Stay away. Hidden fees and a recurring subscription when you place an order. Knew there was something fishy when I went to check out and they kept adding fees, insurance, delivery etc while the paymen... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Item hasn’t arrived. Customer service is evasive. They tell me to speak to the courier but they don’t give me the name or contact details of the courier. They are giving me the runaround and I doubt... Se mer
Multiple emails per day are urging you to buy items that have already been removed from your cart. Not willing to purchase from a company that does not use secure online payment methods and asks for... Se mer
I made a purchase online and immediately after paying my bank called me. Was informed that this company take unauthorised payments from your account for a subscription that you never signed up for. Th... Se mer
1,1
Mycket dålig
346 omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I wish I had read these reviews before…
I wish I had read these reviews before I went to this website.
Don’t go anywhere near this site absolute misleading and false advertising.
They charge you an eco delivery charge without you authorising it.
I had to cancel my card with my bank because ozerty said it was a legitimate charge. I told them the product costs £5 and you’ve advertised free delivery, so then why would I pay £13.95 for an eco delivery charge that’s just plain daylight robbery.
Please stay away from this dodgy company and tell your contacts as well, hopefully they’ll go bankrupt soon.
21 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Sam,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
This website is a OZERTY SCAM
This website is a OZERTY SCAM . HIDDEN authorised ‘GREEN CHARGE’ WHICH YOUR BANK GETS CHARGED 3 DAYS AFTER PURCHASE!!!! THEIR CUSTOMER SUPPORT states charge is in closed screen. THAT I APPROVED IT. Hidden in T & C.
They retain the bank card details . CAN TAKE UNNAUTHORISED PAYMEVTS ANY TIME THEY PUSH THE BUTTON .
I said I wanted to cancel or refund as a RIPP OFF SCAM !!! Ozerty said already tracking ..googled as UK Co ITS NOT posts out of Florida USA.
JUST REGISTETED IN UK
My purchase £17 hidden fee £7 .
I read reviews of lady who said she was charged 3 months later ! Really desperate as bought a fridge nothing arrived . PAYMENTS TAKEN OUT . I I don’t know why I did not check TRUST PILOT reviews first !!! It came up in algorithms searching a knee pillow .
OZERTY IS A SCAM RIPP OFF.
I cancelled my bank card and got a new one as I don’t trust Ozerty.
Rigging website to charge 3 days later? Unauthorised bank payment . It’s FRAUD .
OZERTY SCAM FRAUD RIPP OFF ON VULNERABLE OLD PEOPLE . Should be stopped . It’s not sending out OF UK. China .
OZERTY FRAUD SCAM RIPP OFF
FREEZE IMMEDIATELY THEN CANCEL YOUR BANK CARD USED WITH OZERTY , they use the bank details randomly later for UNNAUTHORISED PAYMENT WITHDRAWAL!!!! MY CARD WAS NEW BUT AS I DO Not TRUST THEM. CANCELLER BANK CARD . READ THIS REVIEW THREAD . FRAUD SCAM RIP OFF . Do not know if will get item . They start tracking immediately to con you, then 3 days later the Hidden ‘ECO’ PAYMENT IS WITHDRAWN .BANK CARS ,FRAUD
I received the parcel , 10 days ( China ?) company REG in USA . Uk domain . All false .
It is fake memory foam , knee cushion . Not firm brand . Paid £25 ! Including fraud hidden t & C eco payment 3 days later. Fake goods fraud payments . Website reg in UK USA . Very dodgy . Just want your bank card details .
17 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Patricia,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Scammers, same happened to me took 29.99 from my account when I had not ordered anything, I did order from them months ago and they added an environmental charge so they had card details. Currently trying to get a refund.
21 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Lisa,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Ozerty is a fraudulent site
Small item purchased and hit with a hidden 'green' fee then signed up to a monthly standing order presumeably hidden withing a lengthy 'terms and conditions'
THIS SITE IS FRAUDULENT DO NOT PURCHASE FROM THEM
23 juni 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Took additional money out of my account
They took 2no amounts out of my account and said the 2nd one was an eco charge. When I rang my bank, it was set up as a direct debit. Do not purchase anything from this company
8 september 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Marissa,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Worst company ever
Worst company ever
Do not buy from this company
They are a massive scam.
After I bought the shoes, they tried to subscribe me to their company, trying to take monthly payments for no reason. Fortunately I had no money in my account so the amount didn’t go through.
