Attended the Bring your own Sage session- amazing value for money, Jack was exceptionally knowledgeable and taught all 4 of us loads in the session. Far more confident adjusting the machine for differ... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought an E1 Prima through UE and haven't ever had a better experience with a company before. Received a call straight away asking us if we'd like to have one of the team come to install the machine t... Se mer
I attended a Bring your own Sage machine class yesterday morning (20/04/2024). The class was held directly in the main roastery section of UE and hosted by Jack. The session was brilliant. Really pe... Se mer
We attended the Espresso and Milk class today and it was brilliant! Jack was superb and really knows his stuff! We took along our Sage espresso machine and Jack really showed us how to get the v... Se mer
Företagsinformation
Skrivet av företaget
Ue Coffee Roasters is an independent speciality coffee roastery based in the UK, dedicated to coffee excellence, sustainability, and freshness. We source high-quality beans through fair direct relationships with farmers around the world, ensuring traceability and ethical practices at every step. Our passion is to roast coffee that highlights unique origins and flavour profiles, delivering both wholesale and retail coffee solutions to cafés, restaurants, offices, and home brewers. We are proud to be highly rated on Trustpilot, where our customers regularly share reviews about our freshly roasted coffee, subscription service, and outstanding customer care. Whether you are looking for single origin beans, blends, or professional barista training, Ue Coffee Roasters is your trusted partner in the speciality coffee industry.
Kontaktuppgifter
11a - 11b Windrush Ind. Park, OX297HA, Witney, Storbritannien
- 01993 706767
- coffee@uecoffeeroasters.com
- uecoffeeroasters.com
4,8
Utmärkt
375 omdömen
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Received the wrong grind size for one…
Received the wrong grind size for one of my two coffee orders.
6 januari 2025
Svar från Ue Coffee Roasters
We appreciate you taking the time to leave a review. We are disheartened to learn that you received the wrong grind size for one of your coffees. This review is the first indication we've had of the issue. Had you informed us upon receiving your delivery, we would have promptly collected and replaced the coffee in accordance with our policy. We were completely unaware that there was an issue with your grind which could have very easily been rectified. It is important to clarify these details for other potential customers, as we would have addressed the problem immediately if we had been notified.
I purchased the Tasting and Sensory…
I purchased the Tasting and Sensory course for my dad’s birthday present it was a really enjoyable experience! We were taken through the cupping process, identifying the flavours and aromas. It was interesting to try and compare the different coffee varieties. Thank you Jack for taking us through the course!
11 januari 2025
Omdöme utan inbjudan
This was my first order and must say…
This was my first order and must say what a good service I have received from competitive pricing to prompt delivery excellent 👍🏻
6 januari 2025
Cooee UE you’re top of the coffee tree!
Reliably excellent and take a pride in all they do.
3 januari 2025
Great coffee as always and so much more…
Great coffee as always and so much more convenient buying direct.
2 januari 2025
Fabulous gift idea
As a Christmas gift I purchased a Masterclass for a friend who had recently purchased a Sage coffee machine and was struggling to perfect pulling a decent espresso shot. Looking forward to tasting the results of his training.
14 december 2024
Chai spiced bombay tea
Lovely product, made delicious chai latte. Prompt delivery and company kept me informed all the way. Definitely recommend.
19 december 2024
Over the years I have tried several…
Over the years I have tried several brands of drinking chocolate and none have come as close to perfection as yours have, so all I have to say is, you can’t improve on perfection, well done, it takes a lot to please me.
10 december 2024
Prompt response to delivery error
Prompt delivery; rectified an error from previous order; no fuss, very apologetic and received it next day. Thank you
9 december 2024
Top tier
I’m a huge coffee buyer but atm refuse to sign up to a coffee subscription so tend to go around buying the supposedly best coffee there is in the UK.
UE genuinely are up there with the best not only with there basic entry range but there special blends as well.
The customer service side is top tier, Helen sorted out my (minor) issue immediately and I’m super thankful for that.
