Ucan car credit Omdömen 

2nd time round, I was greeted by nathan & the team they were fantastic very helpful and respectful 10/10 delivered car to me aswell couldn't ask for a better place. Would recommend

Umar - had a really great experience umar was very helpful and understanding! Would 100% recommend.

Umar was very good with service today very happy

Ben was fantastic! We've had two cars from here now and service has been amazing everytime, fully recommend this company for all they do!!

Been today to arrange car credit after being previously and having exceptional service. Helped today by Umar who gave exemplary service and managed to refinance me and upgrade my vehicle to something much better than the previous. A+ service as always from Ucan!

Amazing team couldn’t ask anymore helped me out when no one would would highly recommend handover brilliant couldn’t say thank you enough with the two members who helped me all the way James and Nathan thank you again

Your reply is absolutely ridiculous considering you had me approved with Moneyway and I signed the agreement with Moneyway. The company that rang me was first direct so no you in fact didn’t get approval from that company at all!

Naz and Nathan were very helpful with the selection of a new car. All steps were explained and drove away in a new car the same day.

Would recommend! :)

Umar and Ben did me good! Left in a new car same day

Health food drink, Dr Pull Mi Roots Tonic bitters, perfect for all kinds of sickness👌

Purchased second car from Wigan, my English wasn't good but chanice wigan helped me so much thank you

Umar
Had a brilliant experience here. Umar sorted my car within an hour I was driving it away. Friendly and efficient. Best car dealers I’ve been to

Umar sorted me out a new car. He was amazing. Friendly and helped me with everything and done everything for me so I didn’t have to worry. Amazing. Couldn’t recommend enough.

Very friendly polite staff and Service here at Ucan.
Umar was our salesman great service throughout explained everything took us for a test drive and finalised all paperwork alongside us got the car on the same day.
Will recommend thank you for a brilliant service

Further to your response on my last review. We were customers until we chose to go elsewhere so please do not lie. My self, my wife and my mother in law were all there in person when we were told specifically the FINANCE COMPANY required a deposit not UCAN! When asked if we could lower the deposit to £50 instead we were told "we will just go and contact the finance company but I'm sure they will accept this" a blatant lie because the finance company did not require a deposit. At no point did you state the deposit was to go and collect the car. And again we were told straight away the car was ready, my wife even offered to stay there until it arrived and drive it home but u said no don't stress about that get home with the little ones and we will deliver it to you later tonight!! We then received a call that evening stating the car was there but it was late and u had to wait for the following day when someone would then deliver it. The following day you called again to say delivery wasn't happening that day and the car needed re gaming and low and behold that the car wasn't even with yourself after stating the day before you had collected it!!!! You lied throughout the whole time and left us no choice but to contact the finance company after such a mess about. The car we found is a 66 plate so 2 years older and the milage is 53k for the same price but lower monthly payments the car u offered us was a 2014 plate with 79k miles at £6499 which is way above its market value!! You then refused to hand the deposit back because we no longer wanted to continue with your contract. As stated on the website you say deposits are refundable another lie because you withhold people's money if they choose to change there mind. You have taken money illegally, we did not agree at any point to pay you a deposit for collecting a car!! We paid a deposit to secure a finance contract which we later found out was not required and now u are trying to keep that money for yourselves which you are not allowed to do. Stop lying to customers and be respectful and honest then you wouldn't receive such negative reviews.

Umar sorted me out within the day, fast and speedy service. Polite and talked me through the process very thoroughly, very happy with my purchase!

Umar and Ross were absolutely brilliant!
I applied to Ucan for a car and Ross worked his magic and the next day I was in the showroom choosing my car. Umar helped me with all the paper work and honestly between them it was a smooth transition.

Thank you so much Ucan staff for helping me get my dream car.
5 stars and definitely would recommend 👍

From the start chanice and Ricky were fantastic, they were extremely professional and the service was extremely fast from start to finish.

I didn’t think I would be accepted for finance but U Can Car Credit made it possible. James was very, very helpful and reassuring from start to finish and found me a new car within my budget. I also part exchanged my old car and got more for it than what I expected.
Would highly recommend and will be using them in the future if I ever need car finance again :) thank you!

This is my 4th car from UCAN Car Credit in Willenhall. There is a reason i keep coming back and its because they’re the best ! Ross and Ben have looked after this time around and I’ve left with a Beautiful Audi A6. I’ll be back again. Thankyou UCAN

I have struggled to get credit and UCAN helped me obtain this - for which I am very thankful, however the car is bought is currently parked up and not fit for purpose.

There is an issue with the oil/sensor/vehicle - which I am sure could be fixed quite promptly by Volvo (on reading up it likely needs to be Volvo) but The Hyde Branch Manager states the following:

"I've read through your email and unfortunately our warranty does not cover the astronomical labour and diagnostic prices at main dealer as I'm sure you can understand and although I appreciate your looking for peace of mind please don’t believe main dealers your answer"

This is not a warranty job, the vehicle was sold to me with a fault...

The oil level was overfilled when they serviced the vehicle, I had to get this sorted and I am still awaiting the promised refund.

The Hyde Branch Manager was quite clever though, in so much he made me think that I was the one that was in a rush for the vehicle - not the case, I was called multiple times and asked if I could get down on the day that I did go down - which I did, it was the last day of the month (anyone that works in a cash driven business will know month end is a big day)

In fairness, they have offered to wind the deal back, however! the finance dies with the deal and on speaking to the finance company (Billing) who were absolutely spot on with me, further finance is not guaranteed - so I could end up in the same position as I am in now, with no vehicle to use.

I so wanted the aftercare to be what they promised, but trust me - once the finance company have paid out, they wont pick the phone up to call you 5 times a day nor send the multiple dozen text messages every day.

Check the info they are giving you also, I was told that the vehicle I purchased was on a timing chain (its not)

They have 2 stars because they managed to get me the credit required to buy a car I absolutely love - I would definitely love it more if I could drive it knowing where the oil was at …

Anyway!

Sit Rep - 07/11/2024 - I believe that the vehicle is now functioning as it should. And I’m over £300 out of pocket (let’s see if it gets reimbursed) I’ve also had a request to remove facts from this review - which I haven’t, but I have protected the persons identity.

It’s amazing how they only request this when the feedback is negative.

Response to reply 07/11/2024

I am not sure where I have indicated that I was ignored? but certainly I have not had the same amount of calls following the sale than I have pre the sale.

Being economical or cheap is all well and good providing that there is a positive outcome - I took the vehicle to and paid for diagnostics myself on the vehicle, a sensor was reset (which only Volvo can do using the Vida system) and hey presto - the vehicle seems to be reading fine (at the moment) it cost me the princely sum of £120+ VAT - don't worry, I will foot the bill for that.

So you can ignore the £638.40 an independent garage has quoted for replacing the sensor for the time being.

There are zero inaccuracies within my review, not a single one - everything I have stated I can and will when required back up with evidence.