I contacted my bank and they blocked them.
Quality of the shoe was a joke.
8 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Khadija,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Made a purchase for £10.62 then 2 days…
Made a purchase for £10.62 then 2 days later they take another payment of £13.95 totally ripped off
Please don’t buy from this company
8 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Mr. David,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I placed an order and paid for the…
I placed an order and paid for the item. Two days later an unauthorised payment was then taken from my account. Apparently, this was an eco charge. This company purports to be in the UK with a UK email and contact number. The eco charge was not easily visible when booking. Don't be fooled when placing an order.
9 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Helen,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Definitely fraudulent
Definitely fraudulent - Bank recognised a transaction by this company as fraudulent luckily - about 3 months after I had made 1 purchase. They froze my card, and at my request defrosted card!! but blocked any further transactions from these scum.
1 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Bobbie,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
SCAM
SCAM
Firstly the products I did buy were poor quality
Then they'd set up an ongoing payment to be taken out of my bank account for £29.99
Luckily the bank stopped the payment
DO NOT BUY FROM THEM
11 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Jayne
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Don't buy from this company
Don't buy from this company: they will trick you into ordering more than you intended, charge you more than you expected and then, to add insult to injury, take a further unauthorised payment some weeks later calling it an eco charge. I ended up paying almost £30 for an item advertised as costing £5.
6 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Rex,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Bank spotted this transaction before I did. …
Bank recognised a transaction by this company as fraudulent luckily.They stopped the payment. I immediately froze my card. I really don’t know what the transaction was supposed to be for and can’t recall ever using this company. My card has been cancelled and I’m waiting for another one. Do not use this company.
9 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Unauthorised use of card
If you buy something, they also assume that you "subscribe" their website.
They charge money every 4 months for being their client.
I have asked via email to cancel my subscription (I never wanted!) few times, and asked for confirmation of cancelling the alleged subscription.
They replied to me saying that the subscription is quarterly charged.
I had to write another email and ask again (4 times) to cancel my subscription, card and my name.
This company is a scam.
8 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Cristiana,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
this is tantamount to fraud
this is tantamount to fraud: watch for a tick box which ropes you in for a £30 per month "subscription". Outrageous!
8 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Geoff,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
I wish I'd read some of these reviews…
I wish I'd read some of these reviews before ordering.
What the hell are "eco charges" and where did they come from??
Avoid these people at all costs.
Quite sure they don't know what a refund is.
8 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi James,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I will rate it minus 10 if possible
I will rate it minus 10 if possible. DO NOT BUY anything from them! IT IS SIMILAR TO A SCAM! I bought something from them and after ticket multiple times that I didn't want their offer, they said they will send two products at the half price of one. They've sent one product at full price. The worse is that yesterday in my bank account appeared a transaction with them that I never made, and I never subscribed for anything from them. Still they've got access to my bank account despite their website clearly saying that they do not store any card details nor they have access to the clients bank account. This is a FAT LIE!! They have taken my money without me knowing it. I've contacted my bank, they blocked future payments to them but the bank said it is not a guarantee that they won't take other money in the future. I have tried to call ozerty at the phone on the website but the answer is all theirs agents are busy, and to send an e-mail. Clearly a SCAM! Guys pay attention, and spread the word to try and stop them, let's not let them do more harm! Thanks for reading!
6 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Corina,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
I would give them less than one star
I would give them less than one star, but there is no further option
They are cheats and frauds without warning. They have taken money from my account allegedly for “a small purchase fee “they have promised to refund. I have had numerous replies stating that their refund technology is under repair. This has been ongoing for months. Do not touch them.
18 juli 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Ms O'Donnell
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Big frauds..
Big frauds... cybercrime should involve with thesw frauds . Take money from your account without your knowledge
3 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Mr Narayanan
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
They are Fraudsters keep away from them.
Last week by mistake I bought a fan heater for £13.49 which I have not received yet, But within no time my son advised me not to buy from these people so I tried to cancel it by email but they did not cancel. They charged me £13.49 Plus £13.99 a separate transaction, Now I have freezed my bank card before they take any more.
They are Fraudsters keep away from them.
1 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent - Do not use this company
Do not use this company, they are total fraudsters. Purchased one small item and they then started taking £30 per month without us having been given any opportunity to sign-up to a subscription. Total out-right fraud, they didn't even do a hidden sign-up process just blatantly started taking my money from my card with absolutely no authorisation. Just theft.
2 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Jane,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.