Uk Starlink Omdömen 

Been on starlink for 2 months now after bt broadband could only provide me 9mbps down and 1 up saying their guarantee service wasn't available to me any more moved over to starlink and regularly get over 350mbps down and 30 up but average is 220mbps down and 24 up. This is a massive improvement over bt and as I am in a very rural area open reach have told me I will never get full fibre. So starlink has solved all my problems. My neighbours are all in owe and some are looking to buy starlink now. This is in East sussex

Excellent customer service provided by Starlink!

The system is a game changer for people living rurally where Ee and other providers have been offering slower and slower connection speed every year. (The Mars rover has faster internet than I do through Ee!)

I recently had a technical problem, and Starlink fixed it with speed, politeness and mutual trust, very impressed.

speed was good when i purchased the system 7 months ago. speed now crap 30 to mbps not worth the money im thinking of changing to citynet

We moved into our property in March 2016 and the best broadband we could get was BT Copper Wire at 1 MBPS.

Since then we have invested a couple of thousands pounds in 4g broadband and two other conventional Satellite broadband providers which never worked correctly.

The conventional satellite broadband had huge lag issues so working from home was impossible as they also did not support VPN connections which I needed for work.
On average we got 6 MBPS for £95 per month and due to the lag streaming was impossible.

There is no conventional 4g signal available due to the ruralness where we live but we were convinced by another company that it would be accessible to us via an external high gain aerial.

Unfortunately service was very difficult and slow with lagging which meant no home working and as we have been waiting for a provider to install super fast cable broadband since 2016 and its still not here as various companies have gone bust I bit the bullet and signed up for Starlink.

I cant tell you how wonderful it is, Lag is non existent and its compatible with VPN for work so I can finally work from home 3 days a week after having to go into the office throughout COVID restrictions as I am classed as a key worker.

The slowest speeds are 70MBPS download, 35 upload and means we can stream and watch TV like normal people. As satellite provision is not available for SKY via a dish as there was no clear sight of the sky, I have signed up for a SKY Stream and its a game changer.

We had no other option and loved our house in the country but wished for better internet coverage and Starlink is worth every single penny.

The installation of two nodes was a breeze and on the two occasions I have had to contact customer services they came back to me within 24 hours which is acceptable as I am sure CS is not here in the UK.

For us we can only go by our experience which is outstanding.

Awful!! We have been without internet for over a month and no communication with them!!!!! We are self enployed so have lost money with days off with no internet and we have a baby and cannot use the baby monitor.
STAY AWAY!!!!

5 months into Starlink and couldn’t recommend highly enough. With no broadband or fibre where I live I previously had a 5mbps connection (at best). I now have constant 150+mbps which has never let me down from day one.

All talk, no consistency. Sure it’s ok sometimes but it constantly drops and lags and feels like slow internet even though my download speed is supposedly ok most the time. It feels like bad WiFi, it just has a decent download speed. It is not worth the money whatsoever. It can load videos ok, takes a while to start sometimes, but if you want to search the web or click on different thing it is so terrible. It just doesn’t even work at all, all the time. I use Apple devices and their software has the least bugs, it is not my software, star link is terrible. They should charge a quarter of the price. Absolute rip off. I am getting normal WiFi. Probably better if you have no better option for your WiFi. Videos don’t buffer or anything because as your watching it your phone can load the video hiding the fact the WiFi randomly drops a lot. When I watched things download on my Xbox it would just randomly go 40 or sometimes even 80 megabytes per second to 0. It is so frustrating. It’s gone for a while and you are just wandering what the hell happened, closing apps, turning the WiFi off and on. For some reason you don’t get kicked out of game servers most the time, but it is so obvious the WiFi randomly drops for annoyingly long periods of time.

As of writing this review I’m 3 months into owning Starlink. I had TalkTalk broadband which gave me on a really good day up to 30 Mb/s but realistically I got 14-19Mb/s. That wasn’t the biggest issue. I would continually have to reset my router 2 to 3 times a day. It got to the point where I didn’t know what to do. I can’t get anything faster in my area and after initially reading the negative reviews on Starlink I taken the ‘risk’ and got it.

