Uk Starlink Omdömen 

Sadly the 10gb plan is being discontinued, and I'm being forced onto the 100gb plan.

The AI contradicted my email and said I wasn't being moved to standby mode. But after sending the email to the AI, it then confirmed I would be moved to standby mode.

I was offered in my email 'Standby mode' for £4.50, and would be supposedly suitable for my needs. But this is useless for this at a capped 500kb/s download and upload.

I upgraded, and it was stated there would be no charge, and charged £10 a month for 2 months at 80% discount.

Immediately on upgrade onto this I was charged a non specified £20.29 pro rata charge, in which the 80% discount would be applied in Feb and March. I got the £20.29 issued on a credit from the AI assistant after requesting it, with no option to chat to a human.

This is badly managed, and the 10Gb plan was perfect for me as I am a low user, but need the speed.

Very dissatisfied with the whole experience of the upgrade.

Installation of the Starlink dish was done by Lee B, responsible for the installation in the area from at least around Newmarket to around Wisbech. Lee's work was precise, exceptionally tidy, considerate (taking into account my wishes) and he was a man with prefect customer skills. I recommend his services as a Starlink subcontractor highly.

After years of terrible service in a semi-rural area from BT Starlink has been brilliant. Superfast and super reliable. Installation was quick and easy but I have purchased 3 additional WiFi boosters to ensure coverage of all the house and a garden office which also work a treat.

This internet has truly saved me. My house is incredibly rural and has likely had poor internet for its 750-year history. I opted for Starlink despite its high cost and surcharge due to the area’s “high demand of buyers” which I find a bit cheeky. After all the installations (thankfully free) and router and dish, it cost me about £500 – eek! That’s not including the £80 monthly bill. However, I’m getting a stable 280-310Mbps even with the UK’s notoriously bad weather. It was fantastic, even during storms. My only complaint is that my house is a long farmhouse with thick walls. I had to buy extra TP-Links costing £100 because the router worked well but wasn’t strong enough on its own. The app is also great and works really well.

Rural Scotland.....Mmmm..BT OPENREACH were supposed to have installed Fibre optic TWO years ago..that hasn't happened..Our latest BB provider Scotnet are WORSE than useless.VILE VILE company to deal with..Decided to bite the bullet and go with Starlink..BEST decision ever made. Absolute pleasure to deal with..I HIGHLY recommend. Zero cut out or drop offs..seriously pleased

I’m honestly shocked by how bad the service is. I’ve never experienced anything like this in my life.

I bought a Starlink device from a local seller because I didn’t want to invest full price upfront. When I tried to activate it, I immediately ran into multiple problems. First, Starlink required me to create a new account to transfer the device, but the old account had an outstanding balance. I tried six or seven different cards, and none of them were accepted. Every attempt resulted in an error.

I contacted Starlink support and waited six to seven days with no response. When they finally replied, they said they had cleared the balance and I could transfer the device. But even after that, the same error appeared again, and the transfer still didn’t work.

So I tried another approach — I asked if I could just continue using the old account but change the first and last name. They told me that wasn’t possible unless I transferred the device to a new account first. So I was stuck in a loop with no working solution.

The support was unhelpful, extremely slow, and honestly felt like they didn’t care at all. The network performance itself is nothing special — just regular satellite internet, and definitely not worth the headache.

I absolutely do not recommend Starlink.
The service is unreliable, support takes forever, and they don’t help when you’re stuck. It’s a complete waste of time and money.

0.11mbps download speed, 0.14mbps upload speed, you'd think a company owned by a billionaire that shoots cars into space could afford to sort it out, so glad I'm not the one paying for it

Fascinating ... Starlink either works brilliantly ... or not at all it seems from reviews! I'm on the brilliant side at present, but of course time will tell, as reviews indicate.

For me it was a no brainer to try. West Wales with no mobile signal at all, FTTC but a cable over a mile long to it that kept having problems, Plusnet helpful, but max download about 16 Mbs with a following wind. Final straw was that BT told me the poles over the fields were ancient could no longer be climbed and could blow down!! And of course no FTTP this century.

So tried Starlink and instantly found mainly 75 to 300 Mbs download and few outages - with very clear sky view. My main concern was that I live on WiFi calling and video calls, but latency was good and video now much better and no drops so far.

Starlink not cheap, but kit seems good, and for such speeds in the middle of nowhere?? Just have to wait and see I guess, but so far excellent!

A couple of points.
1. Welsh Gov's fast broadband project seems to be pointing hopeless cases like me to Starlink anway (only option?), even BT seem to have abandoned FTTP here as well.
2. Used an installer, but mainly found out how simple it was - just connect and go; figured out my own plan for final position of 'flat dish' which I mostly did myself.

