Uk Starlink Omdömen 183

Delivered quickly, we fitted it to a pole on the chimney, so it has a perfectly clear view of the sky, used the app to align it correctly and we now have superb internet. With BT we only got around 20mbps download, with Starlink we get 165 to 300mbps, BT upload was 0.9 to 1.6mbps, we now get 9.5 to 22mbps, so very satisfied with that. I do think customer service needs to improve, the AI is not particularly helpful, we ordered a bracket that we then realised we didn't need so attempted to cancel it, even though it hadn't been dispatched, it had exceeded a 3 hour cancellation window. AI told us to refuse delivery, which we have, twice now, DHL keep bringing it back and not returning to sender. So from that point of view, Starlink definitely need to up their game and improve their customer service system. If it were not for that, I would have given 5 stars.

Quoted me £75 a month!! Ha - no thanks

We live in a rural area and our maximum connection speed was 16mbps, no matter the provider. When Starlink offered the 100mbps Residential deal at £35 a month and no upfront charge, it was a no brainer to give it a try. Delivery took about a week, but I had it up & running in 5 mins with the dish on the lawn to test before I installed it properly. We are getting the full 100mbps, so is a massive upgrade for us. Installing is very simple too if you have a basic knowledge of DIY.

Honestly easy to set up, install and connect.
Living on a site that's renovating a barn. Set it up outside on a board, fixed it to the floor after running the app to find the right position etc. entire process from start to finish took about 20 mins. Going to install it on a permanent fixing soon that I'm going to buy from Amazon for cheap.

Wouldn't bother with getting the installation as it's easy to do yourself if you have a very basic understanding of DIY or putting an IKEA product together.

200mbs internet minimum so far with great WiFi range across the entire site. Works with Sky TV fine and my PC plus multiple connected devices. Far better than broadband and far faster.

So, we went with Starlink on an under construction house.

The whole process was a nightmare (would dealing with BT have been worse?).

The marketeers have been out, special offers everywhere, clearly since Starlink are going for a public offering of shares they want to show strong growth in subscriber numbers (no systems or people to back it up). Even since we ordered the price has reduced from £35 to £25 for first six months)

Wouldnt it be nice to have a little video to show what you need to order? Oh, too intelligent for people in marketing.

So, we had a problem - the property is under construction and thus we were not sure whether anyone would be there to receive the components. We asked the AI BOT ("intelligence" being the absent part) in the absence of being able to contact a human being. The BOT told us to send the components to our existing address and then we could sort out the special installation offer (I think £75 later). So components arrive - and Starlink then say "oh no, because you did not elect to have the installation when you ordered the components the offer is not valid" (if we had requested the installation they would have installed the components at the old address).

They are now trying to rush us £300 for one of their pet installers. I am almost wondering whether to go back to ordinary broadband and burn the £35 per month for the minimum period of year. Loads of cancelled subscribers will look really good on their share price.

Ver poor installation.left cables not reaching a plug socket .router was left in the middle of the floor .

Customer service is non existent, got given a starlink from my friends widow (he passed away) so I contacted customer service explaining I had a starlink but was unable to deactivate it from the old account because well the guy is dead, each response was ‘contact the previous owner to deactivate the account’ unless they are going to provide a Ouija board it isn’t going to happen to the whole set-up will end up in landfill 👍🏻🤦🏻‍♂️

Useless. Customer service non existent. Still no equipment and trying to talk to anyone is impossible. Would not bother with them. Have asked for a refund through my bank as its the only way to get my money back

If I could give this 0 starts I would!
Ordered starlink that had free installation. Took about a week to arrive and I then questioned this and the online a.i chat said it didnt have free installation (I know it did!) Set it up in my garage to test it and standing right next to the router it was great at 350mbs. Moved about 5 steps away by my front door and it dropped to 200mbs. walked another 5 steps inside my house to my study and no signal. I went on the online chat (which is the most frustrating thing ever!) and got nowhere so decided to send it back. They won't refund the £75 activation fee even though I couldnt use it. After sending it all back ive now waited 6 weeks and still no refund of the £119 equiptment fee. Would never EVER recommend Starlink. Absolutely terrible service unless your router is right next to your pc and the customer service (or lack of) is the worst I have ever experienced.

