UFODRIVE  Omdömen 453

An almost perfect experience, I'll certainly use UFODrive again in the future. The only issue was the app getting frozen or being very slow occasionally, which lengthened our pick-up experience and sometimes took 1-2 mins to open the car. An otherwise excellent experience with a great clean comfortable car and charging included. Highly recommended if you're willing to tolerate the occasional hiccup to support a business aimed and simplifying & disrupting the archaic car rental industry.

App was great. Easy to book, pickup and drop the car. Would be great if they would offer the Tesla models with a bit larger batteries. We had to stop each 2-3 hours.

Komplett digitalisierte Autovermietung der Spitzenklasse. Top! Einfache Reservierung, keine Wartezeiten bei Annahme und Rückgabe, top Fahrzeug, Aufladen im Preis inklusive. Sehr empfehlenswert. Die Fahrzeugvermietung der Zukunft!

GOOD COMPANY BUT THE APP NEEDS WORK, THE PROCESS TO REPORT DAMAGES SHOULD BE AS EASY AS TAKING PHOTOS AND UPLOADING RATHER THAN COMPLETING THEM ONE BY ONE WHILE INDICATING WHERE THE PREXHISTING DAMAGES ARE. SIMPLE, TAKE THE PHOTOS, INDICATE WHERE THE DAMAGES ARE, THEN UPLOAD THE PHOTOS ALL AT ONCE. OTHERWISE IT EATS INTO YOUR RENTAL TIME.

Two things that could improve:
1- We didn't know that there was a parking ticket inside the car so we had to pay about €18 to leave the park at the airport. That should have been made clear somewhere.
2 - We took some time to find the car in the parking lot. It's a huge park and we had no idea of where the car was. Maybe a photo of the place where the car is parked could help.
Apart from this, it was a great experience! Everything is done from the App, charging the car is free and it's pretty straightforward. Highly recommended!

I have my Tesla M3 and wanted to drive Tesla on my vacation trip in Netherlands. I've found UFO Drive, checked some YouTube videos from another people and decided to give it a try.
From very beginning it was very easy to find a place to rent the Tesla, chat in app was very responsive, all questions were answered very quickly.
All the process was very simple and predictive: order, arriving to parking, car finding, opening etc etc.
I've been driving my M3 half a year so for me it was very native to drive UFODrive Tesla M3 during our vacation. All charging sessions were free (included in rent price), driving experience was great.
We didn't require any service or assistance, car was clear and all systems worked well.

Great experience. No problem to change the date one day before. Great pick up place in London, both great location and nice shopping center

The whole process of getting an account and logging in came across as extremely over-engineered.
The location where the car was parked (markthal basement) does not have wifi or good network coverage which kind of makes it very cumbersome to get into the car.

The exterior had MANY scratches all around the car and it was immediately visible. The interior was REALLY dirty and some plastic pieces were broken or didn't work correctly. It would have been acceptable for a normal occasion and if it was considered in the pricing or if they advertised it before the booking BUT it wasn't the case and since the car was rented to be used for a wedding it's not acceptable. Nowadays it exists other options to rent a Tesla in this area that we will seriously consider next time. We have to say that we chose UFODRIVE because we were convinced they were serious. It wasn't the case.
Smooth and fast checkin and checkout.

Update on February 17th:
We really appreciate your reaction. Great customer service, during the whole experience. Let's see if you really took our comment in consideration next time we book.
JB

Amazing service from Jonathan and the team for our corporate rental.

It is so good that you don’t have to go to a rental desk to pick up your car after you have landed at the airport . Everything is digital . Everything went smooth. I will definitely rent again with ufo drive.

Simple easy rental experience.
My 2nd time renting and the outcome was similar.
I was a little late returning and the help desk were understanding and accommodating.
Can’t wait for my next reason to rent.

Your are the best and also I think the only one who rent Tesla, which is Magnificent.

It was easy to use. The car was new, the experience was seamless with one snafu with them approving my drivers license. Fill out all the paperwork in advance to avoid surprises. Even the garage attendant who got the car for us was kind and helpful.

Perfect car. Responsive support service. Easy to manage the car with the app.

C'était la première fois que je prenais une location de voiture électrique et de plus sans aucun guichet. Tout c'est fait sur l'application superbement bien développée. J'ai eu besoin de contacter l'assistance téléphonique et là pareil très bon accueil et résolution du problème. Bonne expérience

The car was clean and in very good shape. It was very easy to check-in and out.
At the end of the rent it showed I had ridden double the km I had in fact, but the team was very quick and attentive to solve the problem.
I definitely recommend.

Always easy and reliable rental with super fast support when needed.

Seamless experience. No issues. Great car. Would do it again.