution. Im far from the only one, just look at other reviews related to service….of course the product is fine because it’s not theirs. They just contract it out to someone else and charge you as a middle-man. Buyer beware.

Original post: The service and customer service are a joke. The product is average. They failed to ship my product AT ALL the first time, claiming some internal mishap. Then less than a month later they try to ship me more claiming i signed up for one month shipments. Good luck canceling or changing anything. They don’t care and will argue with you.

12 mars 2026
Omdöme utan inbjudan
Logotyp för ULO

Svar från ULO

Hi Jesse,

Thank you for sharing your feedback. We're sorry to hear your experience didn't reflect the standard we hold ourselves to.

Regarding your first order, it looks like you had inquired about a formulation change in your intake form, which initially delayed the doctor’s approval of your medication. When we reached out to the doctor regarding your requested formulation change, we also had to put a hold on your initial shipment until this was sorted, and we are sorry this inconvenienced you.

As for the subsequent shipment, our records show that the delivery frequency on your account was updated after your order had already been confirmed and processed. Once an order is confirmed in our system, frequency changes made through the dashboard only apply to future orders. Our customer care team must manually intervene to cancel any order already in progress.

When your order arrived, we attempted to address your concerns by offering a complimentary return and full refund. But we understand this offer wasn’t satisfactory for you, as this review was left after our attempts to reconcile a solution.

If you’d like to proceed with the return, we’re more than happy to help process that for you. Feel free to reach out any time.

Sincerely,
the ulo team

Betygsatt 5 av 5 stjärnor

They care about you

This company really cares about you. Their doctors went extensively into my medical record and listened to the issues I‘ve encountered with treatments I‘ve tried in the past. They built me my own personalized tropical. I could not be happier.

19 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Real personalization

Their doctors were willing to listen to me and together we landed on the perfect topical for me and I’m very pleased with the results so far.

3 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My wife noticed!

I didn’t tell my girlfriend I was starting hair loss treatments and she asked me what my barber had done different and that my hair looks great. I’ll take it!

27 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Happy customer

Happy customer
I’ve been a happy customer for a little over 6 months now and I love this company! I’m so happy I found them, 100% recommend!!!

2 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love the customizability for treatment

Really like the customizability for treatment. I have a very sensitive scalp and I use their .005 topical fin daily with no issues. It dries fast and isn’t greasy or oily so I can still apply it in the morning and nobody can tell.

23 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great product

I’m very impressed with this personalized hair growth treatment. I love that it’s science-backed and uses FDA-approved ingredients, which makes me feel confident about its safety and effectiveness. The survey was quick and easy, and the formula feels tailored to my needs. Highly recommend!

27 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

7% minoxidil works!

I’ve used 5% generic minoxidil for years (from Walmart) and decided to upgrade to 7% from Ulo. I’m 5 months in and there’s a lot more regrowth I see so far. I also don’t get the itchiness I usually experience with the generic 5%. I’m a very satisfied customer.

7 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Topical Finasteride Literally Saved My Hair

Years of anabolic steroid abuse completely wrecked my hair and accelerated my hair loss in a way that was impossible to ignore. After a lot of frustration and trial and error, topical finasteride along with low-dose oral minoxidil has made a massive difference and helped turn things around.

15 januari 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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