Stay away. Hidden fees and a recurring subscription when you place an order. Knew there was something fishy when I went to check out and they kept adding fees, insurance, delivery etc while the paymen... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Item hasn’t arrived. Customer service is evasive. They tell me to speak to the courier but they don’t give me the name or contact details of the courier. They are giving me the runaround and I doubt... Se mer
Multiple emails per day are urging you to buy items that have already been removed from your cart. Not willing to purchase from a company that does not use secure online payment methods and asks for... Se mer
I made a purchase online and immediately after paying my bank called me. Was informed that this company take unauthorised payments from your account for a subscription that you never signed up for. Th... Se mer
1,1
Mycket dålig
346 omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered driving glasses never turned up…
Ordered driving glasses never turned up read reviews so quickly cancelled my debit card as they are robbing scammers
5 november 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Fisher,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Extortionists! AVOID!
Just as I completed by order for a total of £10.62, I was offered the product FREE if I paid £6.40 in total. When I accepted the screen changed to a confirmed order for £16.86!!!!I immediately emailed to cancel. Was told they could only cancel with a screenshot of the charge on my bank statement ie after the payment had gone through. They then argued they had done nothing wrong. They did send TWO products but I only wanted one at the original £10.62 price.
8 november 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Mr. Alastair,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Be careful of the danger
I just checked my bank statement and had a shok this company charged me £29.99 for nothing. I haven't bought anything from them at the moment. I use them ones in the past and believe me this was horrible experience. I would never ever use them again. Likely my bank blok them and refunded me. I know they want be able to take my money anymore. They can dispute refund but l am going to fight like lioness. Baskets.
18 november 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Grazyna,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
I keep getting £29.99 removed from my…
I keep getting £29.99 removed from my card, every 4 months. No Email confirmation
I can't even find out how they got my permission in the first instance
These guys must be raking in Millions with this clever scam,,,,,Avoid
26 augusti 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Jesica,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Absolutely Appalling Service
Absolutely Appalling Service
I am beyond disappointed with this company. I ordered a car heater weeks ago and it has still not arrived. The tracking numbers they provided lead nowhere, the courier has ignored every email and WhatsApp message, and the company themselves refuse to take any real responsibility.
Instead of resolving the issue, they’ve basically washed their hands of it and told me to chase the courier myself, even though they chose the courier and they took my money.
The customer service is useless, the communication is generic and unhelpful, and at this point the entire experience feels like a scam. I’ve now had to order another heater from Amazon just to actually receive a product.
I would strongly advise anyone considering buying from this company to avoid them completely. They cannot be trusted to deliver your order or provide any meaningful support.
30 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Josephine,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Absolutely awful experience received…
Absolutely awful experience received cheap rubbish quality shoes although didn't expect much for the cost , contacted to return and it will cost more than the shoes cost in the first place to return them to china , wish I had checked the reviews out before ordering so lesson learnt
14 november 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Kay,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Ozerty is a scammer
I made a purchase for £3.45 about two weeks ago, and the reason I chose to buy from this company was because the item was advertised with free delivery. However, two days later I noticed an unexpected charge of £13.95 on my account. I did not authorise this payment, and at no point during the checkout process was there any indication that I would be charged this extra amount.
I contacted the company to cancel my order, but they told me they were unable to do so and advised me to wait until the item arrived and then return it. Once the item arrived, I was informed that I could return it, but the return cost would be £15.
I’m genuinely surprised the company is still in business , especially given the number of negative reviews on Trustpilot. I really regret not checking the reviews before making the purchase.
24 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Dima,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
BEWARE & AVOID!!!
I placed an online order from these scumbags for 3 identical items and paid for all 3 items at the same time under ONE order number.
The company stated the order was being sent free of delivery charges. However on my order confirmation email, a 'services' charge of £15.94 had been applied. I immediately asked for the order to be cancelled as things seemed suss at this point; this request was declined as it was alleged that the despatch process had already commenced, even though I received a message sone days later to say my order was being despatched then and I didn't receive anything for some weeks.
When I queried the 'services' charge, it was argued that this was an 'eco' charge for orders less than £20, but my order totalled more than £20! What they had done was split my order into 2 packages, so they could justify the 'eco' charge for one package. However no 'eco' charge was displayed anywhere on the payment page. On my bank statement, the order was split into 2 payments to make it appear that 2 separate orders had been placed. Thereafter the bank advised me that the company had also set up monthly recurring subsciption payments without my knowledge or consent.
5 maj 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Apple,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
1 star is even way too much for the…
1 star is even way too much for the experience I am having with this company.