I have to admit it was the best decision I’ve made. I’ve had the Starlink satellite wall mounted on the side of my house and every speed test I do is consistently above 180 Mb/s and regularly goes above 200 Mb/s. I’ve had it as high as 250 Mb/s.

I’ve not had one single issue at all, it runs perfectly. I’ve now connected all my wireless devices (TV’s, Fire Stick’s, Alexa’s, Xbox, PS5, music streamer, phones, iPad, MacBook) and everything works just fine. I’ve had no dropouts and gaming on the PS5 has been perfectly fine with no lag or dropouts either.

I have to note that I’ve not dealt with Starlink customer service directly as I’ve had no issues (I’ve seen a few reviews complaining about that). However, from an ordering, setup, billing, app and daily use perspective it works great for me.

Based in Californiia Starlink are only contactable via their website or mobile app, sending messages using this service is a nightmare and their response time is poor, replies are not always answered, and becomes a continous merry go round, it all started with a poor install and payments have been disputed over an ongoing six month period yet to resolve, in the meantime the challenge has been to find a reputable installer willing to take on a new installation from faulty equipment supplied by Starlink, the worst experience ever from supposedly a global reputable company...

I am in my 2nd month of Starlink and still exceedingly pleased.
We use it to take payments for our business at events where there is no 4g - Just plonk a pole next to the Gazebo - stick the aerial dish in and hey presto works like a dream.
Also use it for home, no chance of Fibre, Landline was never more than 2Mb, tried 4g and was promised 20 Mb, average turned out to be 6mb.

Was paying 55pound a month for 12mbps from bt! Brought Starlink now getting 155mbps for 75 a month very happy! Works great just wish didn’t have to drill large hole in wall get cable threw

Its expensive!!! But if you only have 2mps broadband and no prospect of fibre there is no other choice. I connected Starlink to Netgear Oribi ( in AP mode). The ORBI has 3 satellites around the house. Throw out the BT Broadband router as that's next to useless. Only downside is Starlink router is sitll broadcasting WIFI; cant turn this off as I need NAT and DHCP. Getting around 198mbps constant. Around 42 devices connected eg. Google Home speakers, lights, heating controls etc etc. All flying at high speed on CAT6 wire or through Orbi.

Cons: (1.) silly wire plug design...you have to create a huge hole in wall to get the plug through without damaging it. Should have been straight. (2.) difficult creating an account through the app or even browser. Managed to create by using a VPN (free on edge). (3.) app should allow wifi to be disabled and still use NAT and DHCP. If you turn off the router wifi to use your own mesh you'll end up with o DHCP to hand out IP addresses.

Pros: (1.) fast broadband.

Living very rurally we’ve struggled with connectivity. Gigaclear was the answer NOT
Awful customer service BUT Starlink has been fantastic. I set the whole thing up (66years old) customer service fan-bloody-tastic!! Won’t be moving again

I cancelled my account with them three months ago and returned the dish. I got an email from them confirming the account was cancelled. However someone at Starlink has just charged me £201 for nothing. And there is no support I can speak to.

Some things to know. You’re on your own if there’s a problem. No phone number. ‘Raise a ticket’ online (not easy if your broadband is down). You have to buy extra parts to connect anything to the dismal router eg any sort of modem extender (not cheap)

Unless you have a flat roof you can’t attach the dash to any wall or roof without even more money. It just comes with 4 legs.

The router is TERRIBLE. 5 metres and 2 stud walls looses 70% of the speed. Most of the house has no WIFI Signal so budget for either the extortionate Starlink product or buy 3rd party.

On the upside the app is very pretty and nice to use.

I’m loosing 90% of the speed using Google WIFI extenders but I get by.

The direct connection quickly drops my iPhone off the network as I move out of range and often doesn’t re-acquire it without going into phone settings all the time.

If you’re buying Starlink you’re probably desperate. I do love the proper upload speed - in theory download is 111 MBps. Reality - Overall maybe 28 Mbps download and 5 MBps upload at point of use, so it’s fine for home working.
In summary with high upfront cost, extras needed and at £75 / month pricing - it’s very poor, but if you’re reading this you’re probably out of other options.

On the face of it a great solution for remote homes with no fibre possibility.
Easy to set up.
Then the problems start. Unless you sit next to the router performance is average at best and sometimes non existent. You have to spend a fortune adding extenders to make the system useable.
THEY HAVE DEVELOPED A SYSTEM THAT CAN PROVIDE BROADBAND FROM SPACE TO THE ROUTER IN YOUR HOME BUT CANT PROVIDE A ROUTER THAT IS CAPABLE OF GOING THE REMAINING DISTANCE INSIDE YOUR HOME.

LOTS OF WORK TO BE DONE HERE!!!

Ordered Starlink 8 weeks ago. 4 weeks later it arrives, get it professionally installed and router a dud.

They order a new router and... nothing. They refuse to accept a return, still charging me for the service AND say it is at the factory ready for collection but DHL couldn't collect it for 2 weeks.

Utter joke. After a week of getting a sweet spot and connection issues sorted out and singing the praises of this utter trash company the narc in charge and the underlings decide to cut my connection for kicks. Being sent back and I hope to never deal with these jokers again.

ETA But wait there's more. Not only are they trying to spread my cheeks wanting the full months payment for an unusable service but also want me to provide the lube too with a reconnection fee.

I like the simplicity of installation and the clear instructions. Also like the broadband speed we have now at our very rural location up in the North Pennines.
I do not like the lack of communication lines with Starlink. 4 weeks ago we ordered two mesh nodes to have better signal in all parts of the house. First confirmation 1-2 weeks lead time. Then after time elapsed update for another two weeks. Then after that elapsed another confirmation with het another week delay. No explanation, no email address, no phone nr to speak to someone. Nothing, only the option to cancel the order.
What a useless customer support service!
I’ll have no choice but to wait but not as happy as I was initially, hence the 3 star rating

There's no wifi router that will get thru lots of bricks and walls and other obstructions.
I am in rural Spain the skies are clear and there are enough satellites I ignore the app and pointed the dish straight up. We get great speeds compared with 4/5G and there's no broadband or fibre full stop. 4/5G was very patchy anyway with both EE and Vodafone doing victimisation of connections and always data limits.

So far its been reliable but I am not going to address that.
To get the best setup you have to ditch using the routers wifi or expecting it to reach that far. I bought the ethernet adapter and have an 8 way netgear switch. 3 of those output LAN connections each go via ethernet cables to separate WAVLINK AC1200 aerials, each have both 2.4 and 5 G outputs with monster aerials these are beasts and not that expensive. They are all set with the same ssid's and passwords. That reaches everywhere in out large house without attenuation and for more than 100m in all directions. If you want wifi everywhere thru brick walls with no drop in throughput that's what you have to do. Mesh systems are ok ish but I gave up on them long ago when the cost far outweighed the claims.
The dish gets hot in mid thirties temperatures and the router is always very hot .. I am going to disable wifi entirely on it as I believe the temperature is occasionally causing outages that only last a few seconds. You wont notice this if you're streaming buffered or browsing.
The wifi reach problem is completely dependant on output power and obstacles. Its purely physics.
2.4G reaches further than 5G but carries less data
5G carries more data but has a shorter reach than 2.4G
If you're getting problems with reach add an ethernet dongle connect to a switch and then use a 2.4G booster aerial. Again its pure physics as you're most likely using 5G if its not going through normal house walls.

Update : One issue I spotted below I also experienced DHL. They didn't even both to attempt delivery to our address which is easy to find but dropped the items off straight to a collection point.

Update : 3 weeks in and there have been a lot of persistent and contiguous dropouts many over 15s. Today has been the worst with 15s dropouts all day long approximately every 2 mins. Yesterday on the other hand there were only a few. While that is fine for remotely viewing our camera's its absolutely useless for remote working. Netflix, internet radio, streaming services of all sorts that dont buffer just constantly stutter and its getting worse each day.