Within the first 30 days trial I was reaching close to expectations regarding being slightly remote. However when I rained I had no internet. Opened a ticket through the app and explained the situation. Received a call where they accepted that the speeds were not acceptable and that I could cancel for free. Weeks later £274.08 was taken out of my account without permission for cancellation. They now ignore me and say that calls are against company policy. I have been a victim of fraud with this so please please don’t be a victim like me. DO NOT USE AT ANY COST.

Within the first month of use there were 2 malfunctions being on Starlink side. Once I obtained merely apologies and once I revived a new wire (which allegedly was the reason of the malfunction). I have returned the device using my 30-days right to do so. However, until today I have not received the funds back (I am waiting around a month now).

Absolutely awful. Ordered a Starlink mini. Should have been delivered by DHL. DHL sent me an email saying the delivery was refused. I was at the home on the date and time DHL stated in the email, DHL did not attend my property. Contacted DHL twice, still awaiting a response, 10 days now. Starlink is AI generated response to enquiry’s which is a load of crap and sends links to web pages that don’t work. SCAM.

Signed up for Starlink, they delivered completely to the wrong address. You cannot all anyone you have to do everything on a ticket.
The reply was that if wanted to change my address I need to do it online then contact the courier myself.
They either don't read these tickets or don't understand English.
Messaged them to say my address was correct and they made the mistake and asked them to sort. After several days had no reply.
This is my first dealing with Startlink and on this basis I will probably cancel. If they can't onboard new clients helpfully I dread to think what it would be like to have a problem mid contact.
Dreadful service and clearly the company don't care as they never seem to reply to any of these reviews.

Rubbish for gaming ,lets be honest nowadays most ppl who want high speed Internet want it for downloads or gaming, we have 2 starlinks 1 in gambia 1 in Wales both suck bad for 80 pounds a month.

Worked OK for the first year or so then when I imagine demand grew it has become borderline unusable. Frequent dropouts at least a few times a week for sometimes up to 2 hours with no way to fix.

Probably a good alternative to nothing, but if you're stuck on slow ADSL I'd still take that over this any day.

Locked out of my account can’t get through to anybody can’t reset password can’t reset email address can’t reset phone number. Considering they have rockets so that can’t even supply internet

They just delay and delay and delay delivery. Unable to contact anyone to cancel the order as there is no response on the live chat. I hear EM owns the company. I’m sure he can afford a few staff to manage customer service! Honestly it hasn’t even arrived yet and I’m wishing I hadn’t bothered

Terrible customer service
Ordered 14 days ago. As soon as order was paid delivery was extended by a week! Tried to cancel as I could have picked one up at curry’s same day! I only ordered direct as it said 3 days! Then it changed to 14 days. And still not shipped. Wouldn’t allow me to cancel. It hasn’t been shipped but just return it! Really
If you want to try one buy from curry’s why would the average person wait 2-3 weeks!

Abusive and fraudulent company. Despite decent performance they are uncontactable apart from chat which is a waste of time. They take unauthorised charges from your bank without ANY notification which breached FSA regulations in the UK. They are an absolute nightmare to deal with when anything goes wrong. Caveat Emptor. Buyer beware!!!!

Avoid starlink, I currently have a subscription with them that has left me in financial difficulty. Started on the residential package of £75 a month and paid over £400 for installation. Everything was going well, alright coverage but signal not reachable in all areas of my house or my garden. I looked in to an upgrade to data roaming so I could get a larger area at home and on my land. For £95 a month and will unlimited data, I felt it was feasible. I paid £11 to transfer over to the new package. Thought no more about it until I got my bill in May £2,129.46 I was absolutely shook! I tried to contact them immediately and got extremely vague and slow replies and took about 2 weeks for them to confirm that I had global roaming turned on and that I was being charged continuously. I had never selected that option or knew about it as they don't make it clear to you. I checked this in the app and I had never selected this option or turned it on. I have been back and forth with them and they take days to get back to you. I asked to speak to a representative in person, which took a week for them to finally call me. They called and said (on recorded call) that they can see it was an error and I was not aware of it but still only offered to take £94 off!!! I said that there is no way i should be liable for an additional service which I was not aware of or had any knowledge of and asked them to terminate my contract and take me to court so I can show my evidence. They have again not responded. I have been coerced me into a financial debt which I did not agree to. I am now currently pursuing this legally as they are trying to charge me an additional £850 already next month. I have collected all my evidence for the court. My advice is please avoid this company, Do not get the data roaming package and I do not recommend them. Go for a more reputable company in the uk.

*update*
Last month they wavered this fee as it was incorrect and I paid my regular bill. Now again 3/8/25, they have charged me £461 again for the same issue and have cut my Internet off again. I have been contacting them again but had a message saying they won't amend the fee and now are not replying to any of my messages!!!! This is an error on their part but still expecting me to pay. I have asked them numerous times to call me and responded but nothing.

The worst customer service I have ever experienced. Honestly the worst service ever, I've cancelled order