Uk Starlink Omdömen 

Although there are a lot of what appear to be genuinely aggrieved customers, our experience was better. We ordered a Starlink kit on a Monday in June and it was here less than 2 days later. We paid £75 for the professional install but were then let down by 2 separate hopeless installers we had allocated to us. I dreaded having to use the AI assistant in trying to get our money back for the install as we had decided to use someone of our own choosing, but this was actioned within 30 minutes! The install finally went ahead last Monday and we are getting just over 100mbs. Early days yet and I have no doubt the monthly cost will continue to go up (as clearly he doesn't have enough money already), but so far, so good.

The download speeds were ok, but not that fast. We were getting around 60mb download. But the upload... 1mb!!! 1MB upload?!

Literally it was faster to tether from our phones. Instead we've gone back to a SMARTY SIM + Cudy router which costs £20 a month and delivers faster speeds for 1/4 of the price. And I don't need to feel bad about giving Elon money to spend on election fraud.

£225 in total wasted. Customer support is non-existent. They just direct you to Grok which is the dumbest AI on the market and error'd every time it tried to issue a credit.

Oh - and they refused to refund us even though we'd only been using the service for 5 days.

Scam company. Scam founder. Don't use Starlink.

Constant delays on delivery and messages clearly from AI agent. Zero focus on dates. Only reason to purchase from them is the terrible rural coverage from the UK oligopoly suppliers.

Absolute rubbish customer service, I only want help, advice and a price for the Starlink. I received nothing of the above, obviously they think they have the monopoly of this business, I don't think so, my advice is go somewhere else where they will help you. Do not use this company.

Horrific. No customer service other than horrendous Grok AI which is worse than useless. Confusing terms and conditions. Emails informing me that the £25 deal I signed up for (for 6 months) would be jumping to £40 after the first month. A living nightmare. Signal not the best either. The unknown is the worst thing - will the prices rocket? Will you be charged a fee to cancel? The lack of transparency is shocking. They seem to chop and change deals without warning all the time. A very stressful experience. Awful.

Same as most reviews here. Ordered Starlink on the £25 six month deal, waited an eternity for it to arrive. Second month charges raised to £40. Absolute useless customer service which is just an AI bot, so you get even more frustrated. Will be seeking another provider ASAP. Avoid at all costs, he's got enough money anyway😡

Never normally leave reviews but this is astoundingly terrible. I would leave zero stars if possible.
Switched from wired broadband because of the good offer of £25 pcm for 6 months if signing up prior to 30 April 2026.
1. Wifi since switch has gone from stable and good to patchy and rubbish.
2. Despite advertised price has charged me £40 pcm from month 2.
3. When contacting them I simply get gaslighted by grock, told that I can’t prove what was promised, and refused any human contact.
Will be cancelling tout de suites.

Complete bait-and-switch. Signed up for a £35/month rate with a guaranteed 2-week delivery window. Charged £43 first month prior to installation was complete. 2nd invoice is £60. How are they getting away with this Unbelievable. Raising prices.
I will be reporting to financial ombudsman. If you are having the same issues I would suggest you do the same.

I agreed an introductory monthly fee of £23 for 12 months for 100mbps residential service. Second month in I see Starlink is going to take £40 from the CPA. Suffice to say debit card cancelled at the bank (cannot remove from Starlink systems) Starlink cancelled and the kit being returned. They cam chase me for the £40 they will not get it as they breached the contract. For me its not the price ots the dishonesty and not being able to call and resolve with a real person, just talk to AI who screws it up.

Excellent breadboard, unfortunately have to have multiple dishes home and my vehicle as mobile date coverage in the uk is very very poor. Starlink in the USA offers discounts on second dish subscriptions. But in the UK no discounts are available on multiple subscriptions. Will this be available in the future?

it is bloody joke. from very beginning this bunch of fraudants trying rip you off. paid for fitting which never happend. they try to charge you monthly for something what never was fitted and active. discusting customer service.

What an appalling waste of time
I applied for the Stalink system with the free fitting. It was ideal for my area and the speeds sounded good. HOWEVER The box finally arrived after a number of weeks but nothing from Starling re the fitting. I finally got notification that they were beginning to charge me for the system. I advised them ( or there robot) that the system was not yet fitted and I had heard nothing from the installation team. They gave me 2 telephone numbers to ring, one was out of service the second said they could not fit the system without notification from starlink. Starlink wanted me to pay a further £299 to get the system fitted. I tried to contact Starkink but could not get past the robot so I have given up. What a shambles of an organisation. Avoid like the plague

Incompetent and greedy - don't even bother.

Has taken 6 weeks to arrive. They have sent me faulty kit. Meanwhile they are charging with no way to pause because it's rental kit. The £25 offer I signed up on is no longer valid due to their delayed delivery and resulting delay led activation. Dealing with a very unhelpful AI customer chat or, meanwhile the human support does not respond. They seem to do as they please, unapologetically and with no care in the world for the customer.

Appauling customer service, waited two months for the kit to arrive. Typo in our address DHL won’t pass verification to change the address as it’s wrong. Starlink deny all responsibility and can’t track the package/order. We’ve been charged for two months and no way of cancelling!

Complete bait-and-switch. Signed up for a £35/month rate with a guaranteed 2-week delivery window (confirmed by a real person). Two weeks later got an email informing me my price is jumping to £40 and my delivery is delayed by another fortnight. Unbelievable. Raising prices on a customer before you've even delivered their starter kit is shockingly poor business. Avoid.

No UK stock as of May 2026, been waiting months. Avoid

Excellent speeds and good connectivity throughout the house, mesh system easy to set up, only down time in last year was during the worldwide outage.

It pains me to say this but the service is absolutely garbage and the customer service is even worse constantly buffering and customer service want me to keep trying the same stuff over and over they refuse to send an engineer and if you ask to put a complaint in they stop responding this has been ongoing for over two months they gave me an additional mesh mode it didn’t help
They changed the router still
Didn’t fix it I think the service is just terrible and not worth the extortionate price for 200mps

Latest Update! Weeks and weeks later after I raised concerns about their appallingly slow, 3.85/4.84 up/down mbps speeds, nothing has changed. It's like Groundhog Day. The chat bot (or person, it's not really clear) asks the same questions and I give the same answers. An example is, the Mesh 3 Router - the casing round the ethernet socket on the back is too small to insert the 'male' end and so it's not possible to connect my business phone - who designed this!! And more importantly, who would let this product go to market! It's truly laughable. Anyone considering this service, BEWARE. Check all other options before proceeding down this rabbit hole.