I will definitely be returning and if I did ever decide to subscribe to a coffee supplier it would be these.
Big thank you
26 november 2024
Svar från Ue Coffee Roasters
Nick, many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Disappointing lack of communication.
I wrote this review as a final attempt to resolve the issue detailed below, which was swiftly (partially) addressed by the company.
On 21/11, I ordered two 250g wholebean coffees from UE Coffee Roasters. I received a confirmation email, and later in the day, a notification that my order had been shipped by Royal Mail 48hr Tracked Parcel. The tracking notification at Royal Mail indicated that "The sender has advised they have despatched your item to Royal Mail."
By 28/11, the coffee had not arrived, and the notification at Royal Mail had not changed. I attempted to reach out via email in reply to my shipping notification. I received no response.
By 03/12, growing concerned at the lack of progress on the order and the lack of communication by the sender, I attempted to reach out again by email. I received no response.
By 04/12, wondering if my messages were being throttled by a spam filter, I attempted to reach out a third time via a new email chain. Again, I received no reply.
It is now 09/12, approaching three weeks after placing my order, and I have received neither the products I purchased nor any communication from UE Coffee Roasters why this might be the case.
Unfortunately this negative experience outweighs a previous positive experience with the company. With no sign of resolution, this review documents my frustration and disappointment. It is my sincere hope that the communication issue outlined above is addressed, and that any queries made by future purchasers from UE Coffee Roasters are not ignored or shunned.
Updates:
09/12 - I have responded to the reply below from two different email accounts. UE Coffee Roasters have reached out to my primary email address, perhaps separately from below. I have responded.
10/12 - I have successfully communicated with UE Coffee Roasters from a different email address (gmail rather than hotmail). Their findings were that my parcel was lost, and they have sent out a replacement.
11/12 - Replacement has arrived, although no further mention has yet been made of the communication issues. I have edited the title of this review and amended my rating accordingly.
21 november 2024
Svar från Ue Coffee Roasters
Many thanks for your review and we are disappointed to hear about your problem. We have looked at all our email boxes and do not have any emails from anyone that would resemble your profile. If possible, can you please confirm your order number and the email address that you have been using to correspond with? If you can send the above information to coffee@uecoffeeroasters.com so that we can look into this for you and provide you with a positive outcome.
Great flavours
Great flavours, speedy delivery and the outcome is fantastic coffee at home.
4 december 2024
Svar från Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
I have not received my order and it has…
I have not received my order and it has been close to a week.
3 december 2024
Svar från Ue Coffee Roasters
Hi Erich, sorry to hear you have had a problem with your. We can see your order was shipped next day, so can you please contact our customer care team on coffee@uecoffeeroasters.com so that we can assist you. Without us knowing you have not received your order, there is very little we can do to help. We work extremely hard to exceed our customer’s expectations, so it’s disappointing to receive a negative review when we have not even had the opportunity to rectify this for you.
Very Satisfied Customer!
I had never heard of or bought from Ue Coffee Roasters before until I was Googling for my favourite Blendsmiths hot chocolate and came across them as a stockist of this product at a discounted price. Everything about buying from them online was easy and delivery was great. Very happy that I found my favourite hot chocolate for the upcoming winter!
26 november 2024
Svar från Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
One-of-a-kind coffees!
Original, delicious coffees and fantastic service. No wonder I keep coming back!
25 november 2024
Svar från Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Lovely Christmas coffee
Lovely Christmas coffee, beautifully packaged at decent value for a premium product.
2 december 2024
Svar från Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Svar från Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
Svar från Ue Coffee Roasters
Many thanks for taking the time to leave us a positive review. We appreciate your kind words and it means the world to our team, as we strive to exceed our customer’s expectations at all times. We appreciate that there is so much choice when it comes to purchasing coffee online, so we want to thank you for choosing us, and we look forward to the opportunity of you enjoying our coffee once again in the very near future. Once again thank you.
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