Members should be allowed access dash cam usb as I could be driving VIPs \executives and if I crashed myself and VIPs would need to view the footage. Secondly get rid of the €500 deposit as no other... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Cars are in great condition. Pickups and returns are e easy and convenient. There are always some issues with Teslas, but that’s not UFOs fault. The only minor thing is the app which looks more like a... Se mer
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Mine was an all-round great experience. The registration and booking process was simple and the numerous videos and guides (how to find the pickup location, how to do various things with the car etc)... Se mer
Un service client qui est à l'écoute 24/7, une équipe formidable et des voitures récentes, très bien entretenu. Ufodrive est présent dans plusieurs pays, clairement l'essayer c'est l'adopter... Se mer
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Företagsinformation
Skrivet av företaget
UFODRIVE is a radically better car rental experience. 100% Digital, 100% Electric - we make car rental fast, simple and easy. With revolutionary technology, UFODRIVE manages your electric journey meaning you never have to worry about range and charging. We even cover the cost of charging throughout your journey. UFODRIVE reduces the average 50 minutes at a rental desk to 2 minutes. Simply Arrive & Drive - No queue, No paperwork, No complex insurance or hidden extras. Zero emissions mobility combined with carbon credits for every customer to be used against future rentals! Our unique UFObays are located at premium city and Airport locations where customers can rent prime electric cars like Tesla, Polestar & VW. Delivery & subscription also available in selected markets. Launched in 2018, UFODRIVE has grown rapidly across Europe and the US and receives overwhelmingly positive customer feedback. Now available in 30 locations across 10 countries with many more on the way. Plan and manage your rental, access your car, and interact with our super responsive customer support team - all done seamlessly via the UFODRIVE App.
Kontaktuppgifter
89B rue Pafebruch, 8308, Capellen, Luxemburg
- +352206057
- contact@ufodrive.com
- ufodrive.com
4,5
Utmärkt
453 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was all perfect
It was all perfect and very fast. Perfect the car, really clean, the pick-up and the return.
1 februari 2023
Perfect way to hire a car (easy & fast)
Easy, fast and clean cars!
Quality and easy access to their contact number
1 februari 2023
The car was not available when we…
The car was not available when we arrived at the parking spot.
It took about one hour to have another.
2 februari 2023
Svar från UFODRIVE
Thanks for your review. We're sorry that your start was delayed and hope that it did not detract too much from your trip.
Car features were defective.
Car features were defective.
Recharging card didn’t work.
Support was not very friendly or offered any compensation due to the issues.
1 februari 2023
Svar från UFODRIVE
Thank you for your review. We're sorry that everything was not as it should be. We note your comment about support and will investigate. If you decide to rent again, let us know in advance, referring to the issues you experienced in your last rental and we'll do our best to compensate you for the previous issues.
Svar från UFODRIVE
Thanks for your review and feedback. We're constantly adding to our fleet configuration so hopefully the Model 3 LR will be back at this location soon.
Great as usual
1 februari 2023
A little polishing is needed
Everything was great, except for 2 things. First, please update your app so we can get the verification code. Being registered with an Azerbaijani number, I don't get the verification code for logging in. Second, I had a little trouble finding my reserved car and downloading the key. Everything else was really great, especially the condition of the car
19 november 2022
Svar från UFODRIVE
Thanks for your comments. We occasionally have issues with some international numbers due to phone provider constraints. Our support team are always available to help should this be the case.
100% note pour moi
100% note pour moi, ils sont très rapides à qui parler quand ils ont des problèmes
30 maj 2022
Reliable and fast access to Tesla cars…
Reliable and fast access to Tesla cars without any waiting in line.
12 januari 2023
Excellent cars, rental experience, return hours & transparent good pricing
Excellent cars, great longer pickup/ drop off hours, transparent & good pricing, smooth hassle-free experience all via phone
11 juli 2022
Top service with very nice cars
Top service with very nice cars. The included charging and additional driver make it worth spending a little more on a tesla than on a normal rental car. The 24 hour contact and pick up possibility are super convenient and i have rented with UfoDrive for 5 times in the past 5 months already. More to come for sure (:
27 december 2022
Fuss free car rental service
Fuss free car rental service. Easy handing and taking over process. Car provided was in very good condition.