KEEP WELL CLEAR OF THEM.
I followed up as suggested and got ABSOLUTELY NOWHERE in getting a reasonable response to my dissatisfaction.
5 november 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Patrick,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Shoddy goods and £13.95 taken on top of…
Shoddy goods and £13.95 taken on top of payment two days later. Have cancelled my card with bank and advise you to do same. Beware.
3 november 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Gould,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Ordered some items to the value of £21.98 and paid for on 24nd Oct. On 27th October another £13.95 was taken from my account without my authority and a subscription set up so Ozerty can take further money if they desire. There was no mention of a minimum spend for free postage until the items were ordered. In the subsequent order confirmation email at the very bottom it mentions an 'eco-charge' of £13.95 for spends under £20. A-holes. This is a banking loophole that needs to be closed. Block or cancel your cards to prevent further unauthorized charges.
27 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Elham,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Oh my goodness, I wish I had read these reviews first I too have been scammed.Placed order for £15.98 and then the following day they took another unauthorised payment for £13.96 and they say its an eco charge.My order confirmatuon clearly says free delivery, I would have never agreed to this. They have clearly stored my full credit card details, so I will now have to cancel my credit card. Please dont buy from this company and get scammed like me and so msny others.
28 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Gina,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT USE.
DO NOT USE.
Small first time purchase made £1.99 added as ‘insurance’ which I accepted a further payment of £13.95 went out a few days later which when queried was told it is an ‘eco charge’ to encourage larger/multiple item orders
30 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
A thoroughly disreptuable company
Don't take my word for it, read the reviews. I paid,as did others for the items I ordered only to find an additional £13.95 taken from my credit card. I wanted to return the goods and have a refund but would have to send them to China and pay at least £15 postage - don't send things back to the address they came from or you'll lose everything
30 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
THIS COMPANY HAVE MANY OTHERS DONT…
THIS COMPANY HAVE MANY OTHERS DONT BUY FROM ANY NEW COMPANY THEY ARE ALL OVER THE INTERNET ON DIFFERENT NAMES AND DIFFERENT COMPANY YOU NAME IT THEY SELL IT THEY ARE CONNECTED WITH THE CLOTHE COMPANY .THANK YOU BUT I LOST MONEY I ORDER AND NEVER GOT MY PRODUCTS YOU HAVE MY EMAIL AND ADDRESS YOU CAN REFUND MY MONEY THEN WRITE TO ME AND SAY SORRY FOR TAKING MY MONEY you have taken money from my card refund my money you got all my details no need to contact you
29 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Jasmine,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Beware Scammers
Beware, these people are scammers. The products I bought were rubbish with obviously false reviews. Then they took £30 off my credit card without permission - they claim I didn't untick a box. Now I will have to change my credit card details before they take more money.
Update 10/12/2025
They still haven't returned the money after promising to do so over a month ago. They said they were having technical issues - that old story.
29 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Andrew,
I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.
If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.
We’re here to help.
Kind regards,
Scam £13.95 eco-charge added to order
Ordered some items to the value of £10.98 and paid for on 22nd Oct. On 24th October another £13.95 was taken from my account without my authority and a subscription set up so Ozerty can take further money if they desire. There was no mention of a minimum spend for free postage until the items were ordered. In the subsequent order confirmation email at the very bottom it mentions an 'eco-charge' of £13.95 for spends under £20. A-holes. This is a banking loophole that needs to be closed. Block or cancel your cards to prevent further unauthorized charges.
24 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Christopher,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scammers
Eco charge of £13.95 taken from my bank account, two days after the original payment. If you have ordered from this company, get in touch with your bank and block them from taking further payments. They had set up a subscription on my account so can take more payments any time.
22 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Mary,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
DO NOT PURCHASE FROM THIS WEBSITE I…
DO NOT PURCHASE FROM THIS WEBSITE I REPEAT DO NOT PURCHASE. I was suppose to purchase 1 small item they charged me 3 times separately in total and one of them without my knowledge until a couple days later I had a random notification saying I was charged £13 I asked them what it was they came up with the excuse it’s for the eco charge. The item also came 2 weeks later when it was specifically meant to be 5-7 days and their return is back to china purposely so you’d get told you’ll have to pay excessive shipping fees so you have no choice but to keep the item. WORST COMPANY I HAVE EVER DEALT WITH if I could give a -1 star I would.
25 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Anwar,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Take a moment to read the reviews
Take a moment to read the reviews. Stopped me falling for this scam.
23 oktober 2025
Omdöme utan inbjudan
Svar från uk.ozerty.com
Hi Paul,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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