UL Omdömen 7 232

The great price and speed of delivery

Wow....I would give 0 stars if I could

I placed four orders with Uberlink (94089/94090/94092/94093) and quite frankly it was an abysmal customer experience.

All four were received by Uberlink on the 19/1/2026

They didnt confirm they'd received them until the evening of the 20/1/2026

They then did not process them until the evening of the 21/1/2026 - and guess what? all four of my phones had their prices reduced!

I accepted all but one of the offers to save on the hassle, the one I rejected they kept coming back with higher and higher offers until I finally accepted. Just trying to get your device from you as cheap as possible. One of the orders they reduced the price on they didnt even give me a fault reason, when I emailed asking them why they reduced the price I didn't get a response. I still dont have a response.

After I accepted I got an email to let me know that my orders had been added to the payments queue.

I got another email just after asking me to leave to a 5 star review on Trustpilot and if I did they'd give me an extra £5 on each order.....

It took another two weeks to get paid - I had to chase them up and ask them why I had not been paid yet, their excuse was that they had set my orders to the wrong status - I think they were withholding payment until I'd made that Trustpilot review for the extra £5

All in all it took over 3 weeks from me shipping my phones to getting paid - with lots of hassle in between.

Reduced prices for non existent faults, scammy like emails asking me to leave a review for extra money, taking ages to process my orders and then taking ages to pay me out.

I would avoid like the plague.

I bought a phone via backmarket from this reseller. I had issues with it as it wouldn't recognise any wifi network.

Sent it back no drama and had a prompt reimbursement.

Great company

Second time I ordered and the quality of the products and service is great,have recommended to family and friends

Amazing product - Joao Teixeira

Overall a mixed review from me. Thought I would be getting the original offer I was given however this dropped significantly due to wear and tear. Screen was cracked which I stated but everything else to me was fine - apparently not the case. To save going back and forth I accepted a much lower offer but felt disappointed. What I would say is that the customer service communication was great and once I realised I’d made a mistake on the form, I emailed them and they got back to me quickly advising they had made a change. Also the process of sending etc was efficient and I loved that!

Quick and easy return. The process of the phone inspection and amendment of offer nice and quick.

Communication was good and process was fast.

I received the phone, with a safe delivery, which i am very happy, I have not yet used the phone because used a gift for my ,I hope everything is perfectly OK.

Quick process, initial offer was quite a bit lower than advertised but that always happens with this kind of thing, was happy with second offer.

Very efficient service! The package was delivered within 2 days, my parcel was then collected when I requested and my offer was made 2 days later. Very quick and efficient! Also offered me the most money out of all of the phone buying companies! Thankyou.

I wanted to sell my phone and this was super easy. Once i clicked the make and model of my phone and condition, i was then given the option to have the phone collected, or i could post myself with a QR code. I chose to deliver myself as i could post right away with the QR code. Uberlink are great with constant updates and notifications along the way.

Offered £151 for a fully working, recently serviced iPhone 13 Pro. It had a tiny crack in the front screen so I listed as damaged. They offered £41 saying the “screen is damaged and the paint is chipped” - this is surely the point of me listing as damaged (even though it was the tiniest chip)

Rejected it, they increased to £78, which again is a ludicrous system

Accepted because I don’t have the time to wait for a return and they have the audacity to ask for a good review in exchange for a fiver.

Having read the reviews on here (wish I’d done this sooner) I’ve no hope for actually getting my payment

Amazing! Quick and easy a courier even collected the old phone.

Great experience!

Fantastic experience with this company will highly recommend! Soon as ya phone gets there they message you and the process is so quick. Will use again when needed

I bought the phone via Backmarket. The phone was set as "Fair" condition. I would say that was an underestimation. The phone is immaculate as far as I could tell and at a very good price. Was phoned to leave a review, which I don't mind doing because the phone operator was very polite and even offered me a free screen protector, which I rejected, but thanked her for the offer.

I sent them my phone weeks ago. After being quoted £95 they offered me £15. I rejected this and they offered me £30. I rejected this too and they agreed on £55. My money was to be sent 2 weeks later on the 16th of this month and I’ve still not received this. Couldn’t be more of a poor service from communication to transactions.