Travelled with 2 young children - the bonus of car seat rentals included in the rental package was very attactive.
Would definitely consider renting again for subsequent trips!
12 januari 2023
Fun but let down by a few hiccoughs.
The car was fun to drive. However, there were a number of issues that cropped up.
To give context I rented a Tesla Model S with my partner and drove 200 miles from London to Hull and back.
* The car's autodrive feature was intermittement. It did not work at all on the drive down -it just kept saying it was unavailable. I took a picture of this but never got round to reporting it. We reset the car in quite a few ways but it did not come back up which was really dissapointing considering this is a key selling point of a Tesla.
* The app did not perform very well on my phone (a 2 year old flagship phone). This meant that unlocking the car was a bit of an annoyance -while waiting for the app to start up.
* The pickup place had an incorrect location assigned to it in the app. This was the Stratford location. From memory I think this was just a link that took you to Google Maps, the instructions were spot on (if slightly hard to follow).
6 oktober 2022
Svar från UFODRIVE
Thanks for your review. Autopilot is available on many of our vehicles but not all. If booking again in future, please let us know your preference and we'll do our best to accommodate your request. We continually update and deliver improvements on our app to refine performance and deliver consistency on how it runs across various devices. Thanks for the feedback on the location instructions - these were initial instructions that have since been upgraded.
Everything went wrong
Everything went wrong - getting the rental was very hard and took a long time. When we arrived at the vehicle it had a flat. UFO did not provide sufficient assistance with the flat for us to use the vehicle, could not provide another vehicle, could not provide a vehicle for a different day. We wasted half a day of our trip and then ended up without a vehicle after all.
29 juni 2022
Svar från UFODRIVE
We regret the inconvenience suffered during your rental. We're really sorry that your trip was impacted by a flat tyre. Despite our best efforts it was not possible to have the issue resolved as promptly as we wished and as we were fully booked, a replacement vehicle was not available at that time.
Ease of renting
Ease of renting
Vehicle cleanliness
Customer service responsiveness
Free Tesla charging
7 januari 2023
Phenomenal experience !!!
Phenomenal experience !!!
Very fast and professional renting !!!
24 januari 2023
Appréciation feed-back
Hello to everyone,
I would love to thank all he stuff from the directing Managers to the simple Employees working directly or indirectly with UFODRIVE
It’s just a very well placed service in a very competitive market
However as an Electrical engineer i see lately a very brutal competition in the market and till this day i haven’t seen an Update in the strategical Marketing Processes and also i have to mention the Géolocalisation issues in what concerning the return policy of your véhicules
I am well known to the strategy that was once installed a premium Service for an affordable price has been lately demeaned due to competition
It became more like a silver-Gold service
A fresh Market analysis is recommended 😊
Otherwise everything i think /believe is well placed needs just some small modifications and we are good to go for the next 10-15 years
Don’t forget UFODRIVE is the Original deal what we see in our days it’s just recreations of an existing Product
Thank you so much for the time you took to read this and please make sure to inform your superiors in Order to help develop the customer and employee experience
Best Regards
Ayoub Moukhlis
20 oktober 2022
Es war tatsächlich echt gut
Es war tatsächlich echt gut, hat alles prima geklappt mit der Buchung/Abwicklung und Rückgabe. Das Fahrzeug funktionierte wie erwartet, alles in Ordnung. Danke.
9 augusti 2022
Svar från UFODRIVE
Freut mich zu hören, dass alles gut gelaufen ist. Vielen Dank für Ihre Bewertung.
Zuverlässigkeit
Teslas waren immer in einem top Zustand und voll und sauber.
Die location am Hamburger Airport war leider nicht so einfach zu finden.
14 december 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.