Great signal, great speeds but doesn’t work/ compatable with sky

Horrendous routers, I have had to buy 3 StarLink routers for a small house and WiFi still only works in the rooms where the routers are. So you need a £120 router in every room. I am now looking at buying a 3rd party router which means the three I have will be no use. Only customer service you can get is Grok so you're screwed when it doesn't work.

Worst company ever makes three look like the best. The dropouts are much worse than three. And they rip you off they are so expensive it's unbelievable not only that but the subscription starts before you go live so your basically paying for nothing. Customer servos is non existing. I tried to cancel in my 14 day cooling period and basically no reply so I was made to pay. They sent me a dpd bag to send my stuff back after the 14 days and it wouldn't even scan.

I chose the Starlink Mini with the Roam plan because I travel frequently between countries. So far, I’ve used it in two different locations and it’s worked flawlessly in both.

I noticed some negative reviews, but most seem to relate to customer support. I haven’t needed to contact them, so I can’t comment on that. From a performance point of view, though, it’s been excellent.

It’s completely solved a real issue for me. I have an outbuilding where I work, and the Wi-Fi extender from the main house was unreliable. With Starlink, I now get consistently strong speeds and very low latency.

One thing worth mentioning is positioning. The app suggests placing the dish very precisely, but in my experience the difference is minimal. Whether it’s carefully aligned or just placed on a table, performance is broadly the same.

Given that I run several businesses, reliable internet is critical. This setup has been both dependable and very flexible. It even works well in a hotel room if you place it near a window.

Overall, I’d definitely recommend it—especially if you travel or need a reliable backup connection.

I have never experienced such poor customer care, no telephone number and nobody reply’s to emails. All you get is generic answers. Makes BT look marvellous

Equipment delivered promptly,there it ends paid for fitting but first subscription taken before fitted , I am now trying to return dish and get a refund but are unable to speak to anyone the ticket created does not get responded to, I think everyone that works for starlink must have gone to space.
The way this company works is nothing short of criminal and should not be allowed to trade in the uk starlink stol £110 from me do not deal with this lot crooks!!!!

I can't praise Starlink highly enough!
I placed my first order on Saturday 28th Feb. It arrived on 3rd March, which I was very impressed with.
Set-up couldn't be easier. Just download their app, put the dish anywhere that has a clear view of the sky, and just follow the app to get the dish pointing where it needs to be. Instant 100mb/s download. Compared to the service I had with BT, which varied anything from 1.2mb/s to 12mb/s on a good day.
If you live in a rural area, and struggle to get decent internet, don't hesitate. This service simply works, and works well.
I have also purchased a couple of their Router Mini's, to use as wifi mesh boosters. (Both arrived within 48 hours of ordering). The second one had a faulty mains power supply. I contacted Starlink via the app, and they put a replacement on order for me, in less than 5 minutes. Yes, it was a 'bot', but it was so easily dealt with.
My experience so far, is nothing short of excellent. - Keep ut the good work Starlink!

Without doubt, the worst broadband service I've ever had the frustration of being forced to use. And all for £75 per month!

That's expensive! It's not worth it. The website shows 3 different prices from £35 to £75 just differ by speed, but in London they only charge the maximum of £75. It's not worth it, the prices are crazy....don't buy it please probably if you living in another country cheaper option that's fine but in UK some places just rip your wallet.

Utterly useless. I cancelled an order but they still sent out the kit and charged me for a month's use despite the fact that the subscription has not been activated. They sent me a DHL label so I could return the kit and it has not been properly set up. DHL cannot accept the return as there is no record in their system.

I have no real option but to use Starlink. I live in an areas with no fibre broadband at the moment. My router has recently stopped working and the customer support is non-existent. You can’t talk to a person and the Bot just keeps telling me that the issue is resolved. I’m going to cancel the subscription and halt all further payments. I can’t wait for fibre. In the meantime I’ll go back to slow (but reliable) broadband. Starlink is simply awful. I wouldn’t touch anything with Musks finger prints on